This is absolutely one of the worst services I have had done on my car. I went in for a simple…read morevalve cover replacement and left with a MAJOR OIL LEAK. When through 7 quarts of oil in a day since the oil was going ALL OVER MY ENGINE!!! Went back to have that fixed and it was fixed temporary. They use sealant in a VALVE COVER which is NEVER supposed to happen. WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE!!!!!!! (Would rather give 0 stars but won't allow)

I have used Harvey's Chevrolet for service on my cars for a few years. Oil change, suspension work,…read moreinspection sticker, I have bought tires here and had them installed too. I have only had good experiences with their service department. Appointments are usually quick, not more than a week out, and the work has always been top notch. The complimentary ride service is a nice convenience, so I can be at home instead of waiting there.

These are some of the finest, and honest individuals I've ever had the please of dealing with…read more Their business has been open for at least 25 years. I have several old friends and family members who have been going there for all their automotive and tractor needs for a long time. They have an ASE certified mechanic onsite and will go out of their way to make sure you are taken care of in every aspect of the word. From Rollback services, mechanical repairs, or a newer vehicle or Four Wheel drive, these guys will take good care of you.

If I could give zero stars, I would. Unfortunately, my significant other is easily influenceable…read moreand was in desperate need for a truck. He was completely taken advantage of and LIED TO regarding water damage to the truck. Unfortunately I was working when my s/o was dealing with this trashy place, and he bought the truck for more than what it was worth as he was desperate and in a hurry. They are terrible negotiators and terrible business people. I'd buy a truck from a monkey before buying from this place again. A business that lies and manipulates an individual who is in a hard spot and genuinely doesn't know any better is a business that deserves to fail. I'm sure in continuing like this they will surely find their own demise, but if I can help even one person from getting stuck in a bad situation with money hungry people, the time to write a bad review would be worth it.

I drove my 2016 Jeep Cherokee from Northern Virginia to Radford yesterday, and when I hit…read moreHarrisonburg, it just started to feel really OFF. There was a terrible shutter to it, and it felt like it just couldn't get any power behind it. I couldn't fully explain what was going on, but I was TERRIFIED I was going to break down in Harrisonburg which is 2 hours from home and 2 hours from Radford. Luckily I made it to Radford, almost 6 months pregnant, with 2 kids and a dog, devastated that my Jeep was falling apart. I had it towed to Shelor because they're a certified Jeep dealership, and they told me the soonest they'd be able to look at it would be Thursday. I realized it was last-minute, and I was devastated to be stranded without a car, but I understood. However, today Bobby Coleman made sure they made time in between regular appointments to look it. I was still bracing myself for him to appraise it as needing specific parts and several days. I knew it was under warranty, and Bobby was incredibly kind and helpful. What completely blew me out of the water was that not only was he able to find the problem today (something had happened with my cylinder coil pack), he also happened to have the parts in the shop, so he was able to repair it--TODAY! My happiness doesn't end there. It was Shelor, and Bobby, who helped me through the process of contacting Chrysler to get it towed--for free because of my warranty! I went from being devastated and frustrated--I felt isolated without my car--to be on my way within 24 hours. Customer service like that is almost nonexistent anymore. I cannot stress enough how much I was anticipating the worst, and how quickly Bobby Coleman and Shelor made things SO much better. I am unashamed to say the dealership we purchased the Jeep from--Koons Tyson's Corner--has been an absolute NIGHTMARE to work with from the start. Dealing with Shelor has made me sad that I didn't purchase the Jeep from them! They were so incredible, and we are so grateful!

Had appointment at 2:30. Didn't hear from Nathan. So I called 4 different times. Left VM and…read morecustomer service emailed him he never called me. I finally called again and talk to Nathan he stated haven't got the parts in. And haven't started on the car. I also spoke to Charlie which didn't want to hear nothing I had to say. Charlie was wanting just get off the phone and wanted nothing to do with fixing car. They both explained that if THEY cracked or broke the dashboard then I would have to pay for it. So they don't back up the work they do. Finally talked to Patsie and she explained would not be able to have car done till Monday. Had the appointment Tuesday at 2:30. Patsie stated late on the parts and they checked both in and reality only got 1 part. Very disappointed that Shelor does not back there work. There main concern was if I did business with them and where I got the car. I could not trust someone that does not back their work and only concerned about making more money and not taking care of customer.

Bad experience with the vehicle i had purchased at shelor subaru. I called to complain to sales…read moremanager Neal again, took it to service, still issues battery, oil burning etc. . I called again to complain and do complaint review. J.D. at chevrolet callled me and got involved. He was extremely understanding, caring,helpful with my situation, worked out the financial part and got me out of this vehicle into a reliable newer vehicle. I am so thankful J.D. and Chris for helping me get a vehicle and appreciate everything they did for me.

Last year I took my car to a Priority Chevrolet dealership in Chesapeake, VA for a recall service,…read moreairbag. Light was off when I drop the car and everything was running good. I left the dealership and a week later the airbag light came on and "somehow" the seat belt was broken. I was 450 miles away from Chesapeake so I wasn't able to take it back for them to fix what they did wrong, it the. I took my car to a shop where they found out that the seat belt cable got cut, sharply cut, like it was done in porpoise, they think it was done with a bolt cutter. So basically i was afraid of any dealership work ever since but then I went to these other guys in Christiansburg to fix the airbag light, ABS light and actuators "tic tic" annoying sound (I called "my helicopter"). They did a professional job from the beginning. I dropped my car that morning and they called me a couple of times to give me estimates, explained step by step on what they was doing and the car was ready that same afternoon. The price was fair since I was expecting to pay way more and the service was very professional. Good job guys!

Stay away from Dragon . I brought in a certified used Honda and he was unpleasant and difficult…read more Dragon insisted oil changes are never included for certified used Honda's. After dealing with numerous Honda customer service issues my cars will never return to the dealership.

The incompetence I was forced to suffer while accompanying my 8 month pregnant girlfriend to…read morepurchase a Honda Pilot is indescribable yet I shall try.... A new level of incompetence must be defined to truly define the lack of service and care we were treated with. Sub incompetence or negative incompetence does little towards beginning to describe the feelings of rage I suffered after having been held captive for four plus hours. Our feelings of isolation throughout the process align with those of a mad man left alone in a padded room. We arrived with our own financing and checks to purchase the car. Even so my girlfriend was forced to run her credit. Finally by some, miracle we were allowed to leave with a car we had already been approved for. Throughout the process I felt worse than a second class citizen. As if we were trash and that our $60,000 we were paying did not matter in the slightest. My only hope is that the next meteor that strikes earth lands directly on this car dealership so I can rest in peace knowing that no other human will have to be treated with the lack of care and neglect that my girlfriend and I were treated with.

They were very nice. My air conditioner was not working. So upon checking it there were some…read moremissing parts. I feel it was probably from the Nissan dealership in Mt Airy their service department tried to get me to change the brake fluid while it was still new. So this Nissan service department has ordered me a new one and will fix it for me Friday. To be cont., AC still running good. :)

I wish I could remember the name of the sales woman that helped me on 6/3. I was given a lower…read morenumber on my trade in than I wanted and I told her that Duncan had just offered me more but I was more interested in this Nissan I was looking at, she looked at me and said "why don't you go and sell your vehicle to them and come back for our truck that you want? Sometimes they want cars that we don't". They offered me 24k for my car, Duncan offered 27, and KBB says 29-31. You don't have to take my car, just keep your attitude to yourself. If you don't like your job, fine a new one. I wish I had a better time there, but she honestly ruined my experience with her personality and her attitude.

Car Shopping Trip This dealership temporarily moved to another location. The website and the…read moreperson I made an appointment with failed to mention this fact. We only saw one sign that I guess was supposed to direct us to the temp location, but said sign got us to the wrong building (Chevrolet). The Subaru guy who made the appointment apparently had zero intention of helping us and passed us off to a Chevrolet salesman who subsequently, guided us to a Subaru salesman. Yea for him. However, the icing on the cake - the Outback of interest had scuff marks and what appeared to be a white stress mark in the black trim between the driver and passenger doors. And, on the inside, one of the corners of the sunroof was abnormal. The other new Outback of the same color was in repair due to "delivery" damage. I wished I had took a pic of the stress mark. If you go there, may the force be with you.

I highly recommend Motor Mile for Subaru.. I have been there for my wife and her BRZ and everything…read morewent well. I also have been there for my Subaru . My wife was pleased and I was pleased also if my wife is happy then I am happy.with the experience and I will always come back for my future for everything that we will need to do for our Subarus