10 minutes, more like 2.5 hours. I sat in the car with my girlfriend for almost 2.5 hours. There…read morewere only 8 cars in front of me. makes no sense to me. I got in line at 3:45 pm and didn't leave until around 6:15. my whole afternoon was wasted, and it didn't even take 10 minutes it took 25. The service was ok. subpar at most. Probably never going back there. They have to figure out a system to get cars in and out faster. 1/5 Stars. Also, the mechanics weren't the friendliest.

Made a 1:00 appointment for an oil change and tire rotation. Daughter arrived at 12:50 and was told…read moreto get in the oil change line and then sat there for another hour before they actually changed the oil and didn't do the tire rotation because that was to be done in another line. Why take appointments if they aren't going to be honored?

Exceptional service. Brad and Adam went above and beyond to make sure the right oil was placed in…read moremy vehicle. I would advise anyone needing an oil change to make the drive to Tuscaloosa to Rice mine road location. Location is clean, the drivevis easy and the employees and manager are awesome!

Once again, Brad proved to be THE MAN!!! Always makes me…read morefeel that my ride is in good hands. Thank you, Brad

If you like to throw money at problems without fully understanding what's being done this is the…read moreplace. They've mastered the art of vaguely telling you what they actually did for the money. Lord forbid you ask any questions because then the receptionist loses all professionalism cusses and escalates. They will charge nearly $200 for a scan and not even diagnose the issue. If you like this kind of fake professionalism and lack of communication this is the right place for you.

Insanely expensive quotes. Rude desk workers. I do not recommend this business. Go to Tuscaloosa…read moreTire instead.

General manager was up front and honest with me regarding his ability to fix my problem with my…read moreLexus. Not that he couldn't fix it but we would be better off having Lexus look at it as they would be potentially chasing ghosts and could rack up a hefty bill. I really appreciated his honesty and candor. He didn't even charge me for the inspection work they already did on the vehicle. Would definitely recommend and use them again in the future.

Sat here for 4 hours for a alignment and oil change just to be told I had to take it somewhere elseread more

A national chain rival in town told us the alternator was shot and would cost $1200. Called around…read moreand James here quoted us $850. Upon diagnosing the vehicle, said the battery needed replacing(not alternator!). Saving us over $900 from original quote Honesty and fast service- cannot beat these guys. Thank you James and staff here- highly recommended!!

Passing through in a cross country trip and had a tire go flat. Dropped in and asked if these guys…read morecould fix it. They were all gruff and busy and getting it done but said they would get to it as soon as they could. 10 minutes later, I had a new valve stem and they wouldn't even charge me as they said we were on a big trip and wanted us to travel safe. The manager said "welcome to Tuscaloosa, have a safe trip and happy holidays." Nicest guys ever.

Went in for an issue with my keys and ended up being able to fix the issue on my own they didn't…read morecharge me for the service have been coming in since the staff is friendly and efficient

"Stay away be careful "Listen carefully i went to this guy with my bmw x5 to get it fixed and…read morediagnose what is wrong with it he said it would be a day or two to check it and then he didn't call back so i called back 4 days later and he said he didn't have time for my car but he can tell it's the struts and when i asked other questions he didn't have answer which showed he didn't even check it.. i the told him i can help by ordering the part online so after I checked with the Vin number and everything online I found two parts and I called him just to make sure that this would be a good fit on my car so he kept on saying I don't have the time to get the check your parts online that you're gonna buy that that's why I go to the dealership so I don't waste my time and he kept on sounding very unprofessional so I told him I'm just trying to get your advice as the mechanic because you're supposed to be doing the cars, you know better if you just take a look and make sure it's a good fit on the car and I'm not gonna take you liable for anything. I will buy it and if it doesn't fit, we can always return it. He said I don't have the time to do this. I don't wanna waste my time with you. You should do this yourself online so I even told him OK I'll just go ahead and order it just tell me how much does it cost for labor and he replied back saying I don't even know how much it cost for labor so I told him so you run the shop and you're the owner and you do the parts and you don't even know how much it cost for this part to get put on the vehicle in ur own shop so that means you haven't worked on these cars before or replaced these parts before if you don't know how much they cost so I told him thank you so much. I'm gonna leave a review with what happened so I told me fck off and dropped the call. So if u wanna do ur car and self a favor stay away from this guy. And i never leave reviews but this guy with his attitude and professionalism made me leave this review

I scheduled an appointment on May 15th for May 24th at 9:00 A.M. so I dropped the car off this…read moremorning at 8:45 and they told me it would take 2-3 hours. I called at 3:15 and they said it would be pulled in to the shop in 20 minutes. I hadn't heard from them so I called at 5:10 since I knew they closed at 6:00. The store manager told me they were working on it and it would be finished by closing time. So I pulled up to the store at 5:45 and got out to ask if I could go ahead and grab my old tires because I planned to keep them to avoid a tire disposal fee. The store manager told me "you can go ask one of them" talking about the mechanics. So I went and asked the lady sitting out front smoking a cigarette if my tires were ready and if I could get them since I had someone with a bigger car there to pick them up and didn't want to leave them waiting. She said something along the lines of sure I can whenever they are ready. So I sat back in the car until 6:20 or so and they had brought things in and began to close. I got out again and asked if my old tires were off since I saw them stack four tires next to my car and they said "no we are working on them up front at the desk". Around 7:40 I went in the office because I was sweating with the car off and two customers still there are complaining and one received a discount for his complaining. They both pay and say they won't be coming back. Now my car is the only one left. I watch them put the tires on and notice a lug nut is missing but they don't say anything and neither did I because I assumed they may put it on with the car on the ground. They drive it out front and hand me the keys. I back out, drive about 10 feet and notice my car is bouncing and making a knocking noise. I back up to the shop, notice my lug nut is missing and go back inside. I tell the store manager that my lug nut is missing and my car is having issues. He tells me "oh I forgot to tell you, we broke your lug nut but if you come back first thing in the morning I'll replace it absolutely free". He then reassures me "your car is fine and you can drive with only four lug nuts". I tell them that I am not driving that their is an issue. So they, the manager and shop technician (covered in dirt and rubbing black dust all over my seats and interior), get in and drive it about 10 feet again and then run to turn all of the store lights back on and open the garage. They told me they will get it fixed. I wait for about 20 minutes, it's now 8:10 or so and they come back out, tell me I'm good to go and to come back in the morning. Driving home I notice a loud clicking noise when I turn or hit a bump and have it on video. I also noticed upon my arrival at home that they have scratched my rims, the tires are filthy, and there are only 3 stem caps on my car. Plus, those stem caps aren't even my original stem caps. I had four chrome caps I bought from Autozone and they replaced them with black, hollowed out stem caps and only 3 of them at that. I had to come back the next morning before work to have them fix the issues they caused. The rims however are still really messed up and the tire sound seems to be gone. I never received any compensation for these awful problems. Update: The store manager and regional manager have reached out for me and made everything right. I had used this location over 10 times for multiple things before and they had been my favorite. I truly believe this was an isolated incident so I am willing to give Mavis another shot, especially with their excellent customer service. I am raising my rating to 4 stars.

Oh boy. I have little to think as it is day 5 and still no call back from Scott (manager) as I…read morehave talked to him twice(I called) and third time was told he was to busy to talk about my special order tire for my car that got a nail in it, as he was checking on tires in the back room. Left my message and asked For the update. Still nothing. If you didn't want to order me a tire even if I offered to pay a deposit or what was needed, you could have been nice and said you couldn't help me. Went 4 plus days waiting for your time to order the tire so I could get it replaced. $300 tires are not their things I guess? Worked with another tire place that took care of me right away.

Our son is at Alabama and we needed a mechanic to fix his A/C. Babbs was not only several hundreds…read morelower than their competitors, they communicated frequently and invoiced online...allowing parents to easily pay instead of having to do multiple transfers. They came in right at their quoted price and the car is performing like new! Can't recommend enough!

What a Blessing. We are from Pennsylvania and were on our return trip from a wedding in Texas…read moretraveling on route 20 and were heading to the Holiday Express in Tuscaloosa Alabama when we had our passenger side rear dual outer tire on our class C motor home totally blow out do to the heat and speed. We were able to limp the last 42 miles to our hotel at 40 miles an hour. We checked tire and auto repair near our hotel while limping in and Babb's popped up and was very close to hotel. Made appointment for 8:30 the following morning. Got there on time, spoke with the folks at the counter and the owner came out. Said he would take care of it himself. Within a 1/2 hour he had the spare on and the damage tire mounted underneath and ready to go. Went in to pay and what a blessing, he would not take anything for the work. Such wonderful folks we met and what a Godly thing to do for us. We wish them all that God would repay their generosity to us ten fold. Thanks to Babb's, we were on our way to our next campsite on time.