Cassie at Dockery was so friendly and helpful in us picking out the carpet and then her two…read morefastidious installers were on time & made quick work of the installation in less than four hours! I'm so happy for the service and the price we paid! Highly recommend Dockery Abbey!

Phenomenal customer service and an awesome product, highly recommend Dockery Abbey Carpet &…read moreFlooring!!! We worked with Mark from our very first visit to the store front. He is extremely knowledgeable and helped us choose the best carpet product to stand up to a 100-year-old home transformation. Mark gave us an initial estimate that was not only affordable but included a much better product than any other local competitor. Mark followed up at our home for measurements and we were able to get an install date around two terribly busy schedules. In fact, they even called and offered to work around an install date convenient to our schedules within at least a one-week schedule. Mark's install crew did a full demo of our current flooring, and haul away. Even though our old flooring had been installed poorly and required a tremendous amount of extra labor, Mark stuck to his word and it was all included in our price. I will be referring Mark and Dockery Abbey Carpet & Flooring to all my friends and family and it will be the only flooring store we use from now on.

* Used to order LVP flooring, cash and carry. * Best…read morepricing, special ordered the exact brand and color needed as no local stores carried in house. * Sales representative was very responsive to questions through text messaging. * Product came in quicker than quoted.

the volunteer installation crew just left our home on Beech mountain NC…read moreI cannot recommend this installation crew more highly. they were extremely professional and experienced. this installation of two floors of flooring was the the professional we have ever experienced. thank you Volunteer.

I work for a large flooring company in Nashville and ran into a situation where we were short on an…read moreinstall. I was in a bind because I needed just 4-5 more boxes of flooring and the manufacturer had just discontinued it and had no more stock. My rep found Volunteer floors as a store that stocked this particular product. I called and talked to Berry and he was very helpful and set aside the floor I needed. I was in a real bind and not only did Volunteer floor covering sell me the floor I needed to finish my customer's job, they gave me a great deal on this floor just because they knew I was in a bind. I don't get up to Roan Mt, TN much but if you live in their area I would check them out. Great people! Thanks again Volunteer Floor Covering!!! -Jonathan

I have no problems with the gentleman who do the install. The problem is with the owner. If there…read moreis an issue with the flooring and he won't return to fix it even if paid for it. He's too busy soaking the new rich ppl moving into the area to care about anybody else. Larry lies as easily as he breathes. Go someplace else to get your flooring done. There are plenty of options.

From the owner: For Your Commercial And Residential Flooring Needs…read more Winchester's Quality Flooring offers some of the most recognizable flooring products in the Tri-City, TN, area. We have more than 35 years of flooring experience, giving us the insight needed to provide the finest service and determine exactly what you're looking for in the price you can afford. Our products include: * Stainmaster Carpet * Mohawk * Shaw * Beaulieu * Bruce Hardwood * Mohawk Woods * Armstrong Wood * Florida Tile * Waterproof laminate All flooring Our products come with manufacturers' warranties, and a 12 month installation warranty is available. We are a local company committed to giving the Tri-Cities' customers a top notch flooring experience. Call us today to learn more!

So glad that I came to see Mrs. Debbie. Her price beat everybody in the tri-cities area. I am…read morevery happy with the product. The quality and finish of my flooring is top tier and will last for my lifetime. She ordered my flooring and it arrived in just a few days. When I arrived for pick-up the forklift and operator were ready right when I got there to begin loading the trailer. I definitely recommend Sims Hardwood Flooring and Stairs and will come back when I need more flooring.

Debbie is great to work with. She helped us pick out our floors and was very responsive when I had…read morequestions.

Worst place ever to try and do business with. The owner (Scott I believe) is a complete jerk with…read moreabsolutely no sales skills at all. Came to our home over two weeks ago to quote a job to replace flooring with new plywood with LVT flooring. Stated he would like to have the installer come by with him in a day or so to look at the job. We went into the store and picked out flooring. We expressed that we wanted to get the job done the first week of May. A week later we were back in the store and the person we talked to said he got with the owner who stated he call to set up time first of the week. Another week later still no call. Went to the store to take back the sample. The same gentleman stated he would give the owner the message stating we are still waiting on him. Called two days later spoke with a lady about not hearing anything. She stated she Would have him call me. Two days later I stopped by the store, a young girl asked if she could help and my name. The owner came out from back as I was explaining to her that we have been waiting on him for over two weeks. He addressed her as if I was even there. He told her " I will call him Monday". I asked who he is referring too? He stated - you. Couldn't even address me directly. I suggested he not call me and that he business manner is awful. He statement was "whatever".

We needed new flooring for our kitchen. The grout was popping out and the tiles were broken. We…read morechecked out different flooring stores and Jaynes had the best selection. They had to order the tile, and when it arrived we agreed on an installation date. The installers came when they said they would and did a great job removing old, broken tile and installing the new. They cleaned up after the job too. We couldn't be happier with the service!

Dont invite thieves into your home. My original contact person just disappeared. He did all the…read moreinitial measuring and choosing hardwood color. My last conversation was the original drywall person he had to help with this job was not to be trusted. A week went by. Then Two weeks. No word from my original source. Owner phones me to decide on a time to bring by the hardwood. Says my original contact is ill with the flu. Still no response from him. Later told he was dealing with a personal issue. Scheduled work was finally to begin. The person that showed up was the person I was told was not to be trusted. Things went from bad to worse. I had a family member that would be at the home while work was being done. The 3 workers had use of a 1/2 bathroom. They used my private bathroom which they had to enter a closed off bedroom door. They raided my garage fridge and drank all sodas. They left soda cans and food trash laying around. They went through my Halloween candy and ate it. After working an 8 hour day I most days came home to 2 trashed bathrooms, trash to pick up, and a home that reeked of cigarette smoke. My garage door and the door into my home would stay open as they smoked just at the garage door and the smoke carried into my home. One of the workers stole a Nintendo Switch Game Console. Criminal masterminds that they were used my Nintendo Account and changed the icon and name. Owner has ignored my request for reimbursement or to even answer my texts. I will be filing with the BBB and a police report. All in all they did a job. It is a decent job. It could be better. Some planks are not flush. Leaving uneven areas. I made them redo areas I found with dented and splintered corners. I would expect better workmanship when spending 16K on floors. Some days they worked 2 hours some days they worked 4. It took them 4 weeks to complete the job. It should have taken 2 weeks tops. I would give negative stars if possible. They have been given time to make this right.

Great assisting with flooring purchase for carpet and vinyl flooring. Good communication and follow…read moreup prior to installation. Nice job on installation.

Great service, quality work by a father- son team! We are very satisfied with their work and…read moredefinitely recommend!

Gavin's carpet care did an amazing job on our carpets and rugs in our house. He was very thorough…read moreand took the time to explain certain stains and how he cleans the carpets. Very friendly and provided outstanding customer service! Not to mention his affordability! Great price. Would highly recommend!