"Mom- i don't feel good ." Unfortunately with 3 kids I hear this a lot and the latest was from my…read more13 year old son. He told me it felt like he had strep so I wanted to get him in for a strep culture right away since he's leaving for camp this next weekend. Unfortunately, our pediatrician was fully booked for the day so I looked for options for a pediatric immediate care. Admittedly I was a little worried about the negative reviews on Yelp, but figured how hard could a strep culture be. And it ended up being a positive experience. I booked the first appointment of the day online, which was for 10am. I hoped this would prevent us from sitting in a waiting room with a bunch of sick kids on a Monday morning. When we got there we were the only people there. Hurray! I filled out the paperwork on my phone (relatively easy) and then we were called back to see the nurse and then nurse practitioner. The nurse took his temp, vitals and strep test. 10 min later the NP walked in and pronounced him strep free! She said it looked like a cold and gave us some recommendations (rest, fluids, inhaler for his asthma, etc). The whole thing took about 30 min from when we first walked into the office. They are open until 10pm, but told me their Morton Grove office is open until midnight which is good to know since those sick scares often happen late at night.

Never a fun time if you need to visit an immediate care center, but other than feeling poorly my…read morevisit here was worthwhile. The reception staff were friendly; however, they/the office had me do a test that was absolutely not necessary and though I didn't ask questions about it I was in a lot of pain and didn't even really think about it. They really need to move to a model where they are telling you why they want or need a particular test so that you can refuse if you want. Generally I would not opt out of a test, but this one was truly superfluous, and worth removing one star. The doctor I saw was excellent. She listened to my concerns and her exam did not feel perfunctory or rushed. She provided a prescription for immediate relief as well as a referral for PT and I've been undergoing treatment since. The waiting room was reasonably sized and comfortable, and I'm not sure if it was the day or time of day but there were only a couple other people there. The parking lot is huge, but this is kind of an outpatient medical center; in addition to the immediate care clinic there are offices, oncology services, and other specialists to be found here.

Best care for the kids in our crazy world. We love them here!!! Whenever we visit we're greeted…read moreit's top notch care accepts most insurance and for my child I'll go to the ends of the world if needed!!!

They are no longer an immediate care. The website is incorrect. It is outpatient treatment onlyread more

I had a ordinary PCP virtual visit and very unsatisfied with it. The doctor didn't make any…read morediagnosis and gave me any medication, only said I should book an in-person visit to have further diagnosis... After that so called visit, I got an incredibly expensive billing about $81. But based on my Aetna insurance plan, I only need to pay $30 for the copay!!! Makes nonsense! Never recommend to anyone!

Registered online for an appointment. They were ready SPOT ON THE TIME. The partner in the…read morebusiness who took care of me was professional, personable, and generally fabulous. This is my second visit to this location; recommend it highly.

Arrived about 8:45 am, no one else here. Polite receptionist checked me in then had me register via…read morephone, which I personally do not like. After completing it at 8:52 am, I saw my spot in line: #5, estimated visit time 10:06 am. One hour, fourteen minutes of waiting in an empty waiting room. They do have a screen showing your place in line and the online app gives you this, too. Receptionist was excellent. Nurse was good except she did some tests that seemed completely unrelated to Dr Rod had excellent interpersonal skills/bedside manner. I actually got seen 22 minutes earlier than the original projection. I drove a mile past NCH immediate care to get here because of its bad reviews and I am so glad I drove the extra mile! Exam rooms are very clean, look new too. Plenty of space and extra seats for parents that bring kids.

Staff was very nice and professional. I had the pleasure of meeting with Gabby, who made me feel at…read moreease, and was very easy to talk to. I appreciated the great service and level of comfort I felt. Would definitely come back if I need additional services.

Hello, I just wanted to say, after waiting 35 minutes for my…read moreappointment, getting frustrated and almost walking out, two ladies made me smile after I left! Maggie M. At Glenbrook mammography was so very kind doing my mammogram. She smiled, apologized for being late, helped me in all ways possible and kept encouraging me I was doing a great job. She was such a sweetheart after a long wait, I hugged her and she made me smile. On my way out, I asked for help at the reception desk as I parked at the wrong entrance and got quite lost going into the hospital. Laurie K. Was so nice! She even took time to walk me out and walk me all the way to the easiest exit to where my car was parked! I also got a hug from her so as I made my long walk back to my car, I smiled all the way! They both told me they could call someone to help me leave but I declined that. I have severe leg neuropathy so walking is difficult and painful. It's so wonderful when a smile, some encouragement and...a hug can turn a bad experience into a good one! Maggie and Laurie went above and beyond and they should be recognized for their wonderful customer service! Thank you and God bless you both! Dawn Diesi

I would give the ER team and hospitalist (Dr. Osa) 5 stars without hesitation. They were attentive,…read morecompassionate, and truly listened. Dr. Osa, in particular, demonstrated exceptional ownership of my son's care, from ensuring we understood the findings, to coordinating next steps, to making sure discharge and follow-up were handled appropriately. Even after our visit, his follow-up has been thorough and deeply appreciated. His level of care made a meaningful difference in a very stressful situation. He was excellent in all the ways you would hope a physician shows up. Competent. Clear. Communicative. Caring. Unfortunately, our overall experience was overshadowed by serious concerns with the neurology care we received. Dr. Mary Young was dismissive of our concerns from the start and attributed my son's symptoms to behavioral causes, despite us clearly explaining that this was not his baseline and was entirely new. In the room, we corrected statements that did not reflect what we were seeing, and those concerns were not meaningfully incorporated into the assessment - despite us repeatedly saying "actually that's not what's happening." The interaction felt rushed and dismissive, and we never heard from her again. One example: the medical record, documented by Dr. Young, stated that my son had returned to baseline. This was not accurate and did not reflect what we were reporting in real time. A suspected diagnosis was also documented that did not align with the reason for evaluation or the symptoms we described and frankly, that she is unqualified to make. (Outside of her speciality and had not been noted by anyone my son has ever seen). We had to advocate multiple times for appropriate imaging. During this process, Dr. Young said "tests are expensive," which was difficult to reconcile given the clinical situation. When imaging was eventually completed, it revealed findings that required follow-up. However, these results were not communicated to us directly by Dr. Young. Instead, notes were placed in the chart for follow-up after discharge. It was Dr. Osa who connected with us, explained the findings, and ensured we understood next steps. He was operating under the assumption that Dr Young had called to explain more deeply. When we said she had not he paused then worked to explain himself and said he would help us find a neurologist to follow up with. Truly caring and (from our seat) working hard to bridge a significant gap left by Dr Young. After appropriate follow-up, it became clear that my son's condition involved serious findings that required attention, issues that could have been missed had we accepted the initial assessment from Dr Young. It was clear to us at the time that she was missing key information and this became clear. In terms of our time at the hospital, the nursing staff appeared significantly overextended. While the nursing assistants were kind and helpful, there were repeated instances where we waited extended periods, often well over two hours after using the call button, before receiving assistance from a nurse. This was consistent throughout our stay. This is particularly concerning in light of the hospital's policy restricting overnight support persons. We were initially not allowed to stay with our son, despite him being confused and vulnerable, and had to advocate strongly to remain. Without a support person present, delays in response time raise serious concerns about patient safety and patient rights. The fact we had to advocate so strongly to be heard added to the stress of the situation. While there are clearly excellent physicians here, Dr. Osa being one of them, our experience highlighted significant gaps in listening, documentation, communication, and patient support that had real implications for care. We live blocks from this hospital but will likely drive to another health care system. Dr Osa is a world class physician. If anyone from Endeavor is listening: he's working in a tough system with low support. He is a difference maker. Honor him. And Dr Young creates risks for your hospital. I would not dismiss this feedback. If you're a patient and are healthy enough to go a little farther, and suspect you have something more serious that might require a specialist, head to one of our excellent teaching hospitals in the Chicagoland area. If your challenges can be addressed by a general physician, Glenbrook is a good option because the ER docs and hospitalist were great.

Very Dissappointed! I went to this Immediate Care-Northfield Location. I was only allowed to book…read morean appointment online. They should have let the patient know in advance while scheduling that only a Phyician Assistant was availble. I wanted to see a doctor, not a PA! This PA misdiagnosed my symptons, even with something simple, and she charged more than a licensed doctor would. This PA, K. Suvittayasini evidentally was not ready to see patients on her own yet! I was then very upset. I called this location many times wanted to speak to someone there but they ignored my request for a return call. I used to come to this location for labwork and they were very good back then, but somehow this is not a good location to go to anymore after they reopened and now it is an Immdicate Care center. So dissapointed! I am afraid to come to this location now.

Dr. Feinberg treated my impacted Cerumen in my right ear. I had problems hearing, balance and…read morediscomfort, he took care of my issues. I am feeling much better now.

Pleasantly surprised by speed, care, courtesy, professionalism during a recent visit. Not always…read morethis way -- ED care often a function of caseload. In this case, all good.

What kind of ER does not have a doppler available for possible DVT?! i was told to go home and come…read moreback after 7:30AM because the device is not available until then. hospital is located in the most expensive suburbs in IL! This can't be right

I don't normally write reviews for medical providers, but I had to make an exception for IBJI in…read moreGlenview. Of all the medical offices I have ever been to, they were run more smoothly and quickly in terms of waiting time. The staff were all very pleasant and friendly, and Dr. Bello was very personable and seemed to really care about me, the patient. If you need a rheumatologist that provides excellent care, this is the place.

Dr. Biegler not very good he comes in barely does a thorough physical exam and says I have full…read morerange of motion when he just lifted my elbow up and didn't put it through full range of motion. Get another doctor to handle urgent care and don't waste your time