brought vehicle in 4 times in 2 months. Original problem…read morewas DEF system error. Was also told at dealership that timing chain was loose. Replaced entire engine and DEF system. Drove truck home and it overheated. They sent tow truck to pick it up and determined a seal had been cracked when putting in new engine. Drove truck home and emission sensor warning appeared. returned it to dealer. picked it up and drove it home. The next day the same original error, "DEF System Error" appeared. I have spent over $20,000 repairing the vehicle over the last 2 months and have not been able to drive it for more than 5 days in 2 months. I am upset that the dealership has only 1 diesel mechanic but I understand that it is difficult to find good workers. The staff have been very kind and as helpful as can be expected.

I normally don't write reviews, but I felt that I had to regarding this matter. I contacted the…read moreservice department on Friday (10/11) to schedule a changing of my tires on my vehicle and was told that someone would call me back. I waited over an hour for someone to reach back out and no one did. So, I called back and was transferred to Nicole. She wasn't available but she did call me right back. Here is where it got interesting. I told her the service I needed, and she proceeded to give me the price of the factory tire that I have on my vehicle. I asked her did I have any other options for tires. She responded by saying "No, this is the only tire that is in my system that fits your vehicle." I told her that I had looked on the my GMC app and saw that I had options, she was like thats the app not here. I asked her if they could be ordered and with alot of attitude she was like no we can't order those this is the only tire for your vehicle. So then I told her that I had spoken to someone in the parts department a while back and they had given me options. She replied to me very rudely and and said I would be more than happy to transfer you to "___" in the service department. I can't remember the guys name she called. I was transferred to a lady in the parts department and she ordered me tires that would be appropriate for my budget. Now she was extremely helpful. I will say this, Nicole almost made me choose a different dealership to service my vehicle. I didn't buy my vehicle from All-Star but I chose them to service my vehicle because they were the closest to me. After, the way I was talked to on the phone I almost said forget about it being close and drive wherever I needed to go to get my vehicle fixed. The lady who I spoke to in the parts department made me change my mind. If Nicole would have simply said I can check with our parts department or transfer you there I wouldn't be writing this review. Instead, she chose to argue with my and treat me like I didn't know what I was talking about.

A lot to unpack here- So this all started in March 2024, Check engine light kept coming on, brought…read moremy truck in a couple times, apparently if they cant find a cause they charge you $240.00 for the diagnostics and not the factory warranty... Finally they recognized that there was a problem. It took almost 6 weeks to diagnose the issue... about 6 weeks they had my truck, then the problem wasn't what they thought it was... funny what you can find when you actually take something apart and look with your eyes, not your computer. At this point I've already lost money for work and sick time dealing with repeated shop visits. So a few days after getting my truck, it starts throwing codes... a bunch of codes... Service 4 W Drive, Service engine, 4WD off, etc. I took the truck in and told them I needed to go to Alabama for work the next day, what do i do? They said they don't believe its anything mechanical so no worries, go ahead and drive it, come see us when you get back. Folks, the truck broke down in Mobile, Alabama at the gas pump. I had to miss work, get a hotel room, my boss is really tired of hearing "my truck broke down" and "the dealership said", at this point I might as well just say my dog ate my homework. GM road side assistance took my truck to the local dealership, they gave me a rental the next day and said Chevy Reunite would bring my truck to me in Louisiana. The next day, Friday at around 4:00PM the Alabama dealership calls me and said my truck is fixed. They stated that whoever put my truck back together should really go back to school. (Navarre in Sulphur). They stated that my wiring harness had not been secured and the wiring was not grounded... After waiting a week, GM still could not give me a date or delivery window for my truck. Folks I had to drove 12 hours round trip to go get my truck in Alabama. Dealing with Chevy customer care was a total joke also. I lost thousands over the course of 2 1/2 months dealing with this, I explained everything and they directed me to page 13 of the warranty... My lost wages and hardships are not their problem. I asked for a simple lift kit (thinking about the upcoming hurricane season) as compensation after they tried to offer me 6 months of OnStar... after i countered, they offered me an additional 30k mile warranty... knowing full well i already paid for an aftermarket warranty which is a lot better than GM's hula hoop, penny pincher, factory warranty... I declined. I want a lift kit, They don't pay full price for their own parts and the techs aren't making $150.00 an hour for labor... make it happen. They stone walled me, added $750.00 in chevy points to my account and said that's all you get, not our problem. I've lost sick time, wages, gas expenses, time with my kids, and I've never been more stressed out over a vehicle in my life. This was pure negligence, not a mechanical issue or a part failure... but that's all on me, right? I've had Chevy's since i was able to drive, i was loyal to the brand for 20 years, this is the last GM product I will ever buy. 4 months is how long it took to get any kind of reimbursement from Chevy Customer Care, and I got a fraction of the losses I incurred. Pics are from the dealership receipt in Mobile, AL referring to the work done here in Sulphur

Id give negative to infinity stars if it were an option .has anyone felt that when they picked…read morethere vehicle up from being serviced that it was a totally different vehicle ,a put together piece of junk but the vin matches ur paperwork .u tell them about it and they tell u to prove it.i have and I have found like 5 different cars with the same vin different states different color.leave a response please if u have had the same issue thanks

The General/Sales manager named MAVERICK DEMOLLE talked down to and yelled at my elderly Black…read moreuncle as if he were a child, when simply asked to make a repair on the car uncle bought from Auto Plex 2000 in Sulpher, LA. Not only does the leadership of this car dealership (MAVERICK DEMOLLE) NOT value his customers, this dealership is also slow to repair their damaged used vehicles that are extremely overpriced, in my opinion. I suggest Black people in the Lake Charles area never buy a car from MAVERICK DEMOLLE or any dealership he is associated with, unless you enjoy spending your money with people that dislike you because of the color of your skin.

3rd vehicle purchase from them! Everytime they beat TX prices. I'll never go outta state again…read more Thanks Auto Plex 2000 Sulphur

They provided all weather mats, window tint, clear film paint protector as well as a lifetime oil…read morechange with Toyota...Blade, Kelly and Ricky helped me out with my new vehicle...

They fixed my car twice. They are very honest , fast , and let u know what's going on every…read morestep. They won't tell you something needs replacing if it don't !!!

Amazing staff, business, and owners! This business is nit just out to get your money or to make a…read morebunch of money off of you like the typical car dealership. Christian owner that is will to do anything possible to help you get into a nice reliable vehicle and will work with you any way possible to try and make it happen!