I called after the first snow storm and Jack was so nice. They came right away and took my husband to his two stops and back home. I don't know what all these bad reviews are about but they are very old so I'm here to say here in 2026 that I found them great. read more

If your dispatchers don't understand English you shouldn't punish your customers and if they feel that they need to hang up on customers don't be surprised when they go to another venue to get there needs read more

I noticed the poor reviews for this taxi cab service, however, I was stuck for a ride to an appt. so I called them. I knew my niece used them on a regular basis when she lived here a few years ago and they never let her down. So I called and they were very cordial and friendly. A very nice young lady picked my daughter and I up a few minutes early and she was pleasant and courteous. I was very happy with my experience so I called back for the return trip. A taxi arrived within minutes. The gentleman was equally friendly and courteous. I only needed a relatively quick ride in town, but I have a feeling they'd be great to use for a longer trip. The fare was less than what I expected to pay also, which is a nice bonus. Reliable, courteous and inexpensive. All key features for a taxi service. read more

My car broke down and Iwas late for work. I called on 11/5/18 at 2:18 pm and a male dispatcher answered. I asked if they had a car available and his response was, I DONT KNOW. I told him where I was and he was rude and claimed not to know the location even though it was In the same town. He continued to string me along with inaccurate e.t.a. on the car I kept waiting on and calling about. I finally decided to walk home and I saw the car finally coming up the main road and flagged it down. I asked the driver who the dispatcher was and explained what happened to which he replied, that guy is terrible. I've since downloaded the UBER and LYFT app and will never patronize them again read more

Stay away from these guys We called for a cab one night and gave a name for a confirmation, we were a party of four. A cab arrived later on and when we mentioned the name the cab driver was confused but said "yea that's right get in." When we got in the cab he pulled out a spreadsheet and said "by the way after 11pm it's a 5 dollar charge and a 2.50 charge per person". Needless to say we left the cab and the driver drove away. We called the company and their response was "Forget it! You made your point! Don't call our cab again!" Like it was our fault. Every time we called after that we were either ignored or yelled at. By the way the week before we got a drive home by the same cab company. After 2 miles we noticed the cab meter went up to 10 dollars and we said something to the driver who responded "oh sorry I didn't realize it was on" then he turned it off. He still tried to charge us over 10 dollars for a 2 mile ride. These guys will try to take advantage of anyone they can. And anyone that gives them resistance they get hostile against, don't support them. read more

If Yelp had a negative star rating this company would get a NEGATIVE 5 Star. (for me to be able to post my review I had to pick at least one star) I was at the Red Bank train station this morning and a train was in causing traffic as normal. I was going into a parking lot across from the station and as I was doing so a Middletown Taxi pulled out of the station right behind me as I was backing up. I motioned to him to back up he would not he just ignored me. A nice guy saw what was happening and he also asked this taxi to move back just one foot, at this point the taxi guy started cursing and waving his hands. I decided to just move on and not pull into the lot. This taxi driver is completely unstable. I would never ever entrust this company to drive me safely to my destination. I called the taxi company and am waiting to hear back from them. read more

Have stopped using after years of patronage simply because of the awfully rude dispatcher I encountered on my last several calls.

Whats happened to this company? Granted, I don't us taxi's much, but a few years ago they were terrific. With my car in the shop this week, I called them twice. The 1st time they said they had no cars available and gave me the number for Yellow Cab. tonight I called, and it took them over an hour to come. Call anyone else. read more

It is a good taxi company, and the drivers are friendly. Have been using their service to and from between the Middletown train station and AT&T for work. read more

I have been using the services of this transportation company for over 10 years. They have always been prompt, courteous and professional. My transportation needs can be very demanding both short and long distance. Due to the fact that my career is demanding and requires me to make quick adjustments to my weekly schedule. I find Middletown Taxi to be very flexible and reasonably priced with regard to my needs. read more