I had a break in the pipe going to my house from the water meter/main area. I googled some…read moreplumbers in our area, as well as placed an ISO question for suggestions on Facebook!! I choose this company too do the repair. They responded to my call on the second ring. The service dispatch set my expectations and said they'd have someone between 1 & 4 that same day. I got a text with response updates. The plumbers called at 11:30 and said they could swing by and fix it now (earlier than expected), if I had time right now. I agreed and they came. Poor guys had to bail out about 5-6 -- 5 gallon buckets of muddy water to get to the problem. They worked through the rain that started and got it fixed. It was disheartening to see them wallow in the mud and getting wet at the end, but they diligently got it completed, regardless of the wet obstacles. They even came the next day and double checked that it was fixed properly, because the rain was filling the hole at the end and it was fixed but not truly visible in the murky puddle the rain was making. I would recommend this company to anyone and I thank their employee Jonathan for a job well done. Thanks guys, it was very professionally completed to my satisfaction.

Chris came out today with a regulator problem with gas flow. He was so knowledgeable and…read moreprofessional. Fixed the problem. Educated me on the problem and what can be done if any future problems. Couldn't have asked for a better company and employees

Jakeb came out to figure out a mystery leak on the floor between my tub and toilet. He was kind,…read morecourteous, and helpful as he processed through and naturally eliminated possible causes. Like a good detective he narrowed down the problem and discovered the source to be water leaking from the grout in my shower walls. He successfully remedied the problem for me. It was such a pleasant experience. Next plumbing services were professional and excelled in communication from my first phone call, to check-ins and eta's, along with follow ups. I highly recommend this company for all of your plumbing needs.

Very responsible very nice courteous and he got the job done. Came on time call beforeread more

Colin came out to fix 3 toilets. Colin was very polite & cordial & professional. I had received…read morea text from Colin re: when to expect his arrival. Due to some older fixtures, Colin did have to get a couple of parts. He returned with the necessary parts and Kayden, to assist. Kayden, like Colin, was very polite & professional. Colin & Kayden are both great @ their job. Hargrave's Plumbing is fortunate to have such nice young men representing the company.

They were able to fit me into the schedule earlier and called to confirm that was okay. Our plumber…read moreAJ showed up when he said he would and was just so friendly and informative. I had multiple possible plumbing jobs of varying complexity and he listened to my concerns and presented me with clear options and insights. I know that in general it would be bad to encourage tipping in every industry but for the level of service provided in this case I wish there had been an opportunity to leave a tip. I will never call another plumber as long as I live in the area. Thanks for the excellent service.

First off I would like to say that Brian did a great job. He got me fixed up no problem. My only…read moreissue with the whole process was that communication with the dispatchers was poor. I called in about 9/9:30 Saturday and was told a technician would be there between 9:55 to 11:55. A tech didn't show up. I understand that. Service calls can vary in times so no worries. I called in at 12:30 for an update. Dispatch was busy and couldn't answer. I was told there would be a call back. I waited until about 13:30. No call. So I called back. Dispatch still couldn't answer but I was reassured they would call me. I waited until about 14:30. Still no call. So I called again. Same story. I called back at 15:30. Same thing again. Finally about 16:00 I got a call back saying that a technician would be there tomorrow (Sunday). That's fine. Sunday at about 8:00 I get a call saying that there are no techs that work in the area on Sunday and that dispatch should have known that. Rescheduled for Monday morning. Once Brian showed up he did a great job getting my leak fixed, working around other workers I had here setting up new appliances.

When they came they didn't explain if they did the height for the shower they should also do height…read moreof the faucet; when asked too they said they didn't have the necessary items. I was not satisfied with the service at all. I feel like when they came in because they came in to do one job they didn't try and educate the client on all that needed to be done

Came on time great customer service and was very knowledgeable…read moreWill de the only plumber I will use and recommend

Scotty, the owner was very knowledgeable and very efficiently solved my plumbing problems. He told…read moreme the cheapest way to solve my problem and didn't try to over charge me. I will defiantly call him again.

Unclog drains . The problem began on Saturday, the tech was available on Sunday…read more The problem was resolved Sunday. For the quality and timeliness of the work, the price was within reason. The tech also offered several alternatives to minimize this from happening

From the owner: At Benjamin Franklin Plumbing, we are focused on being the trusted plumbers in your hometown for…read moreany and all plumbing services. From drain cleaning and leak detection to bathtub installation to general plumbing repairs, we can handle every job and project. We know that you depend on the plumbing in your home to be fully functional in order to be completely comfortable. Our plumbers get to work without unnecessary delays to get things back to normal before you know it. Since all of our customers are friends in our community, we put our heart into everything we do to secure 100% customer satisfaction every time.