Dealing with the various medical provider and professional organizations has gotten to be a mixed bag. Some facilities are very kind, understanding and accommodating are willing to be patient with the client on a varity of issues. Other are, well not so "professional". The failure typically comes down to the administrative and support staff. As for this office, my experience was long and dismal. Office staff could be rude, come across as primadonna's (that includes a couple nurses). You'd make an appointment, they'd cancel and say they called. You find out that they called a number cancelled years prior eventhough you updated your personal info. According to some, cancellation and not notifying was a common problem with this group. Now another event in my case back during the Covid wackiness, I had an appointment, was 10 minutes late due to something out of my control. When I arrived they said I was cancelled. I stated I simply needed to ask my doctor 1 question regarding a med prescription. They refused, stated I needed to make another appointment. I stated I would wait in the office until she was available to speak with me for a couple minutes. That was unacceptable to them. I refused to leave until I could speak with my doctor. They called the State police. One of the young nurses stated I was violent, threw something at her (big ass lie). Police walked me outside, understood my frustration and agreed with me however its there property and I have not choice to leave. Fair enough, I'll finally look into going to another group. Low and behold later in the week I get a letter stating that "after extensive investigation into the matter" the could no longer have me as a patient. To make a long story shorter, I called the director, ask why didn't their extensive investigation include contacting me. During the conversation he finally noted that it was their lawyers who actually called for dropping me, he was aware of the problems at Durham and was currently interviewing replacements and he would get me into a different Middlesex facility. I took it upon myself to seek another doctor and was fortunate to get an exellent one in the Cromwell facility. Was a great experience for a couple years however he has sinced moved out of state and the only other options for me were young, inexperience interns recently upgraded. I now have an excellent doctor in Guilford (1/2 hour away). Although I have long since left dealing with these folks I was prompted to share this past event having recently discussed how bad this office is with a number of folks having negative experiences here. My take is we are all cogs in the system and many folks simply accept it as do the "lambs to the slaughter", why bother. But some of us get tired of those who do not do there job and we feel compelled to share out bad experiences. So here is my story. My opinion is if you want to stay with Middlesex, avoid this office. Its small, reception/waiting areas is dingy and unwelcoming. I can't speak for other MH offices however consider the Cromwell office (right off Rt.9). Its new, reception is fairly large, open and brightly lit, well staffed and they are extremely polity and friendly. read more

Update: Medicare was charged $443.00 for the horrible experience described in my earlier review. It was for a "New Patient Outpatient visit, total time 60-74 minutes." PA Rena C. Jacobs spent no more than 25 minutes asking me questions her computer prompted. No physical to speak of. Highway robbery And outright lies. And Middlesex is an excellent hospital with sound systems in place, making this office a seeming anomaly. From my experiences, they can do a lot better. read more

I am so unbelievably disappointed with the service I received at this medical practice. It was MONTHS to get an appointment. Today I arrived to find an extremely rude and cold "professional" managing the desk. They refused to help me to say the least. Patient care is NOT the focus of this office. STAY AWAY!!! read more

I am new here and for my first physical I saw my normal doctor and take in mind I was couple weeks postpartum. I felt the whole appointment was rushed, she didn't take the time to get to know me vice versa, she didn't make me feel a comfort level which I've felt with all my previous doctors. And the front desk lady was talking to me like I'm slow just because I was new and asked questions. And I verbally told her "sorry I'm new here" bc of her attitude. Second physical a year later, I see Dr Renee, she came in etc. Checked me. The physical lasted roughly 10 minutes. She asked me if I smoked and I told her yes being honest and vulnerable and rudely said "well you should quit". And continued to bring it up making me feel guilty as I was telling her about my weight loss journey but truthfully she didn't seem interested. Her eyes also seemed like she didn't care. Then as we are about to finish, again it feeling rushed, I ask her about the mental health sheet and told her I circled yes to some and she said "as long as the last one is not a yes you're all good" and left. Basically saying if I don't have suicidal thoughts then I'm fine. Knowing the facts of people not being open to letting people let alone doctors know about their suicidal thoughts and hide that side of them it was very shocking what she did. Thankfully I don't have those thoughts but I've been struggling with sleeping and low energy which I circled and couldn't even discuss it with me or see what I can do to help just bc I don't want to kill myself. I think as a doctor you can be a savior with someone's physical health and mental health. I feel bad for people who circle no to suicide thoughts and the doctor disregards the whole sheet, little do they know this person is struggling. So as a doctors job regardless if they are assisting for my normal doctor they should get to know the person to understand what concerns they have etc. Due to the unfortunate behavior and actions that happened to me I decided I will no longer continue in this practice or will not recommend it to anyone I know. And I will make sure to write on the website, or yelp about the experience I had. Thank you to those who treated me well and I hope the ones who didn't can realize there actions effect people as doctors who are suppose to take care of our health. read more