Note: I was a patient here with Dr. Davis for years. He provided excellent care, but has moved on…read moreto new things. This review reflects my experience after he left.
Things have gone downhill very rapidly in the past year or two. The office is more disorganized. You can expect to wait 45 minutes or an hour to see anyone. In one case, I sat there for 45 minutes and was not seen, even though I was the only one in the room the entire time; no patients came or left at all. They do not give you a heads up when things are running behind as they once did with a whiteboard, so you're left to sit and wonder. The waiting room does not have wifi access, and my phone's service (TMobile) doesn't work there, and I was told other services don't work either.
Along with waiting, many of the newer staff members are very rude. During my last visit, I asked one of them a question, and she walked out of the room entirely without answering or saying anything. I was left in the patient room for 15 minutes, wondering where they'd gone, before I gave up waiting and asked someone else to help me.
I do worry about the health code adherence at this facility as well. When they attempted to do a blood draw on me, the staff member ripped off a finger of her glove to better feel for a vein, which seems like a health code violation. They were unable to draw blood, and informed me the normal person was out to lunch, suggesting that I go to the waiting room for an hour to wait for the blood draw. I feel that a more organized approach could have had me get the blood draw before that lunch started.
I finally voiced my frustrations and complained to the front desk. They provided me with a phone number to use to call (860-674-7320). The person on the complaints line was extremely compassionate, validating, and invested in hearing my feedback. I explained everything, and felt like action would be taken.
I'm not sure what action was taken, but it appears I was shadowbanned from the office after this time. A few weeks later, there was heavy snow, and I called the office to reschedule an appointment I had with them. They said I had no appointment scheduled, which seemed strange. I shrugged it off and assumed I'd made some kind of mistake. A few weeks later, I had a surgery scheduled, and I used the portal six days ahead of the surgery to ask if I could take an anxiety medication for the surgery, or if that would cause issues. They did not reply, and a few days later they also did not reply to my followup, so I went to the surgery without it, which made the experience more emotionally difficult for me.
I eventually decided that I would look for a new doctor to replace ProHealth, and had an appointment a week ago with them. I signed a release form with the doctor to ask for my records to be transferred. We did not hear back. In the meantime, my pharmacy tired to get a prescription renewed for a medication I had through them, and I received an automated message on the portal saying that the prescription was rejected (Reason for denial: Refill not appropriate.) I needed this medication, so this left me scrambling to get it renewed through other channels.
I called ProHealth today to ask how I could help get my medical records transferred over to find out that they have a third-party service that handles it, and that they'd sent it to them eight days ago. They gave me a number to call. When I call the number, I get an automated service that says it will text me a link where I can talk to them via online chat, then hangs up. It did not text me a link - I tried twice.
While on the phone with ProHealth today, I asked if I was still a client. They confirmed I wasn't - this is the first I'd heard of it, months later. I was told that I had been mailed a letter informing me of this. Given that I did not receive a letter and how their communication is thus far, I doubt it was sent. They said they would send another. It's possible this is in retaliation to my complaint.
A bad experience, and it seems from recent reviews I'm not alone. Difficult to switch, too. Beware!
