A flood in my apartment resulted in my need for rug cleaning for two Persian carpets, sized 9x12 and 6x9. It was a pleasure to deal with this hard-working, professional family business. I scheduled a pick up and indeed they arrived on time and removed the rugs with no problem to their truck. I called to schedule the delivery back to my condo and, sure enough, they arrived on time. The rugs are very nice and I am happy to do business with this family anytime. They are polite, professional, and very pleasant to deal with. read more

We have used Capital Rug in previous years and found their service was great (prompt, courteous, professional) so I felt confident using them again. Unfortunately, it's been over a month now since I've seen my rugs -- three times, Capitol Rug promised to deliver them and they have never showed up. At this point I'm left wondering if they lost or damaged my rugs and just haven't told me. I'll update this if I get my rugs back, but I can't imagine recommending this outfit that communicates so poorly and repeatedly fails to meet their basic commitments, and for all I know, has lost every rug in my house. read more

Update #2: we finally received our rug, but it arrived destroyed. I repeat my earlier statement. if you care about your rugs, do not go here. Pictures for proof Update: DO NOT GO HERE! Do not trust them with your valuable rugs. If you look at my other reviews, you'll notice I very rarely give a one or even two star review. We have been trying to get our rug back for a whole month (starting two weeks after the day it should have been done) and for the past week the storefront has been closed with no warning or way to contact them. They have not responded to emails or phone messages. We are now moving across the country without our rug because they are unable to return it to us. At this point we'll probably have to seek legal action just to get our property returned. Look up their MD business filing, read the common thread of similar bad reviews. These people will not provide you the service that they promised. We brought them our ring on 6/1/23 they said it would be done 6/15. They evade the phone and when you go in person (if they are even there) they say their machine just got fixed or some other excuse. Update 2: the company finally contacted me and said they would ship my rug. I will update my review once I have received it and evaluated its condition. Would not recommend this place. Brought in my rug over a month ago and was told 14 days. Still have not received it. Even paid in full because they said they would deliver it last week. I've attempted to contact them multiple times. When I went in person they gave me the same excuse that they gave a previous reviewer. The equipment was down for maintenance. For $500 for 1 rug, I expect better service. read more

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They are not open on their stated business hours. I wanted to drop off a rug and they are not here at 11:10 am. I would recommend you call them before coming to their storefront. read more

Bottom Line: Excellent service and hand-cleaning of rugs. I had two wool Pottery Barn rugs that needed to be cleaned and I knew that Capital Rug Cleaning was the company to help me. Pricing was straight forward and scheduling the cleaning was easy. Capital Rug Cleaning picked up my dirty rugs and delivered them back to my home after they were hand cleaned. The newly cleaned rugs looked bright and feel terrific under foot. In full disclosure there is a little bit of stretching at the center point of both rugs resulting in some rippling but I've been able to tame it by temporarily putting some weight plates on the spots. My sister had the same thing with her Pottery Barn rungs and she hid the waviness under the couch. Even with the little bit of stretching I am completely satisfied with the work Capital Rug Cleaning did and I will surely use them again in the future. read more

These guys did a spectacular job cleaning a rug that was one year old and had four stains from my very old geriatric dog. The rug actually looked brand new when they left and I was thrilled. I plan on using them at least every 8 to 10 months made such a spectacular difference. It was not overly expensive either. read more

Just had four rugs cleaned and repaired at Capital Rug Cleaning. The service was top-notch. Upon dropping off my rugs, Mr. Wardak personally unloaded all of the rugs from my car. I needed the four rugs cleaned and the fringe replaced on one rug (size 8x10 machine made rug). After looking at the three smaller handmade rugs, he gave me assessments of their condition. Since I am new to collecting handmade rugs, I am really that knowledgeable about knowing what to look for as far as maintenance and care. They all needed to prevent further unraveling and one of them had significant loss and needed a portion of it totally rewoven. I experienced some sticker shock as the total ended up being double what I originally thought I was going to pay but I had not factored in the amount of repairs the rugs needed and the fact that Mr. Wardak does the repairs by hand. Even though it was a week and a half before Thanksgiving and I needed the rugs back by Thanksgiving (I was hosting dinner at my house!), Mr. Wardak accommodated me and I was able to pick them up the day before. All of the rugs were super clean and the repairs were expertly done. The new fringe (all hand-sewn) looks AMAZING! It looks like a totally new rug. When I picked them up, Mr. Wardak's son loaded them all into my car. Top-notch service and super friendly. It's not cheap but you certainly get what you pay for. I even got a discount for driving the rugs myself instead of using their pick-up/delivery service. All-in-all I would highly recommend Capital Rug Cleaning! read more

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Our rug is 21 years old. No wearing, tearing, or stains. I just thought it was looking a little dingy. The process took longer than I thought, nearly 3 weeks, due to staffing issues. I had some trouble reaching the woman with whom I had dealt on the phone. That being said, when the rug finally was delivered, I was blown away with how beautiful it looked! Colors were brighter and more vivid. It looked brand new. Definitely a 5 star result; I gave 4 because of the frustrating wait. I do realize that many small businesses are struggling with staffing right now due to Covid. Everyone I dealt with was very nice and professional. So, yes, I can highly recommend this business...just don't be in a big hurry. read more

Using Capital Rug Cleaning is so easy. They do amazing work. I had two large rugs - they came and picked them up and were honest and up front about the cost. One rug was 100% wool, hand woven and it came out beautiful from the cleaning and deodorizing. One of the rugs had a large urine stain - and they got it out and you would never know it was there. When the rugs were delivered, the delivery guys took great care in getting the rugs in the right spot and moved all the furniture. I didn't have to lift a finger. I am really happy with their work and expertise. read more

capital rug cleaning is the best! great communication and my rugs turn out beautifully highly recommend read more

Excellent service from Jay and his team from on-time arrival to cleaning to delivery and installation. We have used their services over the years and the quality and service remain the same. I wouldn't trust my carpets to anyone else. read more

Fantastic work. I just picked up my white carpet and was worried it was beyond salvaging, but these guys made it look like new. They were also very nice and knowledgeable. My "brand new" rug is included in the pics now. read more

Capital Rug Cleaning - My "brand new" rug. These guys make my filthy carpet look like new again. - Carpet Cleaning Near Me - Severna Park, Maryland

Will not use this business again. Took forever and was not happy with the results. Definitely not the best rug cleaner we've used. I'm surprised by the positive reviews. read more

A guest spilled red wine on a cream colored wool rug. I immediately took the rug to Capital to be cleaned. Doubtful that the spot would come out, it is barely noticeable. The rug looks great with a slightly darker hint where the spill was. Thank you! read more

I had two large throw rugs in desperate need of a good scrub after a weekend of "eventful" dog-sitting, but how does one really go about picking a carpet cleaner? I perused the Angie's List empire, but found only companies that clean either fully carpeted rooms, cleaned only Oriental rugs, or didn't service our area (really, you don't want to come to downtown Baltimore City?!). Finally, a fruitful google search turned up Capital Rug Cleaning. Hamid was professional from the start. Their prices were incredibly affordable, and they even picked up and dropped off our carpets. I can't comment on the quality of the cleaning because we immediately moved the rolled and wrapped rugs to storage. However, the customer service was terrific. I dinged them the star because they were scheduled to deliver the cleaned rugs one week after picking them up and, when they didn't show, I called to find out that I wasn't on the schedule for delivery. They promptly rescheduled the delivery and showed on time. read more

Capital Rug Cleaning gets five stars in my book! First, let me start by saying I have cats and 1 very nice white shag rug. If you are a fellow pet owner, you may know that any nice thing you purchase will be immediately deemed theirs to destroy. In a nutshell, my two lovely (ahem, jerk!) cats peed and threw up all over my white shag rug. Cat pee is quite possibly the worst smell in the world and its darn near impossible to get rid of the smell once the accident occurs. Capital Rug Cleaning to the Rescue! Hamid showed up on time, picked up my soiled rug, cleaned it twice to make sure the rug was cleaned and void of smell, and delivered it to my house. He was extremely nice and professional, and my rug looks better now than it did when I bought it. He even offered to come back with glue to fix the binding that is missing on one side of the rug. If you need a rug professionally cleaned, this is your place. Thank You, Hamid! read more

I highly recommend this company. Very nice people, very professional, and the entire process was easy. I called, set up an appointment for them to pick them up and got my final quote and then they dropped them off when they were done. And they look great. read more

Efficient, positive work for a very dirty light colored runner carpet at a reasonable price. I will use again and highly recommend Their location is off Ritchie, behind the bowling office, in an industrial complex - small office and worth the fine! Www.capitalrugcleaning.com read more

Caleb worked with getting me exactly what I wanted. He took the time to explain the rug. How it was made and what was involved in cleaning the rug. I was worried it was beyond repair. It took some time in fact several weeks but was worth it. I would recommend this company. Thanks Donna B read more

Always a pleasure supporting my local small business and family owned. We have small children and I have a dust allergy so a clean house is a must for us. We took a chance on Capital Rug Cleaning and they did not disappointment. Their service is thorough and professional. I highly recommend their service to any business or family looking for rugs cleaning. Thank you and I look forward to doing more business with you guys. read more

I live in Southern Calif. and could not find anyone locally or within the state who could repair a braided rug. I went online and found Capital Rug Cleaning and Mr. Hamid who knows how to repair braided rugs and does it really well. He is a very polite man and returns emails quickly. He did the work for a very reasonable price and the result was perfect. I was very pleased. I would recommend him and his company to anyone needing a braided rug repaired. read more

This is a small, family-owned business. They were very kind and took pride in their work. They came to my home in Baltimore City to pick up my rug and did a wonderful job. The only reason I didn't give 5 stars was because they took longer than I was quoted to clean the rug. Overall, I had a great experience with this company. read more

I'm not sure if I got this place at a bad time or what but I've had a completely different experience. Brought 8x10 rug in for general cleaning over a month ago. Have called 3 times and they keep saying that they've gotten busy and haven't gotten to my rug yet and giving a date it will be ready only to find out it's not. Called 10 days ago and they said they would deliver it on that Saturday free of charge. It is now the following Sunday (8 days later) and no delivery or follow up call from this company. Will never do business here again. I rarely leave reviews but this experience has been crazy terrible. read more

See my previous negative review about this company ruining my carpet. Today I went to the store to pick up my damaged rug and Mr. Wardak refused to release the rug to me. In order to get my rug back, that was damaged by Capital Rug Cleaning, I had to call Anne Arundel County Police. With Police assistance I was finally able to retrieve my property. Is this the type of company you want to do business with??? DO NOT USE THIS COMPANY read more

They were extremely accommodating when I needed my cleaned rug back earlier than anticipated. The rug looks great!

These are the last people you want to deal with. I had some water damage on a 200 year old extremely expensive oriental carpet. They had no idea how it needed to be cleaned and I took it back to bring to a specialty cleaner. Their bill said there was a $75 charge for picking up the rug and after speaking with them and agreeing, I authorized them to charge it on my card..well, they decided they could disregard our agreement and they over-charged the card without my authorization. Its not worth fighting with them, but having visited their place, it is a filthy dump and I'm glad I pulled my rug out of there..I would not put much credence in their reviews.. read more

Capital Rug Cleaning has cleaned, repaired and restored rugs for my family. In every case, the service has been prompt and courteous and the rugs have been picked up from and delivered to my house. Their prices are very reasonable. I especially recommend their superb restoration work. I was stunned to see the complicated patterns and mellow colors of my old heriz rug restored to their former beauty. I am a repeat customer ! read more

Great work! I just had a beloved silk rug returned. The rug had been used in my high-traffic foyer for several years. They took my sentimental souvenir and made it sparkle again. They offered convenient pick-up and delivery, which was a huge plus. I highly recommend using them for rugs you want treated well. read more

I'm very disappointed with Capital Carpet Cleaning. In August I had to move from my home of nearly 40 years due to a serious problem with black mold. I took my two carpets in to have them treated while I moved. Six weeks later I picked them up. They were wrapped and ready for me to transport. I brought them to my new home unwrapped them only to find both had been damaged. One had been slit the other was missing about an inch and a half of fringe. I called the owner who offered to repair them free of charge. I returned them on 11/14/16. I was shown how the repairs would be made (slit would be glued and taped. Fringe would be bound and replaced) and I left. On Dec.10 I'd not heard from them so I called and left a message. On the 12th I was told the the repair would be completed before the end of the week which would be the 16th. I had a house warming party planned for the 23rd. My place is small with hardwood floors so the carpets are really the focal point of the main rooms. On the 16 I was told they would be ready the following Monday the 19th. The clock is ticking and I'm nervous but there's still time. Monday passes. No carpets. Tuesday I speak to the owner on his cell phone. He's driving and says he will call me when he gets to the office. No call. I leave a message and he calls back on Wednesday guaranteeing delivery by the following day which is Thursday. I've been stuck at home waiting on delivery for several days. At 4:00 on Thursday I call and am told the owner will deliver at 4:30 on Friday. I'm beyond upset and make arrangements for my guests to meet at a restaurant. At 5:00 on Friday there has been no delivery. I call and speak to the owner who is unpleasant and insists that I've canceled the delivery because "I'm having a party". This never happened and I'm furious. At this point I just want my carpets back. He arrives about 30 minutes later with my carpets. I just want him out of my house. He unwrapped the carpets to show me the repairs. The slit is repaired but the runner where the fringe has been damaged looks terrible. He hand stitched the end but did not replace the fringe. I'm beyond done. I just want him gone so I can go meet my friends. He leaves and I'm left to figure out how to repair my damaged runner. I would never recommend Capital Carpet Cleaning to anyone regardless of their 5 star reputation. read more

Capital Rug Cleaning is a small family business owned by Mr. Hamid, who is clearly an expert in all types of rugs and does appraisals as well that can be accepted by insurance companies. He and his son cleaned three of our prized Iranian carpets by hand and soft brushes with cold water and appripriate rug shampoo - no rotating machines or hot water. The result and colors are as amazing as when we first purchased them. While we do not wear shoes in the house and have no pets, the carpets are used daily. This small family business is well worth the value of service received and the distance it took to get here (we stay out in Fairfax City, VA). They even identified and did a small repair for free, that while small, could have resulted in damage years down the road because the carpet could have started to unravel. We are extremely satisfied with their services. read more