I had an urgent tire issue and Matt at Princess St. Midas was amazing. Super kind, professional and went the distance to ensure I got what I needed to drive safely. Excellent work by the mechanics. They were efficient and thorough. I greatly appreciated how Matt worked with me to keep the cost down, which is rare. 10/10. Thanks guys read more

I went to this automotive repair shop to replace my rear latch. I purchased the part by myself, and the shop charged me $110 for the replacement. Unfortunately, the latch did not work after the repair. I returned the next day to ask them to check and resolve the issue, but they were not willing to help me, because they had already been paid. I was disappointed by the lack of support and customer service. I expected the problem to be properly fixed or at least inspected again. Because of this experience, I am not satisfied with their service. read more

Everytime I get a oil change there is something wrong with my car! Then I bring it into my trustworthy mechanic and he says nothing is wrong. Of course after I spend money to look at it and get it checked over. My mechanic said avoid them. They want my money.... read more

Double charges from original quote. 1300$ to 2600$. Quoted a good deal to replace rear control arms and add new stabilizer arms. Said no additional labor as control arms already allowed access. Many hours labour charged. Never again. Midas in Kingston 1137 Princess St. read more

the staff are very friendly and have gone out of their way to make my experience as easy and stress free as possible every time. very professional and constantly in communication of what's going on with my car. fast and reliable service! read more

Great old-school service! Needed a last-minute winter tire swap -- they fit me in, got it done fast, and it even snowed the next day. Really appreciate the help! read more

Just had the need for someone to fix a slow leak in a tire. Midas on Princess St. Kingston, took me right in. Hunter did the work and did a great job. Courteous staff and great service. Thanks, Midas! read more

my exhaust was hanging by a thread and 4 hours later entire system replaced wicked job thanks again and to think , i just drove in and all is better than new...picks to follow Storrmin Norman read more

I've been going to Midas on Princess St for 20 years or so and these guys really are amazing. Today I went for a simple oil change and asked them to check a few things for a long road trip. The mechanic went over and above and spent at least 1 hour with me, stopping to explain various elements. In the end, my car was deemed safe and in no need for extra services. After all of that they handed me a bill with no extra fees. I was only charged for the oil change. The type of full, friendly, and thorough service I get from those guys always surprises me. They are truly great people that work there and they never try to get me to do work I don't actually need. Highly recommend. read more

I would like to give Tim Bouchard a five star for his great attitude and dedication to his customer service.Also the great help at the service counter. read more

In Princess branch set an appointment for me from one month ago for the tire change. For 1 month later, at 8 am. I went there. I left my car. And I asked them for a courtesy car for my daily routine if they keep my car for any reason. I have 3 kids. I have to put them school. They said there is no spare car. I saw one of their car in back of their store. I thoughtin the could that it can be broken. I expected to get my car back in one hour. But it didn't happen. They called me back at 16.50. And they told me to pick my car up in 10 minutes. They changed the 4 tires in 8.45 hours. I had purchased that program where they say buy 3 tires and get one free. As you know, Itrade-mark guesses. You can see the advertisement that shows the trade-markthought as firestone, Goodyear. But when you purchase you can't recognize which at trade mark ones. I'm part of that program. Thank you guys for your loyalty. Midas, you ruined my day. 2 stars for tire change. They did their job. Thank you Midas. read more

Brought my car in for some check engine light messages and left with a cracked windshield. The staff denied any involvement and said it was there before, despite the fact that the cracks emerged from the bottom of the windshield directly above the area they were working on. I'm very disappointed in the lack of integrity from this business. read more

My car has been there since friday morning midas has been goving me the run around since saying they would have my car done by closing today thuesday may 3 rd by closeing i went in at 330 pm on tuesday may 3rd and they said they havent even started i use my car for a living i told them i need it by 9am wed they said thats cutting it close very Unprofessional never go to them read more

Recently had some issues with My car n as Always Midas was there to help, Thank You to All staff

Went to Midas on Gardiners Road, carrying a coupon for a $29 oil change and wheel rotation, clearly marked "No appointment necessary". Clerk at Midas took my keys, noting that I'd been to that location before, and said my car would be ready in about an hour. Off I went to kill time at the neighbouring McDonald's, and looking through used books at a second-hand store across the street. Came back one hour and five minutes later, to find that my car had not been touched since I left. When I asked why, I was told I was a "walk-in" and that if I wanted my car serviced as promised I would have to make an appointment. I pointed out that the coupon I brought with me said "no appointment necessary" and that I had been told my car would be ready in an hour. Response: essentially, "sucks to be you." I asked for some sort of consideration for the hour-plus of wasted time should I return in the future. Response: No. Sucks to be you. I asked for the manager. Turns out to be an unpleasant character, last name: Craig. When I told him the story, he reprimanded me for "talking so much" and told me that if they did anything to compensate me for my time it would cut into their profit margin. Also dismissed me as a "walk-in". Demeanor: oily, arrogant, smug and stupid. Worst customer service I have ever experienced--literally. I will never return to Midas for anything, ever again, and I encourage others to avoid them like the plague. read more

Booked a "free" brake inspection appointment on Friday June 26, 2020 @ 8AM. Had a invoice of work to be performed of over $3,000. The brakes should have been covered by the warranty and had to pay another bill for brakes that are still squeaking. I spend three hours there and by staff's perspective felt that I had to have this work done. Be careful. Still have a vehicle with brakes that I do not know what they did...I do not believe anything...as the brakes did the same as I came into the shop. read more

best experience I've had in a long time. came in looking for winter tires, I cant remember the gentleman's name but he was great. told us everything we need to know. paid for our tires and had to be back in the morning to have them put on. Amazing so happy with their service in kingston! Thank you. read more

Today I visited Midas at Princess for my winter tires, I must say I was very pleased with the service, a warm welcome, and the car was ready before the 2 hours as scheduled. My repair bill was itemized and exact to the repairs received. Thanks Midas will see you for all my repairs. Linda read more

I knew I had to have my alignment looked at. I called, they fit me in quickly and I just went. Super nice staff. The alignment guy Bob, walked me though what was going on with the car. Very transparent shop as far as I can see. They did a great job on the alignment, and pricing was good too! read more

I generally don't write reviews unless they're good, but I am so disappointed. Went to this Midas for an "express" oil change. 2.5 hours later I got to leave. The mechanic told me I needed a bunch of brake fluids replaced, and other fluids, but I declined but I needed to go as I had been waiting a while. As soon as I left I could smell oil in the cabin of the car, but figured it would burn off. I went to my regular mechanic just today, and the oil cap had been left off and the engine needed shampooing and a new oil cap ordered. The mechanic (who I've gone to for years) also checked my brakes and fluids etc., and said that *nothing* needed to be done. I feel very misled by Midas, not only because they do not do an express oil change, even though that's how it's advertised, but by the mechanic leaving the oil cap off. I imagine it was unintentional, but it's still poor service. read more

Thank you Jesse from the Kingston Midas on Princess st! My husband always takes our car into Jesse for oil changes and other things that need to be done. He is always professional, accurate and quick! Today he went above and beyond for us! My son's first birthday party is this weekend and he offered to blow up our helium balloons for us! We can not thank you enough! Take all your car needs to the Princess street Midas and ask for Jesse!!! read more

Fit me in quickly for a problem with my brakes. Shuttle got me to work ASAP which was great-I did not have to wait around; through with explanation of what needed to be done and the cost associated with it. Ready as promised. Only issue is a I requested an estimate on something I have not yet received. read more

Overpriced in general, very slow service even with an appointment (they often don't start working on a car for an hour or so), sometimes they make mistakes and try to make the customer pay for it... read more

My daughter went in with air in her brake lines and wanted an oil change and a front end alignment. They not only LIED to her repeatedly about work that she did not need, they had her scared to death that her car was unsafe unless she gave them more money. They left the rear adjuster seized, didnt clean off brake fluid from drum, replace cylinder with a used one and didnt even bleed the front calipers so the car was only using one tire to stop. Front tires were not torqued properly. Now they did manage to change her oil and align her tires read more