I was very impressed with the kid gloves Colby used to get my business. You hate to leave your name…read moreand number with a website or on a form requesting info because the calls and pestering never ceases. I am happy to say Colby did not pester me. I had some issues I was dealing with personally and wasn't able to think about getting a unit for 6 weeks, and the reason I chose Hot Springs was not price, it was that Colby understood I had more important things to deal with and just checked in with me from time to time. Once I was ready, I had a contact and a place I could go and get what I wanted.

I just left this ACE and am livid. We are in the middle of an exterior paint project and ran out of…read morepaint. I called to make sure they have the exact paint I need and what time they close. The guy on the phone was not at all friendly and somewhat dismissive, but yes, they have it. We drive the 20 miles in a rush before they close. The same guy at the paint counter (older, acts like we are bothering him) say they don't have that particular paint. He didn't listen to me well enough on the phone!! Now everything else is closed and we are SOL. Maybe if someone calls, instead of acting like they are stupid, you listen to the details of what they actually need????

Needed a 3/8" PIPE tap. I'm 50 miles away, but I have a friend driving through Brainerd this…read moreafternoon on their way here. They agree to stop and pick up the tap. I text her what I needed, capitalizing the word PIPE so there's no mistake. When she shows the text to the kid working there, he asks a lot of questions about the length of pipe she wants. She calls me and puts the kid on the phone. I explain I need a 3/8-inch PIPE tap. He seems to understand, but when my friend got to my place, again FIFTY miles away, it was a standard 3/8-16 tap for a bolt, not a PIPE. Big difference! I suspect that this store hires kids to fill shoes at minimum wage, and they don't need to know anything about hardware, just have a nice smile. I'd return it, but I'm not about to drive a hundred miles round-trip for an eight-dollar tap. I'll order one from Amazon, and wait a couple of days. This place isn't worth the hassle and grief to deal with the incompetence. Even Home Depot does a better job. BTW, the new ACE Hardware in McGregor is ON THEIR GAME! Unlike this place, those guys KNOW the hardware business! Pop

Worst quality and customer service ever! I spent over $1000 on 2 recliners in which the fabric…read morepilled up with in days and the whole cushion to the recliners was gone within a month and then just the whole thing broke!!! We had them come out and put new mechanisms in them and then figured we would have to live with the fabric and cushion but THOUGHT at least they rock again! Nope made 1 worst then it was to begin with and the other one the same! Never would I buy from this store again! Also we purchased the extended warranty on them as well and still they have done nothing to try and correct the issues after the 1 time, they just threw their arms up and said hmm not sure why you are having these issues. Worst experience buying furniture would rather buy from a garage sale!

My wife and I already purchased a dining set from this store earlier this year, and next up was…read morefurnishing our family room. As soon as we walked in the door, Courtney greeted us right away and asked how she could help. We knew what line we were looking for and asked if she pieces were in the store. She said that they were and walked us right over to the pieces we were interested in. She gave us information on pricing and availability. We let her know we were going to do more looking around the store, as we were in the market for rugs and artwork. She said to let her know if we needed help with anything, and she still checked on us as we looked around. She also helped us in finding chairs with custom fabric that we were interested in. We had to go home and measure and figure out how things were going to fit. We came back to see Courtney a few days later and she set up our orders for delivery! Courtney was very kind, professional, and knowledgeable about all of the items we were interested in! We are looking forward to our new furniture and highly recommend you pay a visit and see Courtney!

Worked with them for years. Great technical support and service. definitely recommend.read more

We had a family reunion at the Timberlake Hotel and Event Center the first week of August, 2019. I…read morefound that this florist was very close to the hotel, and I wanted something special for the tables, so I paid them a visit. I met with Kathy, who could not have been nicer. I explained my budget and the day of the event found the most beautiful floral arrangements with 2 balloons on each of the tables. We also had some loose flowers and greens for the cake table and a beautiful rose corsage for my mother. Everyone loved the flowers and wanted to take them home. Thank you for doing such a nice job!

Great little place, very helpful staff. Help our local businesses. This is a very worthwhile stop…read moreat all times of the year. Advice or plants, great place to stop.