I have done business with Allstate for over 20 years and always received exceptional service,…read morehowever with the latest agent change I have had a few occasions where the agent does not respond to my inquiries.

This agency is phenomenal! I've had Allstate for quite a few…read moreyears and have been to other agencies. None of them have the exceptional customer care. Unfortunately, they inherited an issue within my policy from another agency. I was pleasantly surprised when it was fixed efficiently in a timely manner. I am very picky when it comes to customer service and communication. I have had the best experiences with the whole team. Eric, Cory, Zach, Autumn and Kathy. I cannot express my gratitude enough for them. If you're looking for a new agency. I recommend this one 100%! You won't be disappointed!

This lady has been my insurance person for at least a couple of years now. I think she is…read morewonderful. She has always treated me quite kindly. I think her kindness is quite sincere and beyond business. I almost blindly trust the policies she presents to me. And I virtually trust no one. Obviously, I highly recommend this person to do business with. For my own pleasure, I often like to post "interesting" photos along with my reviews.

Lucia allowed her staff to yell at me and then she proceeded to hang up on me. I called back and…read moreheard her and her staff making rude, childlike comments about me as they accidentally picked up my call. IMMATURE INDIVIDUALS SHOULD NOT HANDLE YOUR INSURANCE NEEDS

I read the comment by Carl N. and was just in awe! Anyone who knows Carl, knows his character (or…read morelack there of) and in turn realizes there is no merit to these comments. Honestly what kind of person goes on Yelp (a business Platform) to attack someone on a personal level. I for one have worked with Erik as my personal insurance agent for years, (as have my kids, and parents) and could not ask for a more ethical and compassionate agent. When my daughter had an accident, not only did Erik take care of the insurance issues, he made sure to call and check on her. His first words to us were "How is she doing?" I have known Erik as an agent for years, but more importantly as a man and as a father, and could not imagine anyone calling out his character. DO BETTER Carl N!

From the owner: Our mission is to be the community beacon of knowledge, support and comfort to assist our customers…read moreneeds. Servicing the greater Rockford area and Boone, Stephenson, Ogle, McHenry and DeKalb Counties focusing on Life Insurance to protect the future of our customers loved ones. License #: IL-16893394, WI-16893394

I called and asked for a quote on house insurance gave the lady all my info ... mind you the lady…read morewas kinda rude...she must of not liked something i said because she said okay we will get back to you and then never called me back lol ... what insurance company does that??? Definitely do not recommend

I highly recommend Jeremy and his staff! We have been with Covenant for years and they always have…read morethe BEST customer service. They are consistently attentive & prompt and always seem to save us money! Give them a call!