The carpet cleaner was punctual, friendly and competent. He did an excellent job and was in and out in quick time.

I had my carpet cleaned today and they did a great job would highly recommend them!!

Our 16 year old dog died recently. We had been holding off getting the carpet and sofas in our house cleaned, as we knew we would lose her soon. Just before her death, she was very sick. When she died, we call Mike's in Boone right away. The very kind and polite receptionist said they were booked up, but she would ask Mike if he could fit us in. He and his associate came over on their day off to help us. They were also kind, polite and extremely skilled. Our carpets and sofas looked and smelled great when they finished. the price of the cleaning was very reasonable. After they dried, some friends stopped by and asked if we had new sofas. We highly recommend Mike's Carpet & Upholstery Cleaning in Boone, NC. read more

Mike did a great job on pet stains and carpet cleaning in our cabin loft. Prompt response, first rate job, reasonable charge. I would definitely use Mike again. read more

This company was my first choice in carpet cleaning given their positive reviews, presence on Yelp, and actual company website, which I've since recognized is rare for other carpet cleaning companies in the area. Their online presence made me believe they were a family-owned company who appreciated helping those in the community. As another reviewer wrote, initially the company was receptive. I first called the week of June 3rd and was promptly greeted by a kind woman named Sheila (sp?) who appeared genuinely interested in my needs, took down all of my information, and made me feel optimistic about receiving services. I was looking for carpet-cleaning services as soon as possible (residential, approximately 1,000 square feet), though I was not having an emergency. She shared that they were busy until the end of the week, but they would call me back ASAP to reschedule and give me a definite answer whether or not they could see me by Friday. I did not receive a call until the following week, but I did not think much about it; we agreed to schedule for the morning of Thursday, 6/20 as I would be unavailable during the earlier slot they offered me. I received a phone call on Monday morning (6/17) asking if I could please reschedule for Friday 6/21 at 9:15 am, given they had another customer call and state that they had to have someone Thursday. I agreed that this would be okay. The morning came, and no one arrived. I called 2x and left a voicemail. Around 11:00 am, I received a call from Sheila replying to my voicemail sharing that we did indeed change the time to Friday afternoon. I don't remember this, and it's not what I logged on my calendar, though I understand it certainly could be possible; this leads me to assert that maybe a reminder of sorts from the company - whether phone call, automated text, e-mail - with the date and time of the scheduled appointment could be especially helpful both for customers and company owners/employees. A little after noon, two carpet technicians arrived to my house. They were exceptionally friendly, and I had no problem having them in my home. They were conscientious, hard working, asked relevant questions, and provided useful information to me about the carpet cleaning and drying process (I've never hired someone to do this before). I had my living room, hallway, and two small bedrooms cleaned for a reasonable price of 28 cents per square inch. One large pet urine stain was completely removed from my hallway carpet in a matter of minutes. The look and smell of dirt and pet odor etc. was totally removed on all parts of the carpet after their work. I watched them as they were working and took a before and after photo (which I will upload here; you won't even believe it). It is absolutely astonishing! I am so glad I had my carpets cleaned by Mike's Carpet!!!! This was long overdue. read more

I love that I didn't have to go with a big company & found this smaller local business to support! They were easy to do business with and they did a fantastic job on our condo in Sugar Mountain! We have a rental with carpeted bedrooms and tile/grout in our bathrooms. I HATE cleaning grout and unfortunately we have light colored grout & carpet at our place too so it gets quite dirty with renters- they cleaned everything so well!! Our fabric couches seemed very clean & fresh as well after their upholstery clean. Sheila was also so nice & made scheduling easy! I'll be doing at least a yearly cleaning with them for sure. read more

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We've used Mike's Carpet & Upholstery Cleaning approximately six occasions since 2004 to clean our residential carpet for various reasons and we highly recommend Mike and his entire staff. They are always prompt, thorough, knowledgeable and professional and on top of this, all the staff are very pleasant and a pleasure to work with. Last, but certainly not least, their cost is always very reasonable. read more

We have a few family owned student rentals in Boone, and ASU students are especially rough on carpeting. Mike is skilled at bringing odoriferous, heavily soiled carpeting back to fresh smelling and fresh looking carpeting. Amazing results. read more

I am an absentee owner and my condo was flooded. I called Mike long distance and my carpet was promptly picked up. Mike became my "eyes" and even took pictures of my unit for me. Above and beyond the call of duty! Best professional and friendly service ever! Mike is GREAT! Dr. Carole.B. read more

I can't speak highly enough about my experience with Mike. We had a relatively minor issue with some old carpet that we wanted to get repaired. The job was tough (impossible) given the carpet and the issue, but Mike worked with us all the same. He was very open and honest about the options and the expectations we should set for the repair. Mike wasn't pushy about trying to upsell us. He understood the situation and worked with us. Mike was always on time, did quality work and did it at a very fair price. Additionally, everyone I spoke to in the company was friendly and helpful. If needed I will most certainly call Mike again and I definitely recommend him and his company. read more

We have been using Mike and Shiela's services for years. They are reliable, honest and the best carpet cleaning business in the High Country. Mike's carpet restoration skills are truly amazing. Our rental company uses their services throughout the year and their reliability is paramount. Thank you Mike and Shiela for all you do for us. read more

I have been using Mike for 15 or more years- his staff is professional and are always punctual. I find his rates to be very reasonable and my carpets are always cleaned perfectly. read more

Initially, Mike's was very responsive. We are in the process of moving and they were able to clean our carpets the day after I called. That's great! The also suggested protectant, we we agreed to. We then proceeded to start our move in and filled the rooms with carpeting. Got a email from our realtor, who provided a key to the cleaners, that they "forgot" to apply the protectant, and had gone back the following week to put it on. BUT, we had already put things in the room so they couldn't do it. The aggravating thing is that we found out from the realtor. Nothing from Mike's! I called and asked how it went, they said it was done, and we would be getting our invoice. I asked if everything went ok, and she said oh yea, we couldn't do the protectant, and I guess you already moved in when we went back to do it. Some form of contact from them would have been nice. Now we'll wait and see what's on the invoice. read more