Professional and backs up their work. Had a new ac unit put in last fall. When started up for this…read moresummer there were issues with the unit. Issue was a manufacturer issue and not an install issue. Jonle came out immediately, analyzed the issue. Unit was defective from factory. No questions asked. They replaced the unit with a new one and it runs great. No charge for new unit or labor. Great company to work with. Highly recommend.

These guys are great.. been using them for over 20 years now... Had an issue with my humidifier…read moreleaking water. called Friday and they were here first thing Monday. Tim the tech, was first rate - had all the parts in his truck and I'm back working in under an hour. thanks again for your service

Great place they go up and beyond getting your furnace fixed very professional and very…read moreknowledgeable you won't go wrong with this company Thanks for being so prompt.

Stopped recommending their competitor Ammerman Heating and Cooling a while back due to so many…read morefriends and family having bad service experiences. If you live in the Clermont County area, Kellerman Heating and Cooling is the HVAC contractor to call. This company really knows their business.

Had an AC issue overnight. Called when the office opened. Kelly found an available technician,…read morewho was here within one and a half hours of my initial call; diagnosed the problem; fixed it; and, was finished in 30 minutes. We've been Rusk clients for more than 40 years; and, their responsiveness and service simply cannot be matched. Can't imagine ever using another HVAC company.

We had interactions with several people over the course of a couple of weeks. Overall, a very good…read moreexperience. We'd recommend them for their professionalism, timeliness, and craftsmanship. Our Story... Our central air wasn't working so we called Rusk hoping to get a technician out to fix our issue.  Judy scheduled our appointment for the next day but called us back and advised that she could get us in that day if we were available.  We welcomed the earlier appointment.   They sent Brock (we think that was his name). He was very professional and pleasantly explained that we likely needed a new unit.  He was empathetic and set the tone for a positive experience.  Enter Steve Morrison.. Steve was extremely knowledgeable, personable, and went the extra mile in surveying our entire home (how many windows, how tall the ceilings are, etc.) to determine the best system for us.  His quote arrived shortly after our interaction and when we posed questions, he responded almost immediately.  We landed on agreeable terms and Steve advised that he'd get our equipment ordered and someone would call us to schedule. Three days later we got a call to begin our installation on the next day.  We were in the midst of a string of hot humid days so we were pleased that they worked us in so quickly during a time of peak demand.  Steve #2 arrived at 7:30 on Friday morning.  He worked quickly and methodically.  He ran into road blocks, and worked his way through.  He provided helpful updates, and answered questions with ease.  Steve went above and beyond to care for our home in a way that we admired. Shoe covers, tarps, all without prompting. We really appreciated his diligence in this area. When it was apparent that he might not complete the job by the end of day, Steve pushed through to make sure our weekend would not be miserably hot and sticky.  As he prepared to leave he provided instructions for the operation of the unit until Monday, outlined the tasks he planned to complete on Monday, and asked if 7:30 was a good start time.  We expected to see him on Monday at 7:30.  We had a great weekend in our newly cooled home.  We prepared to welcome Steve at 7:30 on Monday... our workdays began to ramp up and we lost track of time.  We got a call just after 1:00pm and the scheduler asked if he could send someone over at that time.  I explained that we were expecting Steve that morning and he advised that Steve likely didn't know his schedule... this was the first interaction that was contrary to our expectations. Nick arrived shortly after.  Like everyone we'd interacted with, Nick was very pleasant.  My husband asked questions about the tasks Steve identified on Friday.  Nick was eager to continue the installation to our satisfaction, but there were a couple of notes missing in the transition.  He didn't know to secure the unit to the brackets, which was pretty important in our opinion and left fewer filters than previously expressed. We called the office to inquire about the transition and Steve Morrison came back out to ensure that everything was done correctly, and according to Rusk standard. We really appreciated the reassurance. Nobody likes to pay handsomely for unexpected replacement costs, but we feel good about our experience, and the new relationship we've formed with Rusk.

Very professional and ethical. Sold me what I needed and no more. Great support team that stands by…read moretheir work and products.

I first wish to commend Reupert HVAC and especially Chris M. For being a reputable business. I had…read moremy furnace serviced by ANOTHER COMPANY (rhymes with Sun Flower) and was told that my heat exchanger "had a breech and was unsafe to use". I was given quotes for a replacement system that seemed to be very high. I got quotes from several other companies that were significantly lower. However the tech from Reupert wanted to re-evaluate the system and the heat exchanger does NOT need to be replaced and Chris made several adjustment to allow the unit to run better. I will now use this company for routine service and for when I do need a replacement Reupert will be getting my business.

Amazing service ! Austin was very informative and explained everything he was doing and answered…read moreall of our questions thoroughly ! Bravo Zulu !

Signed up for preventative maintenance. First visit was this week for the AC check up. The…read moretechnician arrived promptly on time (as per 2 hour window and phone call 15 minutes before arriving). He was courteous and respectful of property. He took the time to thoroughly clean the outside unit (which was fairly dirty). Inspected inside unit and outside. Gave both a written explanation and verbal of findings. Would definitely recommend this service.

Our AC went out right before going on vacation. Elliot's team did a fantastic job by providing a…read moretimely quote and were able to install the new system in one day before we returned, so that we came back to an air conditioned home, worry-free. We were very pleased with using their service!

My heater which is a heat pump was not working very well. Zach came by and did a very good…read moreinspection and found some wires that had come loose! Any other company would have got me to replace the whole hvac system. I would highly recommend this company to anyone!

Garrett has been fantastic to work with. Genuine guy and a company I know cares about their…read morecustomers. Check out their site and their mission to give back to fantastic causes. Our AC went out last night and I called to leave a voicemail to hopefully get someone out soon. Garrett answered the phone well after hours and made time to get our AC up and running on the weekend to keep us from being trapped in the heat.

Needed to replace Gas furnace in our newly purchased condo. Since AC unit was 15 years old, had…read morethem do a combo deal and replaced both. Price was very good, but their warranty and customer service was well above any I've had with HVAC systems. Would highly recommend for honesty, back office support, and technician service....Excellent company to work with

I would strongly discourage anyone from using United Heating and Plumbing…read more We had our entire HVAC system replaced less than three years ago, and the ac unit has already broken down four different times. A system this new should not be failing repeatedly. The last time the owner, Matt, came out to repair it in April, we told him we were concerned that the air conditioner itself might be defective because of the constant problems. He told us to "trust him," reminded us that he owns the company, and assured us that if anything happened, he would come back out and take care of it. My husband believed him as he had been great to work with up until this point. Now, just a few months later, our HVAC has been broken for over a week. Despite the system still being under the warranty we were told the company provides, we cannot get anyone to respond. We have called and texted all three phone numbers we have for the company multiple times and have received no response. When you spend thousands of dollars on a new HVAC system, you expect reliable equipment and a company that stands behind its work. Instead, we've dealt with repeated breakdowns, unfulfilled promises, and now complete silence when we need warranty service. Based on our experience, I cannot recommend United Heating and Plumbing.

Updating my review. Matt came in a couple years ago and installed a full new HVAC system in my…read morehouse. This year I noticed that it wasn't as cold as it should be. I called him in and he admitted it was likely a mistake they had made installing and it created a small leak. He recharged the system so we had AC while he could schedule us for the repair. Weeks went by. I talked to him and he said he'd call me that evening when he got home to schedule. That never happened. He is now blocking my calls. While he was a good price an very pleasant to work with he has now proven that he does not back his work. WARNING to all. In my mind the highest value is how well the company backs their work and products. Very disappointed.