I go to this Veridian Credit Union Bank location for my banking purposes every so often. I hardly…read moreever have to wait in line and the bank attendants are always very kind and knowledgeable. Also, whenever I go there, I'm usually out of there within 5 minutes, so the service there is exceptional. I definitely plan to return to this Veridian location for my banking needs.

I have been banking with Veridian for as long as I can remember, the customer service I received…read morefrom Chelsea Wilharm at the Coralville branch was above my expectations. Way to go Veridian.

US BANK branch off Mormon Trek is reasonable and good customer service. I have banked there,…read morehappily, for 22+ years.

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

Very upset new customer here, shopping for another bank now. I pened a new account with 2 federal…read moregovernment checks and they said they'd need to hold them for 1 week since I'm a new customer. Ok, no problem I guess. 1 week later, I'm told they're not releasing funds until the following day at 3pm (more than 8 days later), supposedly because yesterday was a bank holiday and "they couldn't do anything about it" despite their promise they'd be available today. Also, the "Current balance" is not the same as "Available balance" which isn't shown on their site or app. You need to dig into the details to see if there is a "hold amount". Not obvious at all and shady that it's buried in the details sub-tab page.

I have been banking with Hills for only a few years when I moved to the area. They have been…read moregreat. Matt Olson was exceptional in helping me through the mortgage process. Love the small town feel and caring from Matt and the rest of the Hills Bank team. Karen Taylor

I opened up a new banking and checking account. Andrea could not have been more helpful. She did…read moreeverything from lifting a credit freeze to helping with new passwords and credit cards could not have asked for better help. She was amazing thanks Andrea.

I love the bank manager Heather Lepa. But your credit cards are useless. They left me with NO…read moreACCESS 5 hours from home. I'm waiting for a new debit card too. They refused to let me use my card because of "fraud" but it's MY MONEY and I authorized payments to myself multiple times over the phone even during your bank hours. They refused to lift the block until my bank manager was involved. She was and is amazing. Green state credit cards? Totally useless. Terrible people. I'll go for a higher end credit card like chase or American Express. You really should be ashamed of yourselves with customer service like that. I'm guessing I've transacted millions of dollars through your bank. Completely unacceptable customer service. It's really shameful to leave me with no money FROM MY OWN BANK in the middle of the night. Heck even during the day you kept blocking my credit card. Pathetic. It happened years ago but my most recent experience was a traumatic nightmare. I'll never forget how you people treated me. Those three bars are for Heather and Kyle with my mortgage. If it wasn't for those two I'd leave.

Horrible....only service is drive thru due to virus...hills bank open all /lobby /plus their…read moreDrive thru!!!!Tried twice to use USBANK drive thru...only one lane open ...30 minute wait! I heard their other location on east side of town is closed! They cannot manage /adjust 5 months into virus. Go across the street to Hills Bank...that's what I'm doing.

the worst fkn bank and the worst fkn bankers there i have ever dealt with. i will cancel my account…read moreand i will keep putti reviews. i went to open a account and the banker gave me the wrong direct deposit slip with someone else's account number. and now my paycheck is in someone else's account. the banker acted like he didn't do that. but where would i get someone else's slip from. told me they gone submit some type of form and it's gone take 2-3 business days to have it changed and my money come in my account. it have been more than 3 business days and the bankers saying it's not there fault and they cant do anything about it call the 1-800 number. fck them. the guy did it on purpose so they can get the money out of that account then the bank would have to pat it after. and the other account then figure it out. fck them mfs

I don't understand why this bank hires such impolite staff -- the service is terrible. That's the…read morereason why so many people give it low reviews

I had a positive experience at this bank. I received a credit card in the mail from a furniture…read morestore and was unable to access it online until verifying my identity at a Wells Fargo branch due to recently changing my address, which was frustrating. But the people at the bank were very friendly and helped me get my online account set up. The first person I spoke with was a teller...I believe her name was Kim?? She appeared to be maybe in her 50's. Very sweet. She informed me I needed to speak with a banker. Michael Zeran was the banker I spoke with, and he was very friendly. He made sure I was able to get my credit card account verified and was very respectful. When it comes to customer service and helping people with what they came to get help with, I can't think of anything that could have been done to improve given the constraints that employees at a bank are faced with. Michael did bring up the bank's services and ask if I wanted to open an account with Wells Fargo. I declined, and that was that. Remember that employees at Wells Fargo are required to offer their services to everyone who walks through the door. They do have a quota they have to fill in order to keep their jobs. Nothing the employees can do about that...that's the bank's rules. What makes a good banker is knowing when to really try to sell the service (for example to someone it could really benefit) and when not to. Michael interpreted my non-verbal clues very well and did not push. Like I said, this was a good experience, and I would not hesitate to go back. Regarding the hours...I went in on a Saturday. Google does seem to have the incorrect closing time of 1:00pm, but if you look at the bank's actual website, they have it correct. It closes at 12pm on Saturdays. This needs to be changed on Google. The bank has it right.

Did a refinance on my auto when I purchased a home through them. They threatened to increase my…read moreinterest rate and monthly payments. When they failed to get the documentation from the State who held the title information AFTER I mailed them my title. Contacted my old financing operation I had the car through and they said they had already sent in the paperwork to release the title.... Greenstate is not a place I would trust.

I've had nothing but problems with GreenState Credit Union for both my personal and business…read moreaccounts. Some of the major issues: I ordered business checks in person and waited over a month, only to discover that the teller had never placed the order. They didn't approve increasing my daily transfer limit to move my own money to an external account, Zelle, or even bill pay. As I write this, they are still not allowing me to move funds from my savings account to my new bank. It's ridiculous that I can't access my own money. I've already closed both my business and personal accounts, and I do not recommend GreenState at all.

The people here are always friendly and were helpful when I had to send money overseas. I wasn't…read morelooking for a job but they offered me one anyway, I thanked them but told them I'm not looking for work at the moment. Super easy place to get employed, you'd have to be really incompetent to not get a job here.

Have been with Hills since I was born and have done all of my finances through them. Have been in a…read morecollege for a few years now and wished to apply there. One would think that with the great history I have had with them and my entire family has had with them that a simple teller job would not be difficult to achieve. Well in reality, I applied to this bank at 4 different locations and not once received a call back. After a few years in college and my good history, I was surprised to say the least. Other banks I had no history with that paid even better, gave me interviews when Hills would not. The few times they responded back at all, it was months later and to tell me that they went with a better applicant. Extremely disappointing to say the least. I will be moving all of my business elsewhere and highly recommend to anyone that asks that they do the same.

I went into the Coralville branch today to exchange a $5 bill for quarters. I was asked by the…read moreteller if I had an account at their bank. I told the banker I did not. He then told me he could not make change for a $5 bill because I was not a member of their bank. I later went to Hills Bank and exchanged $40 for quarters. I asked the Hills Bank teller if non-account members could also exchange bills for coins, and she said absolutely. Central State Bank sure did not feel very "community friendly" today; whereas, Hills Bank has never let me down. If you are new to the Coralville area, I'd recommend doing your business with Hills Bank and steer clear of Central State Bank.