Scheduled an appointment over the phone they called and cancelled after driving almost an hour…read more 100% their fault, wouldn't check in over the phone for express care so had to wait. The pharmacy is the real problem 6 staff members Hispanic girls at desk are arrogant to white people very nice to other Hispanics 2 people waiting require 25 minutes to fill a script with no one working on filling them. Staff sits and talks about Mexican food instead of working. Never known how people like this keep a job to do nothing and jabber about food at WORK. The medical field is ever deepening its poor performance. The doctors/practitioners are nice and knowledgeable but support staff is a joke and clearly directed to the Hispanic population instead of everyone which is very sad. White people are received with a sharp Name!? Hispanics with Hola! and a nice tone. My prescription I was first in line for came after the Hispanic folks 10 minutes after me. I don't believe in promoting any race over another and having support staff pander to it is disgusting. Priority is patients not skin tone. Do better

The pharmacy at CVCH is soo nice! Always accommodating and…read morewelcoming and smiling. The nicest pharmacist!

This place is horrible, as a so called 'hospital or emergency' facility. I was brought by…read moreambulance from Coulee City after a poisonous spider bite, that left me unable to walk. My right foot was bitten by the spider, then my right leg was swollen up to my hips. I sat for 4 hours waiting for WATER OR ANY SERVICE. NO SERVICE. I called my brother to come get me after 4 hours to take me to Moses Lake Emergency. When my brother arrived, and i was leaving, then they offered service. I had a lymph infection in the same leg as the spider bite. So it could of been fatal. These Medical people just ignored me. So if you want real good fast emergency help, avoid this place, like the plague; go to Moses Lake Emergency!!!! or Ephrata

As for a hospital, its new, so its very nice to look at. But its a hospital, who really likes to go…read morethere. The service is friendly and the people do care. I haven't had anything major done, so cant say much. The locals talk sometimes negatively about the hospital, but It think its its just mostly because its a hospital, and people have this association of bad things happening at hospitals. I Think its great to have a hospital in town, much better than having to always travel long distance to get treated.

Best clinic in town. Primary Care, General surgery, OB, BH and Ortho. Quick appointments. Often…read moresame day availability. Walk in clinic every morning. Friendly and well trained staff. Excellent care

When I went to this clinic it was wonderful. If I saw the Doctors name I would be able to say who…read moreit was, but seeing as I was a patient there last in 2018, I can't tell you his name off of the top of my head. The Dr. did take very great care of me. I like his no nonsense type of attitude and didn't waste any time in fixing a problem that I had been having since I was a 11 and that other OB/GYN's just wanted to keep putting bandaid's over. I will forever be great full for that office's care!!

Compassionate and efficient care! I broke my arm slipping on the ice and I don't know what I…read morewould've done without the competent staff at North Valley Hospital. I can't begin to say enough about how much I appreciate having this facility in my little town of Tonasket.

My past experiences here to now have shifted from a 0 to 5 stars.. I could not fix my original…read morereview, and had to make another account anyways due to losing my phone and being totally unable to sign back in... BUT! This place has seemed to fix itself in fixing others. I had negative experiences the past, but my last 2 visits herw were very caring, humbling, and compassionate. Consider this an update ~

I visited the ER at lake Chelan health hospital on Oct 19. I am a retired physician and have spent…read morethousands of hours in the ER. My visit was excellent. Dr Rothmeyer was empathetic and professional. An excellent physician. My nurse Shirley, was spectacular! She was caring and made me feel relaxed. Very professional. My last visit to this ER, I was treated by the rudest nurse I have ever seen in 45 years. Rural hospitals are challenged, I have lived it. Kudos to Chelan for a very professional visit.

In the past, my wife and I have had many bad experiences with this hospital. This was the first…read moretime we actually received great care from an ER doctor here. I have never been seen by this doctor before, but this hospital should retain his services as he was attentive and cared about helping me. I live with chronic pain in my lung due to past P.E.'s lobectomy, and so many surgeries and procedures, and the last few experiences I was treated like a junky looking for a fix, even though they can see my history. In the past they did not listen to me as far as what helps me with my pain and by difficulty breathing. I only go if it has been out of control for a few days or more and keeps me from even getting any sleep. As I have been dealing with this for over a decade, I know what helps and what doesn't, but by telling them what helps, they have treated me like a junky and not given me the care I need to relieve my pain. For the first time I saw somebody that listened and reviewed my history and who's main goal was to help me breathe better and get out of/reduce my pain so I could finally get much needed rest. Dr Vance Rothmeyer was outstanding. He was able to help by listening to my needs and treating me like a human being in pain vs a drug seeker like some others do. I am sure they do deal with people that do go in just for a fix, and I can't tell you how humiliating it is to go in for help and just be treated like a junky. For those of us in real need of pain relief with real chronic pain I am sure you have had to deal with Dr's that judge and don't listen. I can't thank you enough for your help Dr Rothmeyer. For the first time in a very long time, I received the care I needed. The nursing staff at this hospital has always been top notch. It has only been the ER docs that have treated me this way, regardless of my wife being there to help advocate for my needs and a history to back it up. Because of Dr Rothmeyer and as always, the nursing staff, my hope in getting the care I need at this hospital has been somewhat restored. This usually happens to me a couple times a year, so I just hope other ER doctors can learn from this man. When being in pain all the time, it is not just the pain, but the mental aspect of dealing with it. Anxiety, depression, insomnia, etc... So, they don't only help with the pain, but with everything else as well. It is torture dealing with this. I can't thank you enough for your care.

My mother used to work here before she retired. My fathers been here as a patient and I'm glad…read morethat this was the closest hospital for him. They were able to give him enough patient services to stabalize him and keep him healthy. It's a quiet hospital servicing parts of what I think is called the Kooteny's? Small town, great attitude and fantastic hospital from my experiences. Just hope that you don't need to go to a hospital,but if you are in need and in the area, this is it.

Do not choose this medical center. Instead of the family doctor doing their job and dealing with…read moreprescription issues they would rather send you to the Oliver Hospital to go clog up the emergency room. The past few times I phone in they keep sending me to the emergency room when it's an issue that our family doctor should be able to take care of. When I go to the Oliver hospital they almost laugh hysterically at me because of the questions I go in there with because my family doctor says that's what says that I should because that's where I need to go to get my questions answered. These doctors are lazy they refuse to do their job and just send you to the emergency room it's absolutely disgusting the whole reason we have family doctors is to keep us out of the emergency room for non-emergency issues. They've gotten even worse over the past few years it's absolutely disgusting. Don't even bother phoning in and making an appointment cuz they're just going to tell you go to the Oliver Hospital.

MOA is a total bag! Never denies me an appointment (the 3-4 times I have went) yet gives me…read moreterrible attitude and is extremely rude on the phone and in person because I technically dont have a dr there but have been an Osoyoos resident for 3 years. Im unaware if the clinic has to give me an appointment if i ask but the 3-4 times I called they did and every time I went to the appointment the MOA is extrememly rude and has attitude. If you cant legally turn me down for an appointment then dont act so rude! And if you can legally say no then do it instead of saying yes and being a cow! I hope this clinic gets a new MOA because this blonde woman does not represent the clinic well. The doctors are all lovely but this woman is dreadful...took me to the room closed the door...sat down on the computer clicked something then left and closed the door without saying a word or smiling or making eye contact. Like really lady? Youre great at your job....how unwelcoming and uncomfortable. You got your wish i wont be back.

Overall I am pleased with the medical care I have received here during my pregnant. The medical…read morestaff is always considerate and friendly and my medical provider is knowledgeable. The items keeping them from four stars for me is cost of care and lack of a comprehensive ICU and NICU.