Our gutters were completely clogged and several days of heavy rain caused water seepage into our…read morebasement. I called this company on a Friday afternoon during the rainstorm and they answered and offered to send someone out the very next day for an estimate. He showed up on time, the estimate was fair, and they managed to squeeze me into their already busy schedule just three days later. They arrived within an hour of their quoted time (they send me a text letting me know they were on their way), which I don't fault them for as I was just happy to have them show up. They took lots of pictures before and after, and yes... our gutters were clogged. Not anymore though! The staff I walked with were very friendly, and I am really thankful they came on such a short notice. Thanks!

To say I am disappointed with my gutter installation is an understatement. - especially since I had…read moresuch high hopes for working with The Brothers That Just Do Gutters. The sales person (Jake) who came out to Niskayuna to provide an estimate was very friendly and said all the right things about how TBTJDG values their customers and works to retain your business. We agreed to a scope of work and paid a 50 percent deposit. On install day, the installer decided the scope of work needed to be changed, but didn't bother to contact us to discuss it before moving forward. The result was disastrous. I returned home from work to find two down spouts installed on both sides of the entry in the house in a very odd and unsightly manner. Imagine two very long wings coming out from the side of your house. Upon discovering this, we contacted Jake and he came out to review the situation. The fix we came up with was to extend the unsightly down spouts underground. They had the audacity to charge us to fix the mistake and to make matters worse it still took at least 3 weeks and several calls and text messages for someone to show up to complete the job. Today 2 installers who clearly have little or no experience doing this work showed up and things quickly went from bad to worse. We waited and watched patiently while they lacked the proper equipment and tools to do the job and had to leave several times in search of materials to complete the job. Six hours later we're told that someone else from the company will need to come back to complete the job because these installers were not comfortable with the results. Well guess what....neither are we. I typically don't write reviews good or bad. However, I've remained professional and cordial throughout this several week process, but this is utterly ridiculous. I feel sorry for the installers that came today. They needed guidance and tried to call their boss who couldn't be bothered to pick up the phone or call them back. Ultimately, the job was completed to the best of their ability. One would think that since the initial work didn't go well, they're send experienced installers capable of making things right. I say again, ridiculous. Buyer beware.