10 minutes, more like 2.5 hours. I sat in the car with my girlfriend for almost 2.5 hours. There…read morewere only 8 cars in front of me. makes no sense to me. I got in line at 3:45 pm and didn't leave until around 6:15. my whole afternoon was wasted, and it didn't even take 10 minutes it took 25. The service was ok. subpar at most. Probably never going back there. They have to figure out a system to get cars in and out faster. 1/5 Stars. Also, the mechanics weren't the friendliest.

Made a 1:00 appointment for an oil change and tire rotation. Daughter arrived at 12:50 and was told…read moreto get in the oil change line and then sat there for another hour before they actually changed the oil and didn't do the tire rotation because that was to be done in another line. Why take appointments if they aren't going to be honored?

Exceptional service. Brad and Adam went above and beyond to make sure the right oil was placed in…read moremy vehicle. I would advise anyone needing an oil change to make the drive to Tuscaloosa to Rice mine road location. Location is clean, the drivevis easy and the employees and manager are awesome!

Once again, Brad proved to be THE MAN!!! Always makes me…read morefeel that my ride is in good hands. Thank you, Brad

I have had such a great experience with everyone there so far. They are very thorough with their…read morediagnostic testing and there system is absolutely amazing. I never seen anything like it but its very detailed and easy to read.

Last visit was 5-star primo, this one much less so. Nice people but they took over three weeks to…read moremake two or three repairs. Complained they couldn't find parts for some repairs they said were urgent. Poor follow up. Meh.

General manager was up front and honest with me regarding his ability to fix my problem with my…read moreLexus. Not that he couldn't fix it but we would be better off having Lexus look at it as they would be potentially chasing ghosts and could rack up a hefty bill. I really appreciated his honesty and candor. He didn't even charge me for the inspection work they already did on the vehicle. Would definitely recommend and use them again in the future.

Sat here for 4 hours for a alignment and oil change just to be told I had to take it somewhere elseread more

A national chain rival in town told us the alternator was shot and would cost $1200. Called around…read moreand James here quoted us $850. Upon diagnosing the vehicle, said the battery needed replacing(not alternator!). Saving us over $900 from original quote Honesty and fast service- cannot beat these guys. Thank you James and staff here- highly recommended!!

Passing through in a cross country trip and had a tire go flat. Dropped in and asked if these guys…read morecould fix it. They were all gruff and busy and getting it done but said they would get to it as soon as they could. 10 minutes later, I had a new valve stem and they wouldn't even charge me as they said we were on a big trip and wanted us to travel safe. The manager said "welcome to Tuscaloosa, have a safe trip and happy holidays." Nicest guys ever.

Went in for an issue with my keys and ended up being able to fix the issue on my own they didn't…read morecharge me for the service have been coming in since the staff is friendly and efficient

"Stay away be careful "Listen carefully i went to this guy with my bmw x5 to get it fixed and…read morediagnose what is wrong with it he said it would be a day or two to check it and then he didn't call back so i called back 4 days later and he said he didn't have time for my car but he can tell it's the struts and when i asked other questions he didn't have answer which showed he didn't even check it.. i the told him i can help by ordering the part online so after I checked with the Vin number and everything online I found two parts and I called him just to make sure that this would be a good fit on my car so he kept on saying I don't have the time to get the check your parts online that you're gonna buy that that's why I go to the dealership so I don't waste my time and he kept on sounding very unprofessional so I told him I'm just trying to get your advice as the mechanic because you're supposed to be doing the cars, you know better if you just take a look and make sure it's a good fit on the car and I'm not gonna take you liable for anything. I will buy it and if it doesn't fit, we can always return it. He said I don't have the time to do this. I don't wanna waste my time with you. You should do this yourself online so I even told him OK I'll just go ahead and order it just tell me how much does it cost for labor and he replied back saying I don't even know how much it cost for labor so I told him so you run the shop and you're the owner and you do the parts and you don't even know how much it cost for this part to get put on the vehicle in ur own shop so that means you haven't worked on these cars before or replaced these parts before if you don't know how much they cost so I told him thank you so much. I'm gonna leave a review with what happened so I told me fck off and dropped the call. So if u wanna do ur car and self a favor stay away from this guy. And i never leave reviews but this guy with his attitude and professionalism made me leave this review

Oh boy. I have little to think as it is day 5 and still no call back from Scott (manager) as I…read morehave talked to him twice(I called) and third time was told he was to busy to talk about my special order tire for my car that got a nail in it, as he was checking on tires in the back room. Left my message and asked For the update. Still nothing. If you didn't want to order me a tire even if I offered to pay a deposit or what was needed, you could have been nice and said you couldn't help me. Went 4 plus days waiting for your time to order the tire so I could get it replaced. $300 tires are not their things I guess? Worked with another tire place that took care of me right away.

Rude man works there. Pay attention to what they tell you if you're desperate enough to order…read moretires from them. Get in writing your charges. They change after installation. Do yourself a favor. Go to a reputable local tire dealer. I now recommend Warren Tire. Stay away from Mavis

Our son is at Alabama and we needed a mechanic to fix his A/C. Babbs was not only several hundreds…read morelower than their competitors, they communicated frequently and invoiced online...allowing parents to easily pay instead of having to do multiple transfers. They came in right at their quoted price and the car is performing like new! Can't recommend enough!

They were friendly and pricing was reasonable . Would recommend to anyone who needs work doneread more