This is a shout out for Barb, Reno and Rod! Barb always goes above and beyond for my parents who…read morehave a cabin in Pierz, and is so patient and diligent towards my dad. We had an air flow issue over memorial weekend and Reno and Rod came out to do a service check when we thought we wouldn't get it handled until later in the month. Saved the fun family weekend time! Reno and Rod were both extremely kind and fast working, and took the time to slowly explain things to both of my parents. The Mayo family thanks you!!!!

From the owner: Valley Pools & Spas is recognized by customers as a leader in the In-ground swimming pools, Swim…read morespas, and Hot tub industry, serving Minnesota with stores located in Burnsville, Andover, and Brainerd. We have been honored to receive many awards for integrity, customer satisfaction, and quality work: Including the BBB Integrity award, BBB Circle of Winners Award, MN Best Gold award for #1 Swimming Pool & Hot Tub Store every year since they started in 2021, Angie's List Superior Service Award, The Aqua Hall of Fame, Governor's Service Award, numerous Readers' Choice Awards for #1 pool and hot tub stores, and many other awards in our industry.

I was very impressed with the kid gloves Colby used to get my business. You hate to leave your name…read moreand number with a website or on a form requesting info because the calls and pestering never ceases. I am happy to say Colby did not pester me. I had some issues I was dealing with personally and wasn't able to think about getting a unit for 6 weeks, and the reason I chose Hot Springs was not price, it was that Colby understood I had more important things to deal with and just checked in with me from time to time. Once I was ready, I had a contact and a place I could go and get what I wanted.

From the owner: Hot tub store in Brainerd, MN selling quality brands such as Hot Springs Spas and Freeflow Spas…read more Highly rated certified hot tub dealer ready to make your backyard dreams come true!

Knowledgeable staff! Helped me to save money on my hottub chemicals. It is now a year later and…read moretheir recommendations are still working!!

We purchased a hot tub from Lesley back in September of 2023. She and her staff have been amazing…read moreat helping us getting it up and running and supporting us through our first season with it. I don't have enough great things to say about Lesley as great customer service has been harder to come by these days and she has been the whole package! Thank you!!! We will definitely recommend Valley Pools and Spas and Andover!!

I had previously wrote a not so good review but I will revise that to they have given us awesome…read moreservice for an issue we recently had. Over the top good and look forward to working with them on future purchases. Thank you!!

I'm not sure that they even deserve the one star that I gave them. You would have to search a long…read moretime to find a company that is as deceptive and rude as these guys. I had 2 of their workers come out to re-work a part of my pump line-up to get my pool opened. I was told I would receive a heads-up call prior to them coming and performing any work. I did not receive any notice, so I was not ready when they showed up. They arrived and failed to even let me know they were working. I discovered them in my backyard by chance. They had replaced 2 hoses and app. 7-8 PVC fittings. When I tried to talk with them about the work, neither of the 2 would answer ANY questions. I believe that I got a total of about 3 words total out of them....these guys were beyond rude. They left without providing any feedback or invoice for what they had done. A week later, I received a charge on my debit card for well over $300.00. At that point, I realized why they had required my card information prior to providing any service...they could charge me before we could discuss any part of the service....the fix was in. Repeated calls to request information or details regarding the service and charges were useless. They allegedly have nobody that can answer the phone or discuss the situation. Every extension on the phone menu was unavailable and continues to be so. I feel like I have been robbed. They need to be investigated.

They simply don't stand by their products. No refunds no exchanges and very condescending staff,…read moreincluding the manager. I won't buy from them again and neither should you. Their plants may look nice but they are not temperant to our zonal weather. ​

If you have services provided by Landsburg, don't hesitate to ask for prompt remedy if the plants…read morethey sold and planted fail. We were promised replacement of a tree, and were told "they want to make it right" when we could see the tree was not doing well, and their representative agreed. After two years now, we still have no replacement or refund for a tree that didn't look the best when it was planted.