I have been taking my vehicle to Family Auto here in Lake Charles, Louisiana for a few years now I…read morehave been overwhelmingly impressed with their service. I am elderly and disabled I have never had a company look out for me the way this company has. They definitely go above and beyond what I have ever had anyone do. I totally trust this company not to overcharge, or tell me I have to do repairs that are unnecessary or wanted . Believe me, I don't say that easily when it comes to Car Repair but this company totally has my trust! Family Auto is a good company ,run by good people. I am very thankful for them!

Two hours into a 12 hour trip, my car overheated and left me stranded on I-10. AAA sent a tow truck…read morewhich took us to Family Auto & Quick Lub Services. The radiator was split with possible damage to the engine. I left the car with them to replace the radiator and then test for additional damage to the engine. They then drove me and my wife to the airport to rent a car (not going into that saga now but no cars available from anyone yet Avis managed to majically make one appear). We continued on our trip and my car was ready when we returned. Mike had kept in touch daily so I already knew that the engine was ok and just the radiator had needed repair. I couldn't ask for more caring and helpful service having been stranded in unfamiliar territory. By the way, while I didn't see much of Lake Charles, all the people I met remind me of what true southern hospitality means. I was concerned that the price was high (although cheaper than the alternatives) so I looked it up on the internet after getting home. The price was on the high end of the expected range but within the range so I can't complain. I am sure there are cheaper places around but I doubt there are any beetter. If I ever have a car problem in Lake Charles I'll go back to Family Auto & Quick Lube Services. The only thing I think I'd suggest they change is the length of their name.

Excellent tire center for a single woman in a strange town to get tire work done. I over reacted…read morebecause I THOUGHT they scratched my rim, when in fact it was a paste they use to place on the rim to keep from scratching it. Dustin was so calm with me as he sprayed water on my rim to remove the debris left behind. Dustin further explained he looked at the video to see if his employee was actually negligent in the way he did his job. Pumpelly found 2 patches on my tire and replaced both for FREE! I highly recommend Pumpellys Tire Center to handle all your tire needs as they stand by the quality we deserve....especially a single lady.

This location is excellent in treating your vehicle with personal care. Excellent customer service…read moreis a given. You are appreciated and treated as if you are a family member. The work performed here can't get any better. Also, although they work quickly to get you back on the road, they have a very comfortable waiting area with TV and coffee if you wish to wait. In my book, there is no other tire service center in Sulphur that measures up to Pumpelly's Tire Center.

"collected a $17k check but used all of my old parts, nothing sealed, mold to grow & would present…read morereceipts when asked to! Have video proof.

Johnnies has a great reputation and their work does not disappoint. Great staff and quality work!read more

I was traveling to Houston and had a blowout in Lake Charles. I did not feel comfortable driving on…read moremy spare and needed a tire badly. I drove to a popular national tire store, but they were closing soon and would not assist. Fortunately Pumpelly was across the street. I called and spoke to Chris Best, the Store Manager. He waited for me and had my tire changed immediately, and I was able to get back on the interstate. Thanks, Chris. You're the "best"!

10 out of 10 rating. Went in for front end alignment. Brad, very nice, knowledgeable young man,…read moretold me after checking it out that he could not align it due to a new strut problem put on at another small shop to give them some business. Pumpelly, whom I had used for tires and repairs on 3 vehicles from 1977 to 1987 before I moved away, have always been honest owners and mechanics, did not charge me one penny. Many shops would have charged a diagnostic fee. They will keep my business now that I am back home with 2 vehicles.

Had an appointment for this coming up Monday, was called at noon today (Friday) that they could…read moreget our cars new tires on now if we could come over. That was at 1300 by 1500 they were complete. When most places say we are a little slow today we are shutting down early. At Meads they call thier clients to get them taken care of first. Great value fantastic service, and a knowledgeable crew. Wish I could give them 10 stars!!! Thanks Meads!

Great service! Just be prepared to drop off and leave for a while depending on work being done…read more They stay pretty busy

Great Customer Service, I went in this morning after going several places to get a battery…read morereplaced. The battery in my jeep was under the passenger seat, alittle complicated. The lady who helped me was genuine and knowledgeable of exactly what I needed. She gave me a price and told me she would get me taken care of. A few hours later they called and I paid and picked up my jeep. I highly recommend this place. I would definitely recommend this place. A family establishment for sure that shows GOOD people are still out there helping one another. Thank you

Made an appt- they are booked out for several weeks. Check engine light was on-they said it was…read morecatalytic converter that needed cata clean ran through the tank. Nice honest friendly place. $56 - others charge $200. Great service.

Do not go here!!! We had an issue with our tires after driving on I-10 and wanted to get all four…read moreof our tires replaced. The man knowing we were in need, tried to up-charge us 1100 for 4 new tires. We called the nearest discount tire 14 minutes away and the same 4 tires were priced around 740. If you can make it to another tire shop please do so because if you're in need, they will take advantage of your problem.

This is not a good place at all they do not have any mechanics. Nobody that works. There is…read morecertified. I did an application there was interviewed store manager Miss Harley told me to give my two weeks at my job that I was hired which was a lie during my job interview. I had to work on a vehicle due to the fact that they're mechanics could not fix the brakes. I wouldn't trust this place with my vehicle or anyones.. Stay clear of this place unless you want your car to be not safe from nobody being certified

I have been bringing all my vehicles here and directing friends, coworkers and anyone in need of…read moretheir services for over 25 years. When there was a change in ownership things went down hill fast, the new owner won't even acknowledge customers!! And his prices are out of control!! I really to keep going there, but terminated one of his best and longest serving employees! I'm done with them! Stay Away! Find some place else...

Lee and his crew at Automotive Alignment are the best around!!!!! Prompt service, accommodating to…read moreall your needs and fair pricing! They go out their way to help in any possible way they can! I can not recommend this business enough. If you need any car help they are DEFINITELY the place to go. I have been using them for 30 plus years for all my automotive needs and will never go anywhere else. You won't regret using this business!