I took my vehicle in twice to fix the a/c and was charged twice but he never fixed it. He won't…read morehonour the two warranties or give me a refund. He contradicts himself and lies about what occurred. He says he doesn't have to fix it because I asked for a refund! But he doesn't say why he won't give me a refund. He never offered to fix it. I was never told an apprentice was going to work on my vehicle; I was never told about this $150. charge upfront before I was allowed to arrive; I was never told that the repairs were not done and it was just diagnostic, or I was never told to make an appointment to come back. The second time I assumed I wouldn't be charged and was, but those repairs were shoddy also. Then I was stranded for the third time in the 33C heat while on a long trip. I reported the failure immediately upon returning home but he keeps saying he doesn't have to deal with the issue because I didn't report it as soon as I got home, when I did! He has no way of knowing when I got home, but is using all of these false accusations that are totally irrelevant, to not have to do what is right and honest. He is violating both the MVA and the CPA and although he says he has a lawyer, he won't give me the name to put it on the Claim form for court. He wouldn't even answer my complaints but had his sister keep emailing me with ridiculous statements and lies. She kept making statements that incriminated him as she admitted the apprentice didn't do the work right and she should've supervised him. I even had a witness there after the first failure of the first repairs, as the witness felt I was being scammed, so he overheard the agreement I made with Glenn about fixing the car, but as soon as the witness left, suddenly the agreement changed and different repairs were done. When asked why I was getting this huge second bill, and why the agreement was suddenly changed, the sister/secretary stammered and couldn't answer as she knew that the first repairs were under warranty and I shouldn't have been charged. They knew I was a senior, injured and ill, and they took advantage of me. Now others have come forward online to relate they had bad experiences there also. Never once would he respond about why the work wasn't under warranty or why he wasn't responsible to give me a refund or repair the vehicle. He lied and said that they witnessed everything being explained to me, but the apprentice and I were outside and they certainly did not witness that conversation. I was led to believe the first repairs were permanent and just because they failed, now they are pretending I was told they were only diagnostic and I had to bring the car back. It doesn't make sense I would accept a temporary fix and get stranded while on a long trip in the States. Now I am stuck again for a week without a vehicle which disrupts my business and costs me financially. Do not go to a mechanic who won't honour the warranty (twice) or provide a refund or who won't answer to complaints.

Don't let the location behind the Adult toy shop put you off... these guys are the real deal. I…read moreknow nothing about cars and do very little to maintain my 2006 Maxima. A friend told me about Glenn who has 27 years experience as one of the best Nissan Techs in the country. My first visit he solved a sensor mystery that had befuddled several mechanics before him. All the work was done on time and as promised. He put my car up and walked me under it to show me what he had done and what he still had to do. I'm going back soon!

Seem to be very knowledgeable did not overcharged me, and only fixed what needed to be fixed, very…read morefriendly as well!

Our car went out of control on the 401 and we were able to get to the next exit which was Odessa…read more How lucky for us that we found O'Neil's. Chris put everything aside to attend to our car and found a major problem.The part we needed was in short supply but Chris went out of his way calling dealers to find one. We rented a car back to Toronto and Chris and his crew worked overtime to get the job done over the next 2 days. The work was excellent and we are so grateful to have found O'Neil's. Would highly recommend it to anyone!

I brought my vehicle in for repair. Repaired and left shop. Brought back to shop and more parts…read moreinstalled. Drive away and two weeks later car quits. Seems that thenput wrong parts on again. Two weeks after the car is still leaking fluids. Four times I went to the shop and car is still not working!!! Thousands and still not fixed. Never ever again will I recommend or take my car to this shop.

This business has been a reliable repair for my parents Golf for over 15years. They have sorted out…read moreproblems step by step and replaced and repaired what was needed. The now 20 year Golf is still running well in the city and on 401 trips. Dad has moved away but the car still comes back to Universal Garage. This is a reliable local business.

I've been dealing with Steve, the owner, for 8 years and I couldn't ask for a better person, he's…read more honest and reliable. His prices are decent and the work is always done well and in a timely fashion. I would recommend him to everyone.

I've been using these guys for years. First, because they were handy to where I lived. Now,…read morebecause they are so good. Now that I live so far away, it would be handy to get a drive home while the car is being repaired or whatever, but the prices are probably better because that service is not included. I strongly recommend this company to anyone. They are really responsive to customer needs, and keep a close eye on how various components are doing (preventative maintenance.) They have never suggested doing any work on my car that was not necessary.

Being retired, I don't drive very much and it's sometimes quite a while between maintenance…read moreappointments. As a result, some things start to pile up. While waiting for an appointment with a dealership, two icon lights had come on and tires were going soft and I was getting antsy not knowing if my car was going to let me down or I was doing damage by continuing to drive it without getting repairs done in a timely manner. I phoned Paul's Auto one afternoon recently, got an appointment for the next morning and voila, all is now well, and at a very reasonable cost

I was given Paul's address and needed some work on my car. When i went and inquired about the cost…read morePaul had the quote ready for me in 5 minutes. I had been to two other places and their quotes were between $150 and $260 more then Pauls. I was given a guarranty and warranty on the parts which is normal i know. So i asked them to do the work for me and the job was done within 2 hours. I would recommend this service.

Amazing customer service at the front with Jamie and trustworthy mechanic in the bay (sorry, I…read moredon't recall his name). I called on Monday afternoon with an exhaust system problem, and they booked me into an appointment for Wed at 1pm. They took my truck in at the scheduled time, and less than 10 mins diagnosed a rusted and broken flange from exhaust pipe. They took me into the bay and showed me the issue. Gave me amount quote and time to fix. Also showed me a secondary unrelated issue, noting it could wait but to monitor it. They were backing the truck out of the bay just as I was returning at their estimated time of completion. Cost I paid was exactly was I was quoted even though a 3rd really minor issue with the muffler was identified that they also fixed. Quick, simple, honest and professional.

Peter and his team are amazing! I will always recommend them to anyone in need of a mechanic. Kind,…read morehelpful and friendly. They walk you through all the best options!

Always had good experiences and results while using Mr. Auto for my car and truck repair. The…read moremechanic Cory is very thorough and professional in explaining his diagnosis and the cost involved. There is a seperate commercial repair facility on site for big rig repairs as well.

Amazing service from start to finish. They treated me like a person, not just another job. Quick…read moretow, solid mechanical work, and no upselling. If you need dependable towing or a mechanic you can trust, this is the place to call.