We have used Capital Rug in previous years and found their service was great (prompt, courteous,…read moreprofessional) so I felt confident using them again. Unfortunately, it's been over a month now since I've seen my rugs -- three times, Capitol Rug promised to deliver them and they have never showed up. At this point I'm left wondering if they lost or damaged my rugs and just haven't told me. I'll update this if I get my rugs back, but I can't imagine recommending this outfit that communicates so poorly and repeatedly fails to meet their basic commitments, and for all I know, has lost every rug in my house.

Update #2: we finally received our rug, but it arrived destroyed. I repeat my earlier statement. if…read moreyou care about your rugs, do not go here. Pictures for proof Update: DO NOT GO HERE! Do not trust them with your valuable rugs. If you look at my other reviews, you'll notice I very rarely give a one or even two star review. We have been trying to get our rug back for a whole month (starting two weeks after the day it should have been done) and for the past week the storefront has been closed with no warning or way to contact them. They have not responded to emails or phone messages. We are now moving across the country without our rug because they are unable to return it to us. At this point we'll probably have to seek legal action just to get our property returned. Look up their MD business filing, read the common thread of similar bad reviews. These people will not provide you the service that they promised. We brought them our ring on 6/1/23 they said it would be done 6/15. They evade the phone and when you go in person (if they are even there) they say their machine just got fixed or some other excuse. Update 2: the company finally contacted me and said they would ship my rug. I will update my review once I have received it and evaluated its condition. Would not recommend this place. Brought in my rug over a month ago and was told 14 days. Still have not received it. Even paid in full because they said they would deliver it last week. I've attempted to contact them multiple times. When I went in person they gave me the same excuse that they gave a previous reviewer. The equipment was down for maintenance. For $500 for 1 rug, I expect better service.

Drove 2 hours to Columbia to try out the mattresses and asked the sales person the prices. He said…read moreto check the website for pricing and information. Their sales staff are a joke.

All new Purple Mattress models as of around May 2023. The showroom is great to try each mattress…read moreand narrow down the best one. Free exchanges, free returns, no restock fees, all within the first 100 days. But, it seems like they would work with you if there is an issue after that time frame. 10 year warranty. If you buy a Purple mattress from any place other than directly from Purple, you will have to deal with that seller for any returns, exchanges or warranty claims and possible restocking fees. Just come directly to Purple. Excellent customer service. They really want you to be happy with your purchase. The showroom smells amazing. A lavender custom blend fills the air. The beds are arranged in order of price which also reflects level of "luxury". The sales team is non commission and non pressure. The pillows, sheets and of course mattresses are super, high quality. I urge you to do your research, watch some YouTube videos, learn the history of this company and product and of course come in and try these awesome products out. If you or a family member suffer from joint pain, hip pain, back pain, knee pain, shoulder pain any body pain, please consider a Purple Mattress. It relieves pressure points!! I wish I had come here years ago. My sleep has improved dramatically and sleep is extremely important for good health. Lastly, get yourself an adjustable bed base. No matter which company you choose, this is a game changer!!! The sales team are friendly, knowledgeable and again, super non pressure.

I am so upset I worked with this vendor and don't recommend anyone else does, unless they are ok…read morewith terrible customer service and being shorted a lot of money. They essentially ruined a Reno I have been waiting years for and my biggest regret is trying to work w a small business like this instead of just getting the same product at Home Depot or Lowe's, where I would have been protected against the major overages and left without a way to return unused product. They also never told me my original product was discontinued so it was only after I reached out for delivery updates, contractors already demo-ing, did I learn I wasn't getting what I had paid for. What ensued after was a mess and a disappointment and cost me a lot of money. STAY AWAY!!!

I don't understand and know why businesses hire rude and unhappy staff incapable of providing…read morequality customer care. I'm unsure if this defect is endemic to the DMV region or the entire USA but people in most stores regardless of cost, service, or product do not treat customers with respect or professionalism. Architessa in Rockville Pike Maryland is no exception. With or without appointment the treatment is the same; unprofessional and point blank discourteous. Yes, rest assured that I will reach out at this number. Thanks for replying to my review and I'm glad to know that your company is trying to improve its customer service.

Buyer beware! This is a family run business. The wife is the legal sole proprietor registered…read morewith the state of Maryland. The husband is the craftsman, and a very good one at that. He makes every component by hand and finishes them with a water based laquer in the custom color of your choice. They are actually very nice cabinets. Communication was very good for months as the project progressed. Multiple site visits, responding promptly to questions, getting all of the specs for appliances, etc... Things seemed to be progressing very well. Then delivery day approached. The cabinet boxes were delivered, but only about 50% of the doors and drawers. I'm missing all of the shelves, roll out trays, and about half of the drawers and doors. I was assured that the remaining parts would follow shortly, and foolishly made a second partial payment. Then everything changed. No response to calls or emails. Silence. After my counter surfaces were installed and the other aspects of the project essentially finished, Koenig Cabinetry cut off all communication and says they have gone out of business. The cabinets were paid in full incrementally and i'm having to find someone else to finish the work at considerable expense. This will cost my working class family thousands of dollars in losses. I'm sharing this in the hope that I save someone else from a similar fate. I'm trying to figure out how to recover. These same folks also operate as KOENIG PAINTING and FINISH CARPENTRY in Baltimore. Buyer Beware!

Just got our built in completed.. Awesome job!! Was completed before promised time... Very…read moreprofessional and great quality

We recently worked with Ma's Kitchen to install our cabinets, and we couldn't be happier with how…read moreeverything turned out. I ordered the cabinets separately, and they handled the installation perfectly--everything was aligned, secure, and looked custom-built. The team was professional, punctual, and super easy to communicate with throughout the process. They paid close attention to detail, made sure the layout worked with our space, and even made great suggestions that improved both the function and look of the kitchen. The final result was stunning! Clean lines, flawless installation, and a kitchen that finally feels like us. If you're looking for a reliable, skilled, and friendly crew to bring your kitchen vision to life--even if you're supplying some of the materials yourself--Ma's Kitchen is it. Highly recommend!

Their team remodeled my uncles kitchen and it looks amazing. We had them demo the kitchen and…read moreinstall new black cabinets with quarts countertops. Took them about a week to finish. They were very professional, covered everything and made sure everything was clean. It's been about 3 months now and still looks and works like new!

This is the second time we used Cabinet Discounters of Gaithersburg. Recently they renovated one of…read moreour bathrooms; CD outdid themselves. Thanks to the helpful and patient guidance of Shawn Bliss, we chose beautiful tile, a vanity and accessories. The carpenter, tilesetter, plumber and electrician chosen by CB arrived on schedule and completed the work on schedule. Attention was paid to every detail. Also, props to the installation department, particularly Lisa Bichner and co., who kept us apprised of every upcoming work event. The bathroom looks great and ready to show-off!

Mike Bliss was amazing to work with!! He thought of every detail in designing our kitchen…read morecabinets....things that never would have occurred to us and that we really appreciate now that we're living in the space! Also, when he came out to the house to measure, he noticed a crucial issue that wasn't apparent from the plans our contractor had sent, so he was able to tweak the design and get everything perfect. He's also super friendly, patient, and kind. **Thank you, Mike!** We are also happy with the quality of the Brighton cabinets.

We first discovered this place a few years ago. Last summer, we needed our carpet cleaned and…read moredecided to give them a try, even though the rug is very special and truly irreplaceable. From the moment we walked in, we were greeted warmly by friendly staff. They immediately recognized the quality and craftsmanship of the piece, which reassured us. A few weeks later, we received a call that our carpet was ready--and it looked absolutely amazing. It was clear that it had been handled with the utmost care. While we were there, they even custom-cut a carpet pad to perfectly fit the rug. This year, we brought the same rug back for cleaning. To our surprise, Arash not only remembered us, but also remembered the unique two-sided Aztec design of our carpet. Once again, it came back looking beautiful. He also guided us through some of the other carpets they have for sale. His deep knowledge of rug quality, style, design, and craftsmanship is impressive, and his personable, kind nature makes the experience even better. This is truly a trustworthy place with exceptional service, and we definitely recommend them.

I recently had carpets and rugs cleaned by Pooshan. Its rare that a company treats customers like…read morethey matter. Pooshan responded to me with extraordinary care and professional service. From the moment that I stopped into the shop until the work was completed, I had NO doubt that this is an exceptional business. I had found THE right place. My rugs were picked up, thoroughly cleaned, and returned within a reasonable amount of time. When you want your rugs cared for, ask for Alan Ahmadi. He knows carpets and rugs.