Something is really off around their billing. The doctors here are nice and the care received is…read moregreat but trust me it's not worth the risk. The first time I visited I wasn't sent a bill I received a text saying I needed to pay immediately or my account would be sent to collections. I paid it in full. I went a second time about 6 weeks ago. I made sure they had my updated billing contact info and my new address. I did not receive a bill from them yet. I received a bill for my lab work three weeks ago and it's been paid but my bill for my visit has yet to arrive. I called the number listed on their website for billing and got placed on hold for ten minutes then sent to a voicemail. Something is off around their billing and I'm worried for when I get my bill if I get it. Don't go here it's not worth the risk of having a medical bill go to collections without notice.

Update on billing and payment processing for this place. NOT GOOD…read more I submitted my bill to my Flexible Spending Account for them to send payment. I completed the address and account number. Payment was sent. I kept getting notices that I had an outstanding balance, so I actually called. They told me it probably hadn't been posted yet and not to worry about it. Then I got ANOTHER notice saying FINAL NOTICE. I contacted my Flexible Spending company and asked for payment verification. They gave me a date and sent me a copy of the front and back of the check. I forwarded this to Physicians Immediate Care and got back a short response. Something along the lines of "we don't do business with the bank that deposited this check and you still owe us money." WTF! So I paid the correct amount, I sent it to the correct address with my name and account number on it, but I am still responsible for paying (again)! I contacted them again and repeated that I did everything possible to pay this and it's not my fault it didn't get to the correct place. I addressed it correctly. They refused to deal with it and told me it was up to me to get my money back from my FSA and they take no responsibility for the payment not going to the right spot. Very shady. So pay with a credit card or better yet, just avoid this place.

Got my blood draw was first thing in the morning. Went well…read more Impressed with the staff. Staff knowledgeable

Very professional group and they listen. They have always helped us in all the issues we hadread more

slowest service EVER, i've been here twice now for pre employment testing and physical. i've had to…read morewait over an hour just to do my drug test and sent back to the waiting room to wait another hour for a room to be open for a physical. i've NEVER had to wait this long at any other medical center

Absolutely slow service. Plan to wait for multiple hours even with a near empty waiting room.read more

"Didn't know this urgent care was here. Great people. The doctor I seen was Sheena Eettickal. What…read morea great lady ! I will be going here when needed in the future"

From the owner: " Suburban Medical Group - Immediate Care and Primary Care. Welcome to Suburban Medical Group, your…read moretrusted healthcare partner in Carol Stream. Immediate Care Services We offer immediate care services with extended hours to accommodate your unexpected medical needs. Primary Care Excellence, Your health is our priority. Our board-certified primary care physicians are dedicated to building lasting relationships with our patients. From preventive care and routine check-ups to managing chronic conditions Why Choose Suburban Medical Group? Experienced and Caring Healthcare Team Convenient Immediate Care Hours Personalized Primary Care Services State-of-the-Art Medical Facilities Commitment to Your Well-being"

I needed to get in right away since hubby and I share a car; and we have a child needing to be…read moredropped off at school at 8:45am. I arrived 20 minutes before 8am, when doctors start seeing people. The woman at the check in desk (Debra) was very kind and helpful. She took care of everything, told me I was second & directed me where to go. No one was called in until 8:10am. The woman they called in first came after me and the other woman. Then, 3 more people went in (1 being the woman ahead of me & 2 individuals that arrived afterwards). I checked in with the front desk to see why I hadn't been called. Debra inquired. They called me next. The male nurse took my vitals and was friendly. After he left though, I wanted in the room to see a doctor for another 15 minutes. Checked with the desk; they said someone would be in soon and that there was someone with an emergency they had to attend to first. Doctor saw me for 5 maybe 10 mins max. She was nice. I just really hate how long the entire process took and was charge $50 for all that waiting and such short time seeing the provider. Considering I arrived early and was the second in line, this shouldn't taken as long as it did. I get that medical offices are understaffed; however, the fact that people were called in before me who arrived afterwards, that's unfair. Walk ins should be seen according to the order in which they arrived. I'd give this a one star review if it wasn't for the friendliness of the staff.

this review is for the good experience i always have when chris does my blood draw. he's…read morepersonable, kind, and excellent with his ability to somehow not make it painful!

This Midwest Express (ME) location did not bill my insurance for a visit, then charged my credit…read morecard without contacting me regarding the situation. ME says my insurance denied the claim, but my insurance confirmed that ME did not submit the claim. I contacted ME in April and then in June, but no one from ME, including the patient "advocate" I emailed, has updated me about the 'escalation' the rep initiated 6/17/25. Tried messaging via social media and got no response as well. This lack of customer service is unfortunate because I received consistent and efficient service at their Northbrook location.

Outstanding medical care, bedside manner, and overall Professional Medical care!…read more The initial receptionist's greeting was warm and helpful in answering my questions. My daughter was so ill that she could hardly stand on her own. We were seen right away, and Lisa, the nurse, conducted the intake procedure of collecting vitals & health history. She was thorough & warm and kind to my daughter, who had a 103 temperature. Lisa brought my daughter ice chips & a cool pack. Dr. Colt saw my daughter next & his exam was thorough and his medical advice was sound. We agreed to have a rapid blood test to check for mono along with a strep test, both administered by Lisa, came back Negative, but we were not entirely convinced, so we agreed to a CBC lab (blood test) which Lisa delicately administered. Dr. Colt completed my daughte's exam and thoroughly answered any questions. He is a charming, brilliant, young and talented doctor who is genuinely invested in caring for his patients! Nurse Lisa is kind, compassionate and skilled in multifaceted medical care! I have not seen Professional Medical care like this in decades! Huge props & gratitude for an outstanding urgent care experience!

Your doctors are wonderful. Your billing department is horrendous. They have wasted literally…read morehours of my time in follow up calls (15+) on one issue... with the worst customer service I have ever encountered. The communication is horrible. The record keeping is erroneous. The explanations are nonsensical, or non existant. There is zero follow through, and I get to start over every time I call back. Duly please, get rid of this contractor and replace them with someone competant. Your patients deserve better.

I have been here before for routine things but this visit was to the orthopedic department…read more Everything went exceptionally well from reception to promptly being called in. I highly recommend Dr Ryan Robin for his excellent listening skills and ability to explain everything step by step and answer all my questions. He put my mind at ease with the pain management process of ultrasound guided injection and it was practically painless.

This review is only about the billing and insurance department…read more For the eye doctors who take care of me and save me from eye emergency a few years ago, I will give them 5 stars. It took almost 4 months, a bunch of phone calls , E-mails, finally after the local blue cross insurance company call duly and informed them they need to re submit insurance claims. Finally , they submit correct insurance claim...And the insurance claim went through. I start to wonder.. Will this issue happen again next time I have my annual eye check up?

Great doctors and staff. All equipment is state of the art. Fast results explained thoroughly.read more

The doctors and nurses at this location are amazing and get 5 stars…read more Dr Tessie Matthew's and Dr Asfar Ali were genial, cared, and were helpful.

The ladies here are super nice…read more Justine who does the actual test. Is very comforting. As she is prepping you she keeps your mind busy by talking of light subjects. She explains the procedure very well. She lets you know that there are intervals where you can talk to her and move around. I had to scratch my nose, so she guided my hand to my nose. The actual bedding seemed like foam, comfy. She put a wedge under my legs to help the lower back. My MRI was for my neck and the device wasn't intimidating. What I laid my neck on was sorta like a U shaped pillow. Then like a grill, sorta like a football player wears was open, is put on your face, not confining at all. Added plus I got to listen to Yanni's music. I texted my doctor, if I ever need a MRI again, I definitely want to go there. Update: As comforting as they were the MRI my orthopedic doctor said the CD wasn't done well. This really upsets me, because he said if therapy doesn't help I'll need to go to a different place to get another MRI. it upsets me because I'm claustrophobic I needed to be sedated for the Bloomingdale MRI and now I have to go through this again.

I don't know why people don't review the MUCH HIGHER COSTS things like hospitals, lawyers, etc on…read moreyelp! It could be VERY helpful to people vs what restaurant is nice to eat at lol. The person that MRIed me was great. Very good at what they do, caring, and engages in conversation. Let's face it it can be awkward taking a test and meeting some random people, but the people at ANY job who at least attempt to talk to you are above and beyond the average worker just going through the motions. At least the person I had was that way, which was great. As in the end we all do our little ways to help, but they really do add up and help others so because of great service 5 stars.