I am less than two weeks before we close on the sale of our home and our stack my washer and dryer in our basement, which is to go to the new owners, breaks down. I call Mike's Appliance Repair in Franklin NC, and they set up an appointment for the very next day. Mike and Jared showed up ON TIME and proceeded to investigate what was wrong with the 25-year old machine! After a short time, they narrowed it down to the need for replacement of two parts. One of which they could get quickly at a price of $150, and the other one had an indefinite timeframe and likely higher price. After patiently walking me through all this I came to the decision that the smartest move would be to purchase new equipment. They agreed that this was the right course. We talked about using some big box vendors to obtain the new equipment however delivery was unlikely within the parameters of our timeline. Mike got on his phone immediately and called his contact with City Plumbing and Electric Supply and I worked with the lady to place the order. This was on a Friday. She confirmed that it would be available for Mike and Jared to deliver early the following week. I got a call on Monday that the washer and dryer were ready, and that Mike and Jared would like to come Tuesday and remove the old machine and install the new washer and dryer. Again, they arrived on time and seamlessly removed the stack washer and dryer up a challenging flight of stairs and brought in, installed, and tested the new washer and dryer. They both were personable, professional, and honest! And they were priced fairly! Many thanks to Mike's Appliance Repair for getting me out of a jam. If you are in the greater Franklin NC area (I am in Cashiers), there is no other company to call when you have appliance issues. Also, hats off to City Plumbing and Electric Supply! Most grateful customer!!! Patrick read more

Mike is awesome! We had an issue with our dryer and he was both honest and forthcoming about it and helped us with a great solution. I highly recommend using him. read more

Mike was great and so was Jerrod. They did what they said they would do in a timely manner and showed great customer service.