I have been coming here for several years. They always have great customer service. Staff are…read morefriendly and accommodating. They are willing to answer any and all questions.

this clinic seems more focused on making money than giving the best advice for clients and is very…read moredisorganized. I an a healthcare professional and I would not recommend this clinic.

Today I had a terrible experience with the dentist Dr.Kwok…read more Because of past experiences with tooth extraction I suggested that I was sedated for a back tooth extraction I was scheduled to have done today. Dr.Kwok insisted it wasn't necessary and convinced me using photos and examples to carry on with the surgery. As I expected, the extraction was not possible as it was impossible to put the nerve to sleep, at the end it was surmised that there must be an extra nerve somewhere and finally the operation was terminated part way through. My mouth was stitched up and I will have to see a surgeon quickly as my tooth has been ground down somewhat and is loose and very painful. I was shocked mostly at the doctor's attitude about what was happening, it was almost unbelievable. His priority is clearly not my tooth or condition, they sent me off without a surgeons appointment. Not any sign of an apology for what had happened although clearly I had warned the doctor and staff that I should be sedated. They even insisted on charging me for the cleaning they did right before the botched extraction, so I ended up paying them money for the privilege or tearing my mouth up, stitches and all, for no reason. As well I knew the freezing wasn't taking and told him several times throughout this painful 45min/1hour experience and each time he dismissed and ignored me until finally upon trying to extract he could see I was serious about the pain. This was not the worst part really of this appointment though. I went back to the office, along with my wife who is quite a fair minded person, to discuss the situation and see if we couldn't make it better. I really didn't want to leave Arcola as my family has been there for a while. From the conversation it was made even more clear how little I was valued as a regular customer as Dr.Kwok's attitude throughout the entire discussion was surprisingly aloof. He argued using semantics and was entirely self-serving and inauthentic. Like talking to someone in bad faith he was dishonest several times during our discussion. I went into the discussion thinking it would be easy to rectify the situation, I didn't want anything really but an apology and some better after care for the situation he left in my mouth. However, I left there feeling that the man I once respected was a weasel completely, and much more petty than I assumed. Dr.Kwok hurt me physically today unnecessarily, did not successfully complete an operation that he insisted on doing against my suggestion. He then did not apologize for that or accept any accountability at all. He then charged me money for my visit.He actually said "but the cleaning was successful". I said "Yes, I suppose except the blood in my mouth currently". I personally believe, after my discussion with him today, that he is dangerous to customers potentially and basically his niceness is completely fake. He hurt me quite badly today and very obviously cares less. So I highly suggest finding a better dentist that will at least acknowledge when things don't go as he planned.

Between us, my husband and I have had ten successful implants at Chrysalis. It has been a supern…read moreexperience from every perspective. Their outstanding professionalism, attention to detail, state-of-the-art technology, and refusal to accept second-best is supported on every level by a warm, caring, friendly and well-trained staff. Despite my initial fears, from start to finish every treatment was entirely PAIN-FREE. I never thought I would enjoy going to the dentist's but this had been my experience here. I recommend Chrysalis and Dr. Mark Kwon without hesitation or reservation. You won't regret it.

Chrysalis is more than an implant centre. Dr.Kwon is such a compassionate dentist who cares for…read morepatients' heart more than just fixing teeth or relieving oral pain. When i go there, I feel so comfortable and welcome because of genuinely friendly staffs. Most importantly, they have worked constantly to get the optimum result for me, even down to the smallest details. I am fully satisfied and gained more confidence about myself after my treatment. Chrysalis is more than what I expected from regular dental practice.

Update, Apr 29, 2018: Highgate was very professional with me when working through this process. I…read morewas referred to their sister office and had my bite adjusted. Since then, the pain has subsided and my overall oral health, I am happy with. This was all possible because Highgate worked with me and listened to my concerns and worked with me to resolve them and for this I'm being grateful. Update: I am in continued communication with the office and am working towards a resolution. I met with Dr. Katy once again. She was very polite, professional, and organized. When we met originally and things were somewhat chaotic, that was her first week in that office. Perhaps things have settled in and my initial visit was just off the cuff. I will continue to keep Yelp updated. Original Review: I would like to speak to the manager here. I had a root canal by Dr. Katy and I'm still experiencing pain. I find this rather odd as I should have absolutely no feeling in that tooth. I've had a root canal before and that tooth is fine. No feeling and no problems. I also found Dr. Katy's chair side manner quite unprofessional and very disorganized. When I went in for this root canal, I said I wanted an implant because I didn't want to deal with the process of a root canal again. I was talked out of this by Dr. Katy and I'm rather disappointed as I feel I wouldn't be in this predicament had I trusted my gut instinct.

It's a great dental clinic. I've been a patient there for years now. High quality care is always…read moregiven. All the staff is so nice and professional and I feel so welcomed as I am constantly greeted with friendly smiles. The questions I ask the staff about my oral health are always answered in a very clear and concise way and I highly recommend this dental facility.

Newer since the renos and spacious, I like that! Feels quite cozy…read more Dr. Hui is nice and knowledgeable, will see him when I dont feel the drive to my go-to in the boonies. Located next to the gorgeous Freshii.

Dr. Thomas Hui was the best dentist I've ever encountered who put me at ease while working on my…read moreloose tooth. I didn't even feel the extraction while he was doing it. The fact that the staff namely, Celina, Mendy, and Louise were all very friendly and easily put anybody at ease as soon as you entered the clinic is a bonus. I will recommend this clinic to anybody who has a phobia when it comes to needles and the like. Visit this clinic and find out for yourself why it's the best dental center you'll ever visit.

Your neighbourhood, friendly, Filipino dentist couple. During my days at BCIT, I chose this place…read moreas they topped out the dental plan so that us students didn't have pay a dime. Compared to other dentists I've been to, they got a lot of high tech equipment like the panoramic x-ray machine (super cool). I've only went to Grace Beloy (Cesar's wife), and she'll always make sure you get the top quality treatment at the lowest cost. If something is complicated, like wisdom teeth, she'll refer you to a good specialist.

First of all, I personally commend the Dentistst and the staff of this clinic for their…read moreprofessionalism, fast service with gentle and caring hands. We are regular clients of this clinic for a few years now. I can say that it is worth visiting with a big smile. I strongly recommend this dental clinic to be part of your regular dental health

This is one of the most thorough dentists I've ever been too. They explain everything, don't push…read moreyou to do things you don't need and always take the time to make sure everything is just right. We switched over to them a few years ago, and I've never looked back. Their staff are friendly as are the assistants. I would highly recommend Dr. Nuri if you're looking for a new dentist. They were extra safe during covid too, so bonus points for doing your part to keep us safe, thanks.