This is absolutely one of the worst services I have had done on my car. I went in for a simple…read morevalve cover replacement and left with a MAJOR OIL LEAK. When through 7 quarts of oil in a day since the oil was going ALL OVER MY ENGINE!!! Went back to have that fixed and it was fixed temporary. They use sealant in a VALVE COVER which is NEVER supposed to happen. WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE!!!!!!! (Would rather give 0 stars but won't allow)

I have used Harvey's Chevrolet for service on my cars for a few years. Oil change, suspension work,…read moreinspection sticker, I have bought tires here and had them installed too. I have only had good experiences with their service department. Appointments are usually quick, not more than a week out, and the work has always been top notch. The complimentary ride service is a nice convenience, so I can be at home instead of waiting there.

These are some of the finest, and honest individuals I've ever had the please of dealing with…read more Their business has been open for at least 25 years. I have several old friends and family members who have been going there for all their automotive and tractor needs for a long time. They have an ASE certified mechanic onsite and will go out of their way to make sure you are taken care of in every aspect of the word. From Rollback services, mechanical repairs, or a newer vehicle or Four Wheel drive, these guys will take good care of you.

If I could give zero stars, I would. Unfortunately, my significant other is easily influenceable…read moreand was in desperate need for a truck. He was completely taken advantage of and LIED TO regarding water damage to the truck. Unfortunately I was working when my s/o was dealing with this trashy place, and he bought the truck for more than what it was worth as he was desperate and in a hurry. They are terrible negotiators and terrible business people. I'd buy a truck from a monkey before buying from this place again. A business that lies and manipulates an individual who is in a hard spot and genuinely doesn't know any better is a business that deserves to fail. I'm sure in continuing like this they will surely find their own demise, but if I can help even one person from getting stuck in a bad situation with money hungry people, the time to write a bad review would be worth it.

I came down this Saturday and looked at a Subaru Crosstrek Wilderness, and I told them what I could…read moreafford, and I came back on Monday and picked it up. Jay was very processional got the car I wanted and at the payment I said I could make. This is our 3rd Crosstrek and probably our last old age LOL but I will always buy from Shelor, as never had any problem at the Subaru Dealership.

Complete rip off business. The trade in value on my 2 year old $58,000 car with 19,000 miles has a…read moretrade-in KBB value of 34,361 to 37,707 for very good condition. I felt like it was in excellent condition, but I printed both off excellent and very good in case. They offered me $25,000 - talk about a slap in my face! A place just down the street offered me $33,000 without me having to even haggle with them - they won the bid on my car.

These folks are always responsive and get us in fairly quickly. It's nice to know someone has your…read moreback at Shelor.

Bad experience with the vehicle i had purchased at shelor subaru. I called to complain to sales…read moremanager Neal again, took it to service, still issues battery, oil burning etc. . I called again to complain and do complaint review. J.D. at chevrolet callled me and got involved. He was extremely understanding, caring,helpful with my situation, worked out the financial part and got me out of this vehicle into a reliable newer vehicle. I am so thankful J.D. and Chris for helping me get a vehicle and appreciate everything they did for me.

Frauds that want to give off good customer service vibes but they are praying for your downfall.read more

Stay away from Dragon . I brought in a certified used Honda and he was unpleasant and difficult…read more Dragon insisted oil changes are never included for certified used Honda's. After dealing with numerous Honda customer service issues my cars will never return to the dealership.

They were very nice. My air conditioner was not working. So upon checking it there were some…read moremissing parts. I feel it was probably from the Nissan dealership in Mt Airy their service department tried to get me to change the brake fluid while it was still new. So this Nissan service department has ordered me a new one and will fix it for me Friday. To be cont., AC still running good. :)

I wish I could remember the name of the sales woman that helped me on 6/3. I was given a lower…read morenumber on my trade in than I wanted and I told her that Duncan had just offered me more but I was more interested in this Nissan I was looking at, she looked at me and said "why don't you go and sell your vehicle to them and come back for our truck that you want? Sometimes they want cars that we don't". They offered me 24k for my car, Duncan offered 27, and KBB says 29-31. You don't have to take my car, just keep your attitude to yourself. If you don't like your job, fine a new one. I wish I had a better time there, but she honestly ruined my experience with her personality and her attitude.

They have a nice waiting room with a variety of drinks for everyone from coffee to gourmet hot…read moredrinks plus bottled water and a variety of juices. In the back is a playroom for kids - great idea! It keeps the noise down for the adults waiting. I noticed several chairs were outfitted with a swing table with electrical outlets nearby. Great for people wanting to use their laptop while waiting. Waiting time was about one hour. They checked tires, fluids, changed the oil, and the oil filter. Did a lube job too. Great place to get your car serviced!!

We stopped by Shelor Subaru originally just to look, but ended up deciding we wanted to purchase a…read morevehicle. We didn't have our trade-in with us, but we were still able to work out the deal. From the beginning, we were very upfront with our salesman about having a tight timeline. We needed to leave the dealership no later than 5:30. We were assured that this would not be an issue. Based on that assurance, we drove 50 minutes home to get what we needed and then another 50 minutes back to the dealership, arriving around 3:45. Once we returned, we were told they wouldn't be able to get us into finance that day and asked us to leave a deposit and come back another day the following week. What makes this situation especially frustrating is that our credit had already been run and approved. From our perspective, the deal was moving forward exactly as we had been led to expect. After being assured that our timeline would not be a problem, we made a nearly two-hour round trip to retrieve our trade-in and return to the dealership. Only after doing so were we told that we would not be able to complete the finance process that day. If there had been any doubt about the ability to finalize the sale, that should have been communicated before we made the additional trip. Needless to say, we did not purchase the vehicle. What makes this especially disappointing is that I have purchased 6+ vehicles from Shelor over the years. After this experience and the way I was treated, I will not be returning. I understand that things can happen and schedules can change, but you shouldn't make commitments to a customer and then back out of them after the customer has made significant effort based on what they were told. Respecting a customer's time means taking their stated timeline seriously, communicating honestly about what can realistically be accomplished, and avoiding unnecessary trips or delays. Our time was not respected, and we were left feeling that our efforts and schedule were not valued. This experience was very disappointing, especially from a dealership I had done business with many times before.