Originally came in to pawn a fishing rod, ended up leaving with an air fryer and a mountain bike,…read moreand certainly will be back again soon. Very clean and organized shop, and not to mention the customer service was fantastic. 10/10 would recommend to friends and family.

I have always had good customer service there. They direct me to, or accompany me to, the area I…read moreneed to be.

In a March 26' add there was a Pistol and accessories on sale. The day the sale started, I went…read moreinto purchase it. They had none and said they had no idea when they would arrive. I was unhappy, but got a rain check. I checked in for two more weeks and got the same answer. I asked the manager (nice woman) for a corporate number. I called and left messages 3 times and was never called back by him. Instead after the third call, a person I didn't contact called and said they have the issue figured out and it would be 2-3 weeks and I'd have my pistol. Today I get a call and the man (very pleasant) told me that my rain check had expired and they weren't going to be getting them and I was out of luck. I am very disappointed and discouraged with their lies, deceit and lack of professionalism.

The services great, and employees are so good and caring they really try to give the most 4 ur…read morepawn and they ALWAYZ have a great price on there merchandise.\nAffordable.\nAnd almost basically new!!!

Management courteous and efficient. Store is clean and easy to access. They remember past customers…read moreand keep a good record.

I was very impressed with Adam. He is a great human being. He went out of his way to assist me in…read moregetting a key for my vehicle. He assured me that he would see this to the end. Adam the world needs more people like you. You are AMAZING! Thanks so much for all you help and support.

Billings Hardware is the BEST HARDWARE STORE IN BILLINGS, MT. It's customer service (RALPH) and…read moreentire team is dedicated to each step in customer journey orchestration and ensuring the customer's goals are achieved through excellence in service, products and experiences. Forget the large chain stores that have employees that simply don't care about the customer and choose Billings Hardware to be treated like a valued customer.

I was invited here by a member to this club recently and I witnessed a young male bartender…read morebullying this other young worker that was obviously new and being trained but he kept blowing her off and being rude to her when she would try to speak to him. She left in a rush, obviously trying not to cry. I felt so bad for her. The drink he made me wasn't even good. The food was also subpar. Stop bullying employees and make better drinks.

I'm not a member, but I recently attended a company party here and it was a wonderful experience…read more The food was a little bland, but I assume it's better when it's made for a single person and not for 80! The building was clean and had a very comforting feel.

I recently moved home from another state, and finding a competent gunsmith was tough as all the…read more"Old Timers" I once did business with were either dead or retired. I took a chance with a minor job with Ricochet. I am assuming this business is under new ownership / management. I had inherited a custom rifle in a wildcat cartridge, and I needed a chamber cast to verify the chamber dimensions. I dropped the rifle off last summer and was told it would be about 6 weeks for them to get at it. Sure enough, the job was done in the specified time. I was even given a Veterans discount. Why only a 4 star rating? This job was fairly straightforward and simple, nothing to bring out the "Wow Factor". But I would be comfortable returning with a more in depth job in the future, such as a rifle build.

I had a Beretta and it had a very tight trigger, so I brought it in. Left it there about 4-5 weeks…read moreto make the trigger easier to pull for me. They charged 150.00 (!) and fixed it a little but not all the way. Wish I would have looked around a little more.

I have had good luck with them in the past. This time, not so much. I ordered a band that took…read morealmost a month to come in and then left my ring for them to be soldered together. They projected 2 weeks which seem excessive but whatever. Today it has been 2 weeks and it's still not done.

The best place to pick a piece of jewerly that is beautiful and unique. Need an original gift -…read moreGoldsmith Jewerly is the place to find something special. They also have the most knowledgable and skilled employees that are so helpful to pick that special gift.

They're always super nice and friendly and stuff they always have what I need and value is always…read more perfect