I never write reviews. If I could give this store a zero rating for their customer service, I…read morewould. I must say, this is one of the worst experiences I remember having in a boutique store. I have been shopping in this store for many years now and spent lots of money. I usually buy my gifts early, especially during Christmas so that I can take advantage of the selection. The owners Marina, and the other senior woman that works with her with the blond hair would not do an even exchange for a Christmas item. I had purchased 2 ornaments by mistake, 5.99$ each, and all I asked is if I could exchange one ornament for a Christmas napkin which was the same price. Its not like they were going to lose any money. The owner and the the blond senior lady at the cash both said no, no exchanges on Christmas items. She said we have never bent the rules in 30 years and we are not about to do so now. Wow, what great customer service! Especially considering the fact that on boxing day, a student employee told me to come back after boxing day, since they don t do Christmas exchanges on boxing day, which is completely understandable. Its not the money that bothered me, its the principle, and their horrible attitude. The owner and the blond woman that works with her were both extremely rude, they seem bothered, and unfriendly. The other day when I was waiting in line for boxing day shopping at their store, I was talking to another customer waiting, she said, the store has gone down hill, and I could not agree more. If the business is too much, and adjusting your inventory for a straight exchange for the same price is too much of a hassle, not to be discriminatory, but maybe its time to pass on the torch to a younger generation. These women are stuck in their old fashion ways of doing things. They need to realize they need to up their customers service with the times, be more flexible, and make exceptions when it makes sense, in order to keep their customers happy and coming back. Remember word of mouth gets around. If not, it may be time to retire, as I noticed during my Halloween shopping at their store, they ( when I say they, I mean the owner, and that blond senior woman that works there), they looked fed up of customers already. When I asked one when the Christmas decorations were coming out, she just nodded her head and rolled her eyes, like she was saying in her head, let me get through Halloween first. I went across the street to the new store that opened called the Zone Maison ( this is a small chain boutique store, they have others in Montreal), and what a difference in the staffing. The employees and owner really care about their customers, they have a positive attitude and they are more flexible. with their policies. This may be one of the reasons for the store owners frustrations and bad attitude. For many years, Le Panier was the staple store in the Pointe -Claire village, now they have a competitor that sells beautiful items, and has friendlier staff with more flexible policies. Do yourself a favor, its not worth the drive if you live outside of the west island, their Christmas selection this year, was horrible, compared to previous years, another client in the store noticed this as well. The owner blamed it on supplier issues, while Maison Zone, that sells similar items didn't seem to have supplier issues. The owner and the blond senior woman that works with her, (I don t know which one was worse, I would say the blond woman had a serious chip on her shoulder) needs to put a smile on her face, and pretend at least to show she likes her job. Life is too short to be this inflexible and bitter when you are running a business! Remember things don 't last forever in life, and its your customers that made you! Ps. Please read the low class review on google reviews, with the comment about the shopping bag! This store is not deserving of our business, if they continue to be this inflexible, especially with their customers that have been giving them our money for so many years! Shame on you!

Headline: Win the Battle, Lose the War…read more We just spent $100 on gifts at this store. When we asked for an extra bag, the clerk wanted to charge $1. This store has a lot of interesting and cute gifts. We've been in there half a dozen times in the past three years. However, our recent experience causes us pause.

Very nice place to visit. All products are hand picked from different regions in the world. If you…read moreare looking for a unique accent furniture items, wall decorations, brass or copper lanterns then this is the place you should head to. Note that each piece has only one copy and is handmade so you might not find it again if sold.

From the owner: Check out Maison Fusion eclectic collection: Accent furniture, wall decor, Lighting fittings,…read moreLeather goods, clothing, accessories, jewels, perfume and scented candles, and much more. Every piece was carefully hand picked and brought to you from all around the world and is handmade by skillful artisans.

Perfect spot for getting Montréal/canadian gifts, the merchandise is tastefully representative of…read moreCanada, some are very cute! The owner, Mike, was a super nice guy and gave a a discount just for smiling :) 100% recommending this place for souvenirs.

We were here at the end of November. There's quite a few souvenir shops in the area…read more It's small and quite narrow, but it's wall to wall with every imaginable souvenir you could think up of. I was looking for some unique sweatshirts or items for my niece and nephew. Nothing really stood out as special or unique, but you can get a standard sweatshirt here or mug or something for sure. It's was a curious walk through for us, but it's always good to check out other stores just in case.

Wonderful store with just about everything for kitchens, cooking and entertaining,read more

Cute little kitchen accessory and knick knack store - have been in several times…read more It's larger than the average kitchen boutique and just as overpriced but the people that work there are extremely friendly and know their stuff.

Found out about this little Gem thanks to yelp!!…read more It's very beautiful and the ambiance is splendid! The place is super welcoming and has a homey feel. It definitely helps the fact that it use to be a home converted into a coffee shop so it adds that extra feel. It's very unique cozy and worth coming here on a cold breezy day ! They make all kinds of different specialty coffees, teas, smoothies and basically anything and everything you can think of. Service: super awesome! The girl was friendly and made me feel at ease with all the selections. She was very attentive and was a great barista Coffee: I went for their specialty of the month (October) and tried they Latte pumpkin spice .. it was deeelicious! I really like it it was pure awesomeness. My friend went for the smoothie she said she loved it Overall will definitely be back and try their other specialties.. it's super pretty and delicious. I totally recommend this spot 100%

Awesome view..especially in the summer months friendly competent servers and nice coffeeread more

This store alone makes me wish I lived even closer to downtown. It feels huge (they have a piano…read morefor gosh sake haha). With multiple floors, you just KNOW you'll find something for you or a loved one here. And, it might not be a book. Puzzles, houseware, cute decorations, planners, pillows, blankets, cards, candles, ebook reader cases, the list really goes on and on. The staff were friendly and they seem accustomed to how busy it can get. With their communication system and their devices to look up/scan books, everything seems like a well-oiled machine here. As always for Indigo, they definitely have pricier books and book sets but they also have their sales wall (3/$15 etc). I can never say no to dropping into a bookshop and since it had been so long since my last visit, it felt really nice to look around this one.

The bookstore is huge and has an impressive selection of books across all kinds of genres. There's…read morealso a big section of staff picks, which I really enjoyed browsing--it made it easier to discover interesting titles I might not have found on my own. It's easy to lose track of time wandering through the shelves; I could easily spend the whole day there. The space feels welcoming and well-organized, making it a great spot for book lovers to explore and relax.

What a lovely shop! Gets 5-star rating from me! Beautiful items - Proprietor is friendly and…read morewell-known to Cornwall. Purchased lovely card, infused maple syrup, incense (loads of variety) Dog toys!! Wonderful selection of gifts for all budgets. K. Barnhart

I've received the most wonderful arrangement from this florist. The flowers are fresh varied and…read moreare arranged elegantly. I used to work in a florist and I know quality when I see it. Not only that, the person that delivered them was very friendly and passed on her good wishes too. Would highly recommend!