This will be a long review: Our stay was for 4 nights, Queen bed…read more This review will not only cover our 4 nights, but important factors too, that enhanced our stay. * As one reviewer phrased Hotel North Pole, "Clean room, queen bed, basic amenities.", and it's just that - a no-frills hotel. But what this hotel does and with the wonderful staff they employee - truly amazing people we encountered - they must be doing something right? * Our room was spacious, clean and smelled nice. There was a small fridge, microwave and coffee maker. But considering we only shopped at the local Safeway for a few goodies and such, the hotel does not sell, the 'fridge size was adequate. * Not a lot of plugs in the room for charging, but it was still enough to charge our two phones, plus we don't travel with a lot of devices that need plugs. * Our bed - comfortable as were the pillows. The room, warm enough, and we did not need to pull extra blankets from the closet. * We want to give a huge shout out to the entire staff, from house keeping, to the employees manning the front desk. Extremely kind and helpful, and they will go out of their way to make certain your stay at their hotel is a pleasant one. A kind, front desk employee (Was his name, Jason?) when he learned our goal returning to Alaska was to see the Borealis, he explained that if he sees it, he will phone our room to alert us. And I said yes! He phoned the same night (While done with his shift and walking to his car, he could see them from the Northern portion of the sky, although they were not super strong.), we were grateful for the tip. We dressed warmly and went outside in the late-cold night. We thanked Jason before he drove away. It was my husband who spotted a green Aurora that only appeared for a few seconds before vanishing. I was standing at a different area outside the hotel, and did not see what my husband spotted. And the next morning, a front desk staff member, gave me a hint where to possibly see the Northern Lights from the hotel - weather permitting, and it was appreciated. * Another major plus of Hotel North Pole: No matter the time, there is ALWAYS someone available at the front desk. And this was proved true, when a guide we hired to see the Northern Lights picked us up at the hotel at 10:30 pm and dropped us off - if I remember correctly - about 12:45 am. Not only was the front doors open, but we were greeted by the front desk clerk. A bit about the Northern Lights: When I initially inquired if the staff knew of a really good guide they could recommend to see the Aurora Borealis (Aside from the brochures at the front desk, those tours did not work for our schedule.) a sweet lady at the front desk (Sorry, didn't get her name.) handed me the business card of Dave G. She mentioned, he came highly recommended by former guests. And she was spot on! Dave G. (Garner), an independent driver who handles personalized tours from North Pole, Fairbanks, Denali, Airport Service, etc., has a very comfortable Toyota Highlander. His fee to take us to Chena Lakes (Frozen lakes.) to catch the "Lights" was very reasonable. We liked Dave's easy-going demeanor, funny banter and honesty, and with his guidance (We were "Newbies" (my words) seeing the Auroras.) our trip to Alaska was made that much richer, because on a clear-cold Saturday night between 11pm - 12:15 am, the beautiful green lights came out to play! I wanted to include him in this review, because he was an integral part of our positive stay at the hotel. But back to our stay: * We brought along our laptop and had no problems using the hotel's WIFI, although I have read from other reviewers, that some guests have stated that there was no WIFI available upon their stay. We didn't encounter that problem. * THE ONE DOWNSIDE: The shower curtain DOES NOT span the entire length of the shower nor does it goes all the way down. It can be challenging keeping the floor dry. * The Continental Breakfast deserves mentioning . . . Considering the hotel DOES NOT have a working kitchen, DO NOT EXPECT TO FIND: Potatoes; eggs of any kind; bacon; ham; sausage; or anything that the staff would have to cook every morning. But what THEY DO PROVIDE IS SUFFICIENT TO FILL A HUNGRY BELLY: Waffles; yogurts; bagels; English Muffins; mini donuts; cereal; milk; canned juices; coffee; tea; hot chocolate packets; hot apple cider packets; fresh fruit; and an assortment of frozen breakfast items like, Jimmy Dean frozen products, and some type of breakfast burritos. They have a small store in the lobby that sells: Candy; soda; energy drinks; Fudgsicles; microwaveable meals; and small items you might need. On a warm day, 38 above zero , we walked (yep, carefully through the snow!) to the Santa Claus House, around a mile away. Opened, all year around, and a must see with their live reindeer on premises. Skip going to Wendy's, it's closed, but the McDonald's is open. Hotel North Pole, 5 out of Five Stars.

Customer service was fantastic. All of the folks there were very helpful, but a special mention…read moreshould be made for Alina. She gave us the local scoop on things like restaurants and where we could view the Northern Lights for free. See the attached photo. She was a doll.

My room was not ready at 4 pm check in. Later, I had to go to the desk to get an iron and ironing…read moreboard. There we as two people working the desk and neither offered to bring the iron and board to my room. Reception people were not welcoming or polite. Did not seem to care. Probably underpaid and no expectation to go above and beyond. Bartender and server for restaurant were awesome, but understaffed. There should have been one or two more servers working.

I had the unfortunate experience of having to stay here. The room smelled like Raid!! Looked pass…read morethe raid smell and the room decor. The restaurant was a -1. Thee End. The picture is how they brought the food The place was old, rundown and outdated it seems either the very old or the transient hang out here The girl at the front desk was pleasant, helpful, and really good at her job that's the only reason we ended up staying there. Once we paid, we were stuck though.

The most amazing wilderness views please see my photographs…read more Do not forget a full carry on bag of mosquito repellent!!!

The hotel is kind of isolated for food options but their restaurant is good even if it's a bit…read moreoverpriced. The rooms are acceptable and clean, slightly outdated but also fits with the lodge theme.

We came a day early for our land/sea cruise package and stayed at Hyatt Place Fairbanks. We had a…read moredelightful stay. The room was clean, staff friendly and next morning's breakfast was one of the nicest I've seen. There were many selections (both hot and cold). The kitchen and dining room were very clean and the staff very friendly and helpful. They had real dishes, silverware and glasses/cups. There was no paper or styrofoam dishes. That was an unexpected treat. A special shout-out to Kesha who was at the front desk the morning we checked out. She was so friendly and went above and beyond to help us out that morning. Thank you, Kesha. We really appreciate you!! Thank you to all the hard-working staff who made our stay so lovely. It was a nice welcome and first impression of Alaska.

Honestly, haven't stayed here. However, stopped by their bar. Used this hotel as the…read morepickup/Drop-Off spot for the Hot Springs shuttle. Wanted to catch the MLB NLDS game since the Hot Springs is a total dead zone. Bartender, Victoria, was a pleasure to talk to. Another patron interjected my liquor questions to: "go with the whiskey." Alright, will do. Dodgers won! Got my drink covered on another's tab. All was a good night! Btw: the restroom code is almost as long as a SSN. Victoria writes it down for you so you're not having to memorize it (at however many drinks you're at). Oh, fun fact: one of the very very few hotels that has their own bar in area.

I love this place. i have frequently used independent Rental since moving 8 years ago to…read moreFairbanks. From storage to engine repair of several gas powered generators to equipment for cleanup and yard maintenance they have provided outstanding and professional service. Did I mention that they treat you like part of a family and very respectful and professional. Always have time to listen and solve problems. I always feel at home and confident with my business in their hands. Art and the team are great guys and many that have been consistent with the company for years. Great to see their smiling familiar faces. Thank you for so many good years Independent rental and remaining part of this area. Edith Cordero

Went in to rent a one man auger from Independent Rental and all they had was the tow behind so i…read morepaid and reserved it. Towing the Auger to North Pole going 45 miles on the highway is an unsafe option so brought in my 5x10 trailer to strap it down, this trailer was bought at Lowes brand new this year. Their maintenance person said he can't let it go on the trailer strapped down it is meant to be towed, that was all the reasoning he said. He didn't understand that towing to North Pole at 45 miles an hour is also unsafe and if you go faster than 45 miles the tow behind auger will flip. So, i ended up walking out after i paid for the reservation the night before, i did have them refund the money but it will take a few days for the transaction to clear. Maybe if they explain how to get to North Pole going 45mph without hitting the highway or maybe if the front desk was on the same page as the maintenance person or asked him instead of waiting till day of pickup and the maintenance person not releasing this, very disappointing. I went to Home Depot to get the One-Man Auger that they had in stock and not the tow behind and did not give the run around very helpful. I will not recommend Independent Rental to anyone.

I spent a summer living in what is now the College Inn, except it was called Noah's Rainbow Inn…read moreback then. The day I moved out, my next door neighbor was shot by his upstairs neighbor who was cleaning a loaded pistol (big one, too... like a .45 1911). I'm sure it's better now.

Jamie is patient, detailed. Jamie will really listen to you and make sure to know what you want…read morefrom these pictures :) I enjoyed my sessions there very much.

Cutter DJ'd and MC'd our wonderful wedding reception in Fairbanks on June 15, 2019. He made it an…read moreAMAZING and beautiful memory for us and all of our guests, catering to our every need and making sure the night was just how we wanted it! We had some unique requests with certain dances and activities, some of which were last minute, and he handled all of them perfectly. We even had a few last minute changes that he was able to deal with easily and make everything go as smooth as possible. He catered to all of our song requests and even joined us out on the dance floor for some difficult line dances. He was energetic, fun, professional, and kind all night, and even stayed way later than we thought the wedding would go. Furthermore, although we didn't need him to, he was ready and confident to be a bouncer and kick people out if there were any issues! He made announcements all night that nobody even had to remind him to say; things that my husband and I were too busy to even think of! His sound system was perfect and he had a plethora of songs ready to go on his playlist for last minute requests. Our special day would not have been as great without Dreamline Entertainment! We HIGHLY recommend his services for your next party!! Thank you Cutter, we love you!