I called up yesterday morning at 8:00 a.m. as my garage door would not open due to one of the torsion springs being broken. The person taking my call quickly told me that they had three technicians in the field and they should be able to get to Lincoln from Decatur in the early afternoon and they would call before they arrive. I was excited because Springfield OHD couldn't get to me before the 31st of January, two weeks later unless I agreed to pay their overtime rate. Fortunately I called Midwest OHD. Josh called a little after 9:00 and left a voicemail saying he would be there in about 45 minutes. When he arrived he was polite, professional and quickly identified and corrected my problem. All I can say is my experience with Midwest OHD was amazing. Thanks so much for having great people in place from receiving my call to the expert repairman Josh. Thanks Terry read more

They have done good work in the past. Had an appointment today that the decided to cancel but could not make a phone call to tell me this. Wasted an afternoon waiting on them. When I called after the window they gave me they shared they didn't plan to come out because they did not have the part. Disappointed with all the forms of communication we have they couldn't find one... nor did they seem to care when I called. read more

Called to get estimate. The wood where the door attaches to the wood had split and door was inoperable. The 1st person said, "You'd be better off with a new door." After 2 days called them again. They'd lost the paperwork. After 2 more days 2nd person comes, took enough measurements to launch the space shuttle. After several more days I get another estimate of around 800 dollars. 3rd guy comes out, same thing. Finally went to Menards a got 2 pieces of wood. Fixed myself 10 dollars. Then I get a bill for 60 dollars. The rude and insulting rep. said it was a service call, not a "free estimate" as promised on their website and I should have asked for one. On all 3 occasions; no one did any work. I could go on and on.... Out of curiosity, I went to the Macon County Court Records and typed in "Midstate Overhead Doors" in the name search. The results were they were named as plaintiff or defendant in 117 cases in Macon County alone. Go here and type in Midstate Overhead Doors http://search.co.macon.il.us/templates/searchcaseinfo.htm Ask yourself, is this who I want to do business with? read more

I have used this company twice. Most recently, a garage door bracket broke, and I was afraid the door would fall. They were quick to respond, set up a time to arrive, and did an excellent job of fixing the door, insuring that it was beyond secure by making additional security adjustments. And they're just very nice people to work with. If you have garage door problems, this is the company to call first. read more

Josh came out to install new tension springs and noticed my opener was about to fail. He came back out 1st thing the next morning to instally new opener. He was fast, friendly, efficient, and knowledgeable. I highly recommend Josh and Midstate Overhead Doors read more

We had terrific service from Austin at Midstate Overhead Doors getting an estimate. The guys that installed our new door did a great job as well, no problems whatsoever. Checked back with us a couple of days after completion to make sure everything worked to our satisfaction. We'd use them again should we ever need them. Job well done! Paula B. read more

On a cold Friday December day my brother came by my parents house and discovered a broken spring on their garage door. I was there helping my parents as he made a call to Midstate who had been to my parents house before( they live nearby ) as my dad is disabled and the only way for him to get out of the house is through the garage. Well my brother called and was told a tech would be by in an hour, okay thats fine, so my brother ran an errand came back and they did not come like they told my brother. Finally my brother called them back and then he was told They had no techs, everyone had gone home, or they could come out and charge Double or it would be Monday. Frustrated my brother and I scrambled to find other people to call who would come out and fix it even it was temporary as my parents vehicles were in the garage, but they had no way of getting out. This is unacceptable and it was getting dark, but we managed to find someone who could come out even if it was later that day. I cannot believe the unacceptable service of Midstate and my parents live near this business and it was just downright rude of them to treat my brother so horribly on the phone. Do not trust Midstate especially calling on a friday afternoon they will say one thing and do another.... Horrible!!!! read more

Ordered a garage door OPENER through Lowe's and Handy found Midstate to install the door. First appointment, took time off from work to be there. No show. Second appointment, had parents here to let installer in. Installed door opener WHICH IS ALL THEY WERE HIRED TO DO! Installer took it upon himself to install 8 new rollers and brace bar ON GARAGE DOOR without explaining to myself, nor parents what he was doing, NOR THE COST. Mother signed for the installation of the door OPENER, not extra, which she wasn't even aware of. When I got home, bolts were on the garage floor, no idea where they go or came from. Received a call from them that I owed $40 for the rollers and brace bar, which I never asked for. They also sent the bill showing my mother's signature, which was for the installation of THE OPENER and threatening collections. Maybe I should go wash their windows and charge them for it, just because they need it. I will never go through Lowe's installation, nor EVER use Midstate Garage Doors again. If this is how a business makes their money, they should close. Very unethical. read more