I went to AAA this morning for car tag renewal. What an efficient system this office provides. The…read morereceptionist is immediately inside the entry to greet you, she inquires about your needs, and directs you to where to wait. The wait was only seconds! At the counter where I was to complete my transaction, I was helped by Stephanie, who knew my name and membership info because of my interaction with the receptionist. No redundancy at this office! Stephanie was professional, very customer oriented, and she assisted me with adding a family member to my membership in addition to obtaining my car tags. I was in and out in less than 5 minutes. Wow! Thank you AAA, Stephanie, and receptionist (sorry I didn't catch your name).

I was in here about a month ago and I asked about insurance for Uber drivers. I was told by the…read moreinsurance agent that CSAA does not ensure Uber drivers and he would not even give me a quote knowing that I was an Uber driver. This however, is not even true. CSAA does ensure Uber drivers and they are actually Uber's own insurance provider. I don't know why I was told this, but I definitely was lied . I would not trust these guys.

Love David, he is a great man. Hard working and always ready to answer my phone call and questions…read more Recommend David to anyone who needs insurance!!

With all the negative and stressful events going on in the world, I have had the very best…read moreexperience with David Armas at State Farm. David is immediately responsive and answers all of my concerns. He is knowledgeable and genuine. My family knows we are in the best hands and we are grateful. Best in the business!

Natalie is a great agent. Easy to work with and very patient. Been with her for 5 years and she…read morealways comes through when I need her advice.

Natalie is very sweet and very helpful! She does her best to support you and your needs. I highly…read more recommend Natalie!

Who you work with matters…read more In August of 2024, I received a letter from my home owners insurance stating that one of my policies would be canceled on December 14th. I sent the notice to my insurance broker, whom I had used for years, and they told me they would be taking care of it as time got closer. After Thanksgiving, I contacted my broker to check in on how my new policy was coming along. They said everything was fine and sent me a policy. At the time of binding, they discovered they had been shopping for insurance for an address that is not mine and told me they had no other options for me I was panicking! I called Jeremy and Jessica Connally with Farmers insurance in Monterey. They immediately went to work (on a Friday night!) One of the issues they ran into with insuring my property was that I had to file three claims in 2023. Two of which were trees that had fallen on a rental during the storms and a burst water in another unit. I was basically uninsurable and was likely going to have to be covered under the California Fair Plan. However, Jeremy, Jessica, and their whole team spent an immense amount of time looking at every option for me. On Monday, December 11th, they had found me a policy and were able to bind coverage with just three days to spare before my insurance lapsed! I am so lucky to have been able to get to know Jessica and Jeremy professionally over the past two years because if I hadn't, this situation would have turned out a lot differently. With the way homeowners insurance is in CA right now, it absolutely matters who you work with. I promise you that these are the people that you need to be working with to give your clients, friends, and yourself the peace of mind you need in this crazy climate us Californians now find ourselves in. UPDATE: Since this experience above, they have assisted in insuring my another home of mine, my commercial auto policy, and workers comp for my business as well. They are a one stop shop and blow the rest our of the water with their communication and professionalism. Thank you

My husband and I move a lot (different states, different countries) so have to change insurance…read moreoften. I worked w Jessica Connally and found her a bright ray of sunshine compared to many agents. Not only was she very responsive she was also incredibly knowledgeable providing many ideas and choices for coverge. When Jessica was not available there was always a team member who could jump in to cover. I highly recommend this agency.

My tire blew and in a sketchy cell spot. I kept losing State Farm's road assistance, so I called…read moreStuart's office. Stephanie answered and offered to handle it for me. I have been a State Farm client all of my adult life, and client of Stuart's for about 30 years. Can't find better anywhere!!

State Farm Insurance…read more Stuart is always helpful and works in a timely manner. Great customer service and very professional.

I have been a client of Tom McKinney's State Farm business for 26 years because of his integrity,…read moreexpertise, availability when needed, and caring about his customers with prevention, expert advise, and unforeseeable losses! Tom and Rochelle have consistently made sure that I had adequate insurance for inflation, and still receive every discount for my home, auto, and personal items policies that I qualified for! In every situation, whether it be for my daughter's auto, renters insurance for her home, my homeowners, liability policy, or my cars, Tom, Rochelle and associates have always been helpful, available, and provided excellent advice! A recent "going above and beyond" example: on Dec. 31st, I was purchasing a new car, and I didn't have my insurance card. I called Tom, yes, on New Year's Eve day, while he was out of town and away from his home, and he answered and said he would be home in an hour and he'll send the card to the Dealership for me! On another occasion, on a Saturday, I emailed Tom with questions about my roof. He called me within 10 minutes. During these recent series of storms, my 17 year old BMW had the electrical components fail due to a month of pouring rain. Tom's associate, Rochelle, and Catherine, were available to answer every question about my first auto claim! And...icing on the cake...the claims process with the State Farm Claims Department was excellent! I filed a Claim on Jan. 23, 2023. Within two weeks, and the receipt of many texts, emails and calls from State Farm to keep me informed of. the status of my claim. I was reimbursed for the water damages to be able to have my car's electrical system repaired! I have a long-term history of being a client of Tom McKinney and State Farm with consistent demonstration of dependability for excellence, honesty and integrity! If you read Tom's Mission, I can attest that he manages his business aligned with every aspect of that Mission! Customers come first! Donna Kiernan Pacific Grove, Ca.

I have been a client of Tom McKinney State Farm Insurance in Pacific Grove since 1998 and currently…read morehold all of my policies with them, including homeowners, auto, RV, motorcycle, and life insurance. The office has been great! Customer service is top notch. Rochelle Leetch, the Office Manager, has been my go-to for many years. Rochelle is responsive, takes the time to explain things, and makes sure I'm getting the best coverage. That level of customer service is rare these days.

They are way to big for their boots. I payed for multiple vehicles insurance for years and when i…read moreget rear ended they give me the runaround and they never called me back.

After many reoccurring issues I experienced dealing with state farm I found Megan. During covid…read moreand life's hardships her personal attention and guidance really helped me financially and on a personal level. I may not always be happy with big business but she was there for me and my family. Not just the fake neighbor state farm sells and I've experienced.

I can't say how impressed I am with Lisa Osio and her staff. Everyone has been very helpful and…read moreaccommodating, and helped me through a difficult real estate transition. Everyone knows that insurance is difficult right now in California, but Lisa gave me a number of options and kept working until we found the right option.

Burglars smashed my car's rear window in an airport parking lot while I was traveling overseas…read more When I was notified of the break-in I emailed Lisa and she was incredibly helpful. She even did her best to have the window replaced before I returned from my travels, but unfortunately that turned out to be impossible since I hadn't left a key with anyone. Instead, Lisa made arrangements for me to have my window replaced immediately upon my return and to have a rental car available for me. I was thoroughly impressed. Thanks Lisa!