I recieved a very generous gift to have my car detailed at Mike's Auto. $150.00 worth of clean, new car look! I was very excited since I had never had my car done to that extent before- just a seat shampoo once and a hand wax another time. I booked my appointment for a day that forecasted sun, but the evening before showed the forecast had changed and now was calling for rain. Who wants to spend all that money for an exterior clean and wax only to drive it away in the rain? So I called to re-book. Mike himself answered and stated that there was a 24 hour notice required to cancel. This was not specified when I made the appointment, it is not listed on the gift certificate, or his card attached or his website - so how would I know this? His position was that "everyone knows that all businesses have 24 hour notice for cancellation". I debated his position and he hung up on me. Given that display of unprofessionalism, I urged my benefactor to get her money back, but she asked I give him one more chance because his work was supposed to be excellent. So I did. Big mistake. When I arrived between 4:30 and 5:00 (I told him I would be there then), the car was covered in dust and I also noticed the entired bottom panel of the passenger car door still had wax on it. So I questioned him whether the car was done yet. He glared at me and said, of course it is! So I pointed out the obvious and he wiped off the wax with a dust cloth (which I then wondered if he used the hard shell wax with a polisher that he indicated he would be using) and stated the reason there was dust all over it is because it was sitting out all day! You'd think he would want to ensure a new customer was "wowed" by his work and wipe it off before I arrived, but in fact he only wiped off the windshied and then stated the "wind" would blow of the rest! yeah, right - it didn't. I had to wipe it off myself when I got home. As well, the windows were not fully cleaned as evidenced by the streaks all across the top when I lowered the windows and all around the sunroof had not been cleaned either. While I will contend that the interior seats and floors were well done, of course the overall expectation was much higher and he failed. I will not go back and will not recommend his business. read more