Shipped the wrong product and then stopped responding to messages. Poor customer service bordering…read moreon a scam.

Always great service when I have needed it on my Honda Pioneer. They have even done same day…read moreservice which is convenient since I live 35 miles away.

I tried to buy a bike here but the Sales Manager Zack would not help at all. The Sales people are…read moreawesome and tried to get a deal done but Zack was unhelpful and I was told from the Sales person that he usually isn't. I went back a few days later to buy a jacket and I was told I should get a 10% discount because of a group I belong to. Zack again interfered and said they no longer offer discounts for MSF and I had to pay full price. This location would be much better off without this guy... I bought my bike in Lynchburg and they were great to deal with!!!

Overall, a solid Harley dealer. That said, if things like "tire grip, contact patch, and lean…read moreangle" mean anything to you, go elsewhere for tires. Despite my instructions to not warehouse order any tires manufactured more than 1 year ago, I paid top dollar and received (installed) front and rear tires with old manufactured dates. The front was slightly over a year which is a miss, but survivable; the rear tire was 4.5 years old from the mfg. date! At that age, oxidation is already a potential grip issue. Despite multiple inquires and some options from me, they basically told me "too bad". So if you ride hard, on winding roads, well, good luck with tires from RVHD.

I have been a customer for the past 5 years and I have to say that this dealership continually sets…read morethe bar for excellence in every department. Every time I call, I am treated like my needs are a top priority for them and am always treated with professional curtesy. There sales department is why I've purchased two bikes, their service department with their factory trained master mechanics are some of the most knowledgeable mechanics I have seen. The work that they have done on all my bikes has been excellent and I have never had to go back on a repair for any reason. Their parts department has always been there when I have needed something. They have helped me out of several jams by making it happen. If you're considering anything motorcycle related, I would like to highly recommend Frontline Eurosports be your first stop...!

Sent my Ducati in for a simple shifter fix, it come back a month later with a visible coolant leak…read moreon exterior and having compression problems they said they could fix for 5k. Funny thing was it NEVER had a problem with either for years before it was sent there. All this while trash talking my 848 saying I should buy a new bike and not waste my time on the old one. Do yourself a favor and just take ya Ducati to Charlotte and let some real Ducati mechanics handle it.

Brought our brand new travel trailer in for warrenty awning work and an inspection sticker…read more Needless to say, after a couple weeks we called YOU and were told our camper was ready for pickup. My husband asked TWICE if the inspection was done and was told it was ready. A couple days later we show up to pick up the camper and not only was the inspection NOT done, the awning repair was sloppy at best. Was told by the manager if we left it till Monday it would get taken care of, and he was nice and apologetic, but my husband is a busy man and we didn't have faith it would be taken care of. Stopped by Camping World on the way out and they not only repaired the awning but they inspected the trailer all in an hour and a half with no appointment. Very disappointing first and last experience.

I purchase a 2014 JAYCO FLIGHT 264BH Swift Travel Trailer on July 30th, 2014 and I also purchased…read morethe 7 year "soup-to-nuts" warranty. I'm a newbie regarding the usage of a travel trailer but just the thought of the freedom I can enjoy makes me sure I made the right decision. This unit, in my opinion, is more the entry-level position regarding pricing and features. The Pro and Con of my model are: PRO * 2-year warranty from JAYCO. * Plenty of standard features * Dale "Marty" Martin. His no-pressure style and his ability to explain the operations of a travel trailer demonstrate his commitment to excellence CON * There are no checklists such as: getting ready to leave, setting-up, preparing to winterize, etc. * The two 20# propane could be replaced with two 30# tanks. ADDITIONAL ITEMS These items should be listed as "Must have" for first timers. (These can't be list under the "CONs" category because if you are upgrading to a new unit you may already have several of these items): 1. Water pressure regulator 2. 90oor a 45oelbow to attached to the WPR 3. In-line water filter system 4. 25' or 50' flexible hose for potable water 5. 10' or 15' or 20' black water discharge tubing 6. Toilet bowl cleaner, freshener in liquid or gel-packs 7. Winterizing fluids 8. Weight distribution hitch system 9. Sway control bar 10. Wheel chocks 11. Wheel leveler (one per axle) 12. Propane tanks protector SERVICE I deliberately saved this category until last. The after sale, to me, is the most important but sadly is the most lacking. There is a probability of a 1:1,000,000 where I can what I need from my expectations of a rapid response time, professionalism and patience when I'm am trying to explain what is wrong. I was inspecting the travel trailer as I did every day for the first week but this particular day it was raining hard. I had found a leak and from an unknown source. I took pictures to document the leak. I was hoping to "avoid further damage" as per my warranty instructions. Then I shot an email describing my findings to Berglund Outdoors. My wife had sent a more intense email citing quality issues. I promptly received a call from the Service Manager and he stated what we should do to evaluate the leak. I stated that he should come to my house to caulk the leak. The Service Manager said he would try to get the authorization. In about 5 minutes, the Sales Manager (Phil) call and he said any repairs would have to take place in his shop. So I took the position that it was, after all, a caulking job and didn't he know that we had not made the first payment and we would nullify the sales contact or I should go to JAYCO and demand satisfaction from them? Maybe I should take it to another a dealer? And what about the floors in the leaky storage compartment? After all it was outdoors for at least year? Phil listened carefully when I went through the tirade and he just said "Why don't (Berglund Outdoors) evaluate the extant of the leak and we can get in touch with JAYCO if the leaks requires it". I said I would think about it and I would get back to Phil. Marty who was unavailable for my call contacted my wife early the next day. Berglund Outdoors had a solution to our problem. That day they towed the travel trailer, put it in the shop where they could do the warranty work, fail in the attempts to duplicate the leak but on my documentation replaced the seal (caulking was not the answer) and towed it back to my home. For the next couple of rainstorms there wasn't a drop of water found anywhere. The issue was resolved! I had rapid response time. By escalating my concerns, not taking my tantrum personally and finally coming up with a solution agreeable to all of us, demonstrated a professionalism rarely seen these days. Finally the patience everyone showed me means they are one in a million in the commitment of quality service. Thanks everyone at Berglund Outdoors!