Totally impressed with their level of professionalism (they even wore booties when coming into the…read morehouse, which is rare here), and, even though they found more than what was in their estimate, they never went up on the price - they just took care of it; I was told that they don't go back and upcharge for "extras" once they've given.a quote, no matter what they find once they start. They even wore booties when entering the house. They worked nonstop, and didn't even take a break for lunch. Would I use them again? Absolutely!

Zach and Caleb installed a new water heater for me today. They did it really quick and were very…read morecourteous and professional. All the details of repair vs. new water heater were explained prior to my decision to replace the old one. They also explained the warranty items that come with the new one. I really appreciate this type of service and will rely on Pipes & Plugs for any other needs. Thanks Zach & Caleb for a great job. We will enjoy warm baths tonight!

Jakeb came out to figure out a mystery leak on the floor between my tub and toilet. He was kind,…read morecourteous, and helpful as he processed through and naturally eliminated possible causes. Like a good detective he narrowed down the problem and discovered the source to be water leaking from the grout in my shower walls. He successfully remedied the problem for me. It was such a pleasant experience. Next plumbing services were professional and excelled in communication from my first phone call, to check-ins and eta's, along with follow ups. I highly recommend this company for all of your plumbing needs.

Very responsible very nice courteous and he got the job done. Came on time call beforeread more

They were able to fit me into the schedule earlier and called to confirm that was okay. Our plumber…read moreAJ showed up when he said he would and was just so friendly and informative. I had multiple possible plumbing jobs of varying complexity and he listened to my concerns and presented me with clear options and insights. I know that in general it would be bad to encourage tipping in every industry but for the level of service provided in this case I wish there had been an opportunity to leave a tip. I will never call another plumber as long as I live in the area. Thanks for the excellent service.

During the recent freeze event in Lafayette we had a burst pipe. I was offshore at the time and my…read morewife was without water. I did research via Reddit to see who people were using and I ended up calling Hargrave. They required a $150 deposit that did not apply towards the work being performed because in so many words "they were busy". Once onsite they quoted $850 to cut a 6inch section of sheetrock and replace a copper line with PEX. No sheetrock repair. I asked for a detailed quote to no avail as I was suspect this was a half hour job for experienced personnel. Due to having to pay the $150 dispatch fee, they knew I was committed to paying for their services. I asked to speak with a manager which took about 45 minutes. He gave a 10% discount as a first time customer. However, I will also be a last time customer as I was correct in it taking half an hour. $1700/hr is predatory in my opinion illegal price gouging during as they stated "a freeze event". I will be looking into this further with the BBB. The only reason I give two stars vs. one is that the personnel onsite were very friendly and polite with my wife. I learned that while working retail, customers rarely tell friends about good experiences, instead they tell all their acquaintances about the bad experiences. The average is 20 people told per bad experience. With social media, that number is exponential.

Came on time great customer service and was very knowledgeable…read moreWill de the only plumber I will use and recommend

Scotty, the owner was very knowledgeable and very efficiently solved my plumbing problems. He told…read moreme the cheapest way to solve my problem and didn't try to over charge me. I will defiantly call him again.

Even though the bath was not used for a year( upstairs and we be of the older side) the grandkids…read morefound a problem with the last job, I talk to the office and they came and fixed the problem the next day. Thanks gentlemen

They came, they solved the problem and like plumbers everywhere, they were expensive... but not…read moresurprisingly so.

Unclog drains . The problem began on Saturday, the tech was available on Sunday…read more The problem was resolved Sunday. For the quality and timeliness of the work, the price was within reason. The tech also offered several alternatives to minimize this from happening

From the owner: We take pride in serving the vibrant community of Lafayette, and we understand the unique plumbing…read morechallenges that homeowners in this area may face. Whether it's addressing hard water issues prevalent in the region, performing sewer line inspections to prevent root intrusions, or offering eco-friendly plumbing solutions, our expertise is tailored to the specific needs of Lafayette residents. Trust Benjamin Franklin Plumbing of Lafayette to safeguard your pipes and preserve the integrity of your plumbing system. With our unwavering dedication to quality, reliability, and customer satisfaction, you can feel confident that your home is in capable hands.

We added a sewer line and plumbing fixtures to the barn, and also rehabilitated the septic system…read more RP's work was fast and tight; this is a top notch group of technicians and I know we will be calling on them again. Thanks RP's!

One of our water pipes burst on Christmas Eve during the arctic blast. Having never had this happen…read morebefore, my family panicked, turned everything off- the water and electricity- and called several plumbers in New Iberia. No one called us back. We really thought we were going to have the worst Christmas ever, but then we remembered RP's sewer system, whom we used before for our septic tank. Not only did they respond immediately, but when they called, they said they could be there in 30 minutes--on Christmas Eve, no less! They came quickly, fixed the problem, and offered tips to prevent this from happening. I can't thank them enough for saving Christmas for us. RP's sewer system are reliable and dependable, and the kindest people you could work with. Highly recommended, would never use anyone else!