Everyone is so friendly and eager to help! They were ready to handle all of my questions. She was…read morevery efficient at getting my new account set up. Much nicer than the bigger banks around here. I might do all of my banking here. My other bank took away my debit card because of fraudulent activity (?) They are punishing me and even told me , "It is a privilege to have a debit card and not something that is automatically given." So coming to this new bank is very refreshing.....I appreciate the customer service!

From the owner: At Two Rivers Bank & Trust, it is our mission to empower you to achieve your financial goals and…read morefreedom through innovation, dedication, and expertise. Supporting the financial well-being of our customers, employees, and communities is at the heart of everything we do.

I've banked here (Collins) for years and was happy when they opened this NL branch. The people who…read moregave one star are funny. Every time I come here the staff has been professional and I've been in and out. Obviously the staff can't get their side of the story on here but, there's always two sides. I have no interest in promoting the bank but they do just fine when I need to go here. No complaints.

Don't do it they limit the low end accounts to only $500 a day debit card transactions...... Needed…read moreto buy a plane ticket due to a family crisis but couldn't cause of limits....... Will be pulling my money out and going somewhere else..... You should allow customers to spend the amount in the account...

I go to this Veridian Credit Union Bank location for my banking purposes every so often. I hardly…read moreever have to wait in line and the bank attendants are always very kind and knowledgeable. Also, whenever I go there, I'm usually out of there within 5 minutes, so the service there is exceptional. I definitely plan to return to this Veridian location for my banking needs.

I have been banking with Veridian for as long as I can remember, the customer service I received…read morefrom Chelsea Wilharm at the Coralville branch was above my expectations. Way to go Veridian.

For personal banking I have found the service at Hills bank to be exceptional. The staff have been…read morevery good at getting back to me quickly with any concerns or issues. They have been patient, thoughtful, and helpful.

Sounds about right. I had my identity stolen 4 times. Money just falling out of my account. When…read morefighting a business for wronlgy taking money out. The bad guys always won. The only time I got any money back I fought on my own, All the fees ect. It was a disaster. I ended losi everything

Very upset new customer here, shopping for another bank now. I pened a new account with 2 federal…read moregovernment checks and they said they'd need to hold them for 1 week since I'm a new customer. Ok, no problem I guess. 1 week later, I'm told they're not releasing funds until the following day at 3pm (more than 8 days later), supposedly because yesterday was a bank holiday and "they couldn't do anything about it" despite their promise they'd be available today. Also, the "Current balance" is not the same as "Available balance" which isn't shown on their site or app. You need to dig into the details to see if there is a "hold amount". Not obvious at all and shady that it's buried in the details sub-tab page.

I have been banking with Hills for only a few years when I moved to the area. They have been…read moregreat. Matt Olson was exceptional in helping me through the mortgage process. Love the small town feel and caring from Matt and the rest of the Hills Bank team. Karen Taylor

Worked with Eric Pope at GreenState on our mortgage and had a really strong experience from start…read moreto finish. He was responsive, straightforward, and kept things moving without the usual delays you hear about in this process. What stood out most was how clearly he explained options and stayed on top of everything through closing -- no surprises, no chasing for updates. If you're looking for someone steady, knowledgeable, and easy to work with, Eric is a great choice.

Good bank but it is not located in Washington. The rate and services are good. It is located in 3…read morestates, Iowa, Nebraska, and Illinois.

The other day I went into Hills Bank to get a money order. No I don't have a bank account there…read more The lovely person helping me was Marie I do believe, but there was a gentleman that would be around my father's age 80ish and he needed to do some private banking. He did not understand all the steps that would need to be taken. The lovely young man helping him was Damian if I remember correctly. Needless to say customer service like this is dying in this day and age. I am so excited to have this kind of customer service around where I moved.

I've had nothing but problems with GreenState Credit Union for both my personal and business…read moreaccounts. Some of the major issues: I ordered business checks in person and waited over a month, only to discover that the teller had never placed the order. They didn't approve increasing my daily transfer limit to move my own money to an external account, Zelle, or even bill pay. As I write this, they are still not allowing me to move funds from my savings account to my new bank. It's ridiculous that I can't access my own money. I've already closed both my business and personal accounts, and I do not recommend GreenState at all.

Did a refinance on my auto when I purchased a home through them. They threatened to increase my…read moreinterest rate and monthly payments. When they failed to get the documentation from the State who held the title information AFTER I mailed them my title. Contacted my old financing operation I had the car through and they said they had already sent in the paperwork to release the title.... Greenstate is not a place I would trust.

I don't understand why this bank hires such impolite staff -- the service is terrible. That's the…read morereason why so many people give it low reviews

I had a positive experience at this bank. I received a credit card in the mail from a furniture…read morestore and was unable to access it online until verifying my identity at a Wells Fargo branch due to recently changing my address, which was frustrating. But the people at the bank were very friendly and helped me get my online account set up. The first person I spoke with was a teller...I believe her name was Kim?? She appeared to be maybe in her 50's. Very sweet. She informed me I needed to speak with a banker. Michael Zeran was the banker I spoke with, and he was very friendly. He made sure I was able to get my credit card account verified and was very respectful. When it comes to customer service and helping people with what they came to get help with, I can't think of anything that could have been done to improve given the constraints that employees at a bank are faced with. Michael did bring up the bank's services and ask if I wanted to open an account with Wells Fargo. I declined, and that was that. Remember that employees at Wells Fargo are required to offer their services to everyone who walks through the door. They do have a quota they have to fill in order to keep their jobs. Nothing the employees can do about that...that's the bank's rules. What makes a good banker is knowing when to really try to sell the service (for example to someone it could really benefit) and when not to. Michael interpreted my non-verbal clues very well and did not push. Like I said, this was a good experience, and I would not hesitate to go back. Regarding the hours...I went in on a Saturday. Google does seem to have the incorrect closing time of 1:00pm, but if you look at the bank's actual website, they have it correct. It closes at 12pm on Saturdays. This needs to be changed on Google. The bank has it right.

I have been a member of the credit union since I turned 16. I'm not a big bank guy, I prefer to use…read morea local place where I feel the benefits and customer service (and rate of economy-crashing scandals) are lower. A big part of that is when I call, I like to speak with a human who actually knows what is happening. Over the last 14 years, I have maintained my account, I can say that my experience is consistently worse now on the phone than when I started. I was trying to call to set up an appointment for my fiancée and I to speak about a mortgage pre-qualification. We were looking to set up a joint account at the same meeting. Because we work slightly different hours, we essentially need to be sitting down on Friday afternoon or Saturday morning. Since these hours have the potential to be busy, I called trying to set up an appointment so we would be expected. First call is to the main line phone number. The rep answered that she could absolutely help out, just to hold one moment. After 5 minutes (of random classical Muzak interspersed with commercials for GreenState) she came back and asked me to call the location nearest to me directly. I asked if the number was the one listed on Google, apparently it was not. (How does a bank have the wrong number listed on Google? Neither she nor I knew) I call that bank- it is now about 9:30 on a Monday. After ringing 4 times it goes to voicemail. The whole bank being busy I get, that happens- but what happened to "press 1 for a call back?" So I called the Financial Center- it's the big headquarters, so I assume someone in it can answer a phone call. I got a rep- Laura, who apologized and said she would find me the right person. I happily said I would hold for a second. 15 minutes of hold time ensued. (Including a weird period where the recording was interrupted while the robot told me the line was being recorded, then that it was wasn't, then that it was) and I popped up in the mortgage office. I reverified the information about myself (that wasn't given, it looks like Laura just cold transferred me after 15 minutes). After confirming that two mortgage people were out of office, this person said I should probably check in and book an appointment online. I tried to do this online- and this went badly. There is not an appointment tool that I could find, but there was a widget to start the application online. I don't want to do this online- I would much rather speak with a human who can answer questions. Not possible I guess. I called backbone final time, and got Linda. Linda did not verify if there was an appointment scheduling tool, but instead tried to walk me through the website. I got to the Mortgage page on the bank, where it asked me to log in. I attempt to do this, and it does not work. I asked Linda at this point if the mortgage portal was part of a different app/entiry/company that GreenState worked with...she did not know ( I'm not a boomer, but I'll willingly sound like one to yell "someone at a company should know when a customer is actually working with the company while on the phone"). I then said that my login info was not working, to which she responded that "I can't find anything on you online". After a moment of concern to verify that GreenState still had my account (a low bar, but the phone calls today have lowered that bar until it's on the ground) Linda confirmed that yes, I had an account, but no, I didn't appear to have online access. This was concerning- not only did I have online access, I have had that access since the day I made the bank account. As a matter of fact (another boomer-esque complaint incoming) I have had online banking with GreenState longer than GreenState has been named GreenState. Linda also seems perturbed at this. When I asked again if the mortgage portal was a different app or company, Linda told me that I could either enter my sensitive financial information on the portal, or "you should call and ask". .....I AM CALLING AND ASKING. When I pointed out that Linda was in fact the person who I was calling and asking, there was a long silence. I then asked her to check because I wasn't going to potentially give my info to a third party sight unseen- she put me on hold. After a few more minutes, she came back on and said that it was the same company, she had found my online banking, and I could just email the first person on the mortgage directory to set up an appointment. I am still working to get an appointment as I wrote this. If I had the decade-plus of history at another financial institution, I would go to them. As things are, I worry that am stuck with Greenstate; assuming they find my account next time I call. If you are looking to start an account here- I would recommend going with a big bank or another credit union. A big bank might be terrible and treat you as a faceless cog in a machine- but at least they would care enough to find you in the system, or be able to set an appointment.

I had issues with the payment system and made a negative review but after I called in, they had…read moresomeone call me back and resolve the situation. I'm now a satisfied