I appreciate the doctor & staff at this this clinic. My family & I have visited this clinic a few…read moretimes while not feeling the best & I have had really good care here. The doctor & staff listened & addressed our concerns accordingly. I would recommend this clinic as I recognize the same stag through the years.

Staff was super friendly and helpful. Needed a last minute appt for my son's school physical. Was…read moreable to get in at the time and date I needed and was in and out in 30 minutes. The cost was half of what CVS charges and my regular doctor's office!

Got my blood draw was first thing in the morning. Went well…read more Impressed with the staff. Staff knowledgeable

Very professional group and they listen. They have always helped us in all the issues we hadread more

Something is really off around their billing. The doctors here are nice and the care received is…read moregreat but trust me it's not worth the risk. The first time I visited I wasn't sent a bill I received a text saying I needed to pay immediately or my account would be sent to collections. I paid it in full. I went a second time about 6 weeks ago. I made sure they had my updated billing contact info and my new address. I did not receive a bill from them yet. I received a bill for my lab work three weeks ago and it's been paid but my bill for my visit has yet to arrive. I called the number listed on their website for billing and got placed on hold for ten minutes then sent to a voicemail. Something is off around their billing and I'm worried for when I get my bill if I get it. Don't go here it's not worth the risk of having a medical bill go to collections without notice.

Update on billing and payment processing for this place. NOT GOOD…read more I submitted my bill to my Flexible Spending Account for them to send payment. I completed the address and account number. Payment was sent. I kept getting notices that I had an outstanding balance, so I actually called. They told me it probably hadn't been posted yet and not to worry about it. Then I got ANOTHER notice saying FINAL NOTICE. I contacted my Flexible Spending company and asked for payment verification. They gave me a date and sent me a copy of the front and back of the check. I forwarded this to Physicians Immediate Care and got back a short response. Something along the lines of "we don't do business with the bank that deposited this check and you still owe us money." WTF! So I paid the correct amount, I sent it to the correct address with my name and account number on it, but I am still responsible for paying (again)! I contacted them again and repeated that I did everything possible to pay this and it's not my fault it didn't get to the correct place. I addressed it correctly. They refused to deal with it and told me it was up to me to get my money back from my FSA and they take no responsibility for the payment not going to the right spot. Very shady. So pay with a credit card or better yet, just avoid this place.

Thanks VNA and Ms. Sigrid Hugh for excellent care you always provide me, I am real grateful and…read morealways looking forward to seeing you. Thanks again.

I should have paid attention to the reviews but I was feeling desperate to get a covid test as I…read morehad not been feeling well and in order to get a Thyroid Ultrasound that my Dr ordered I could not go to a green zone testing facility since I had a low grade fever and headache unless I had a negative covid test result. (Wondering why my Primary didn't just do the covid test? They only do an antibody screen which would do me no good if I had an active infection.) Back to my review...I'm super frustrated so I'll do my best to leave my emotions out of it. 1. Ease of setting up an appt. This part was great and the person who scheduled me was kind and efficient. 2. My actual appt was fine, not the best,, but I liked the way they only let one person into the clinic at a time and the safety measures they had in place seemed really good. I did tell the staff that I needed to get the results to my employer as soon as they were available and I was told they could email them the results. They said they would call me with the results and then email a form to my employer. 3. My test was done Wednesday afternoon and I got the phone call on Monday mid-morning. Negative thanks goodness! I asked if I could get the results emailed to me and they said no. I asked if they could take a photo of the test results and text it to me and they said no. I asked them to email my employer and they said no that was not an option. I told them I was told that it would be done when I made my appt and again when I was in the facility getting my test. They said no because of HIPAA. The only way to get my results was via mail. Frustrated I just ended the call. Upon talking with HR at my company they said I could not return to work until I had an actual copy of the results to show them. An email or photo of the lab work would have worked for my company. I called the main office of VNA to see if there was any way I could get the results and they said I would have to set up a video appt to see a Doctor to get the results emailed to me and a form sent to my employer that I could return to work. So in order to get my results I would need to set up a paid appt to get them. This is after already paying 150 dollars to have the test done. They said the test itself is free but everything else was 150 dollars. But then I couldn't even get a hardcopy or an email of the official test results without paying for another appointment? That is WRONG in my humble opinion. I asked about the virtual portal for patients, their version of mychart for those that are familiar. They said I would have had to set that up when I was in the office. That was never offered to me when I was there. I asked them why I could not do it now and they said because I had to fill out a form in the office. I said they originally sent me e-documents to sign prior to my appt so why could they not do that now? She said no because of HIPAA. This is just unnecessary BS to deal with when not feeling well and trying to get back to work! My advice...skip this place if at all possible.

I needed to get in right away since hubby and I share a car; and we have a child needing to be…read moredropped off at school at 8:45am. I arrived 20 minutes before 8am, when doctors start seeing people. The woman at the check in desk (Debra) was very kind and helpful. She took care of everything, told me I was second & directed me where to go. No one was called in until 8:10am. The woman they called in first came after me and the other woman. Then, 3 more people went in (1 being the woman ahead of me & 2 individuals that arrived afterwards). I checked in with the front desk to see why I hadn't been called. Debra inquired. They called me next. The male nurse took my vitals and was friendly. After he left though, I wanted in the room to see a doctor for another 15 minutes. Checked with the desk; they said someone would be in soon and that there was someone with an emergency they had to attend to first. Doctor saw me for 5 maybe 10 mins max. She was nice. I just really hate how long the entire process took and was charge $50 for all that waiting and such short time seeing the provider. Considering I arrived early and was the second in line, this shouldn't taken as long as it did. I get that medical offices are understaffed; however, the fact that people were called in before me who arrived afterwards, that's unfair. Walk ins should be seen according to the order in which they arrived. I'd give this a one star review if it wasn't for the friendliness of the staff.

this review is for the good experience i always have when chris does my blood draw. he's…read morepersonable, kind, and excellent with his ability to somehow not make it painful!

This is a very good place to come if you want to avoid the ER long waiting hours to be seen if your…read moreillness in NOT a death threaten illness. I wish Chicago will build this clinics they are so convenient and practical. The staff is very welcoming. The staff goes beyond their means to make you comfortable. You can come here to get lab work too. I came here because I did not want to wait a long time at the ER. I was so happy to be there the nurse was so nice and so was the nurse aid. The doctors came in to the room saw me as prescribed medicine and I was there in and out. I also like the fact that they call you the next day after being with the doctor to see if you are doing well. If you need medication you can get your medication right there in the spot with a machine that dispenses your prescription and voila you go home feeling better. Yay

I'm pretty sure this is the place where I went for my Dr's appointment. I couldn't find the exact…read moreone when I was checking in so this is good enough. Place is awesome I'd say. It's my first doctors check up in about a year and a half so was pretty nervous since I was switching primary doctors. The front desk lady though was really nice and helpful with all the papers I had to fill out. Only waited about 30 minutes or so before the nurse got me and it was pretty quick after that. Told my doc my problems, got my meds, and I was out of there. Like ripping off a bandaid pretty much. They were doing construction in the building so it was a little loud but I mean that isn't really their fault. Tv in the waiting room always makes everything faster.

Maria is the BEST! 3 year mystery solved by her in one visit! Whole experience was great!read more

This Midwest Express (ME) location did not bill my insurance for a visit, then charged my credit…read morecard without contacting me regarding the situation. ME says my insurance denied the claim, but my insurance confirmed that ME did not submit the claim. I contacted ME in April and then in June, but no one from ME, including the patient "advocate" I emailed, has updated me about the 'escalation' the rep initiated 6/17/25. Tried messaging via social media and got no response as well. This lack of customer service is unfortunate because I received consistent and efficient service at their Northbrook location.

Your doctors are wonderful. Your billing department is horrendous. They have wasted literally…read morehours of my time in follow up calls (15+) on one issue... with the worst customer service I have ever encountered. The communication is horrible. The record keeping is erroneous. The explanations are nonsensical, or non existant. There is zero follow through, and I get to start over every time I call back. Duly please, get rid of this contractor and replace them with someone competant. Your patients deserve better.

I have been here before for routine things but this visit was to the orthopedic department…read more Everything went exceptionally well from reception to promptly being called in. I highly recommend Dr Ryan Robin for his excellent listening skills and ability to explain everything step by step and answer all my questions. He put my mind at ease with the pain management process of ultrasound guided injection and it was practically painless.

Had a great experience at this urgent care. Making an appointment was easy online. Checkin process…read morewas straightforward and the gentleman at the front desk was helpful and friendly. The nurse Beth was super sweet! And finally the PA Miranda was fantastic! Super kind, curious, helpful, and explained everything beautifully. I was seen immediately at my appointment time (I think it may have actually been a few minutes early even). I felt like they genuinely listened to my concerns and provided all necessary examinations/tests based on my condition. Truly felt well cared for.

Came in at 7:05pm with my 10 month old baby who I suspected had pink eye. I quickly learned this…read morewas an "appointment only" immediate care. The doctor "Dr. Horne (?) did not have a 7:15 or 7:30 so the front desk coordinator went to ask if she would see me and the baby. She returned to tell me that I QUOTE "has paperwork from the day she would like to catch up on". Appalling. We sped 4 miles away to St Charles to WellNow who was open until 8. They were amazing and I could not reccomend them more and Dr. Lola. The reviews for this place are all true - don't go here.

What a wonderful experience. I did my check-in through my chart so it was a very quick check-in and…read morewas taken back within a couple of minutes. I came to the endocrinologist about hashimoto's disease. My nurse practitioner (Marija Bulatovic) was fabulous! So kind, informative, spoke to me like a person and took the time to make sure all my doctors were in sync with my treatment. Nothing over looked.

Excellent care! Very comfortable.competent and knowledgeable staff!........,...,,,,,,,,,,,read more