Racially profiled. Disgusting and disrespectful customer service. DO NOT COME UNLESS YOU WOULD LIKE…read moreTO HAVE THE WORST EXPERIENCE. I am extremely disappointed by the treatment my husband received during what should have been a simple return. We came in to return an online order--shoes and suspenders that were neatly packed and clearly unworn. Within seconds, the associate handling the return began treating the items with visible disgust, dumping everything out of the box carelessly, and handling them as if they were dirty. Before even properly inspecting the shoes, she immediately accused my husband of wearing them. For clarity: the shoes were tried on briefly at home and never worn outside. There were no signs of wear, creasing, or damage--because they were, in fact, unworn. What made this experience even worse was the tone. The interaction was not neutral or professional--it was accusatory from the start. Another employee, who was in the middle of assisting a different customer on the phone, felt the need to interject and double down on the accusation without any basis. Had this been approached respectfully, my husband would have been more than willing to have a calm conversation. Instead, he was met with immediate suspicion and hostility. It's difficult to ignore the role that bias may have played here--my husband, an Asian man dressed casually in a hoodie and hat, was treated as though he was trying to deceive the store. This was not just poor customer service--it was disrespectful and unacceptable. No customer should be made to feel judged, profiled, or accused without cause. We expected basic professionalism and left feeling frustrated and disrespected. I sincerely hope management takes this seriously and addresses both the behavior and the underlying bias that led to this experience.

The service is great. Andrew was very patient with me and helped me pick out a really good suit and…read moreset up my alterations. Suits are great quality and value. Only reason I'm giving it a 4/5 stars is because my pants weren't hemmed exactly to my liking and while the staff tells me it's "fine", that's not good enough for me especially when I'm paying close to $1000 for 2 suits.

Outstanding service. Very nice clothing, especially the shirts. If they don't have what you want…read morein stock, they will order it and have it delivered. They do a really good job with their fitting process as they have all kinds of try on shirts to get that right size in the style you want. Kind of pricey but there always seems to be some kind of sale or coupon available.

A new fashion trend for men to have their shirts/tops untucked. The workmanship and stitching on…read morethese clothing is IMPECCABLE. Love some of the little details like red stitching on the buttons and shirt tail. It's a bit pricey but there are some items on sale. Of course the ones I have my eyes on are not on sale. Lots of pants and shorts with amazing wrinkle-free breathable fabrics as well. I'm always willing to pay $$$ for perfect fitting attire. Service was above and beyond. Extremely friendly young lady was very helpful.

Located in the Menlo Park Mall on the 1st floor, this Mango is a pretty large shop, and one of two…read morein the region between northern NJ and NYC. Return was pretty straightforward, so that was useful. Downside - they don't show on the receipt they hand you exactly how much was returned. You have to check your email in 1-2hrs.

On May 8th, 2026, I came to this location as a Mango member to do a simple return. I have been a…read moreloyal Mango customer for over 3 years and frequently shop here for office attire. This is a brand I love and have always trusted. The employee refused to look up my purchase despite it being accessible through my account, contradicting Mango's own written return policy. I called customer service myself and had my receipt in 5 minutes. I came back with my receipt and original card. Staff stalled and then falsely claimed I did not have my original card, which was never even asked about to begin with and was in my hand the entire time. The key holder.. Sidra then became aggressive, cursing at me and calling me "ghetto" and "a little girl." When she still couldn't justify refusing my return, she called mall security and the police and specifically requested they bring ICE, not because I was a threat, but to intimidate me into leaving so she wouldn't have to do her job. I had everything needed to process this return. It is extremely disappointing that a brand of this caliber has someone representing them with absolutely no customer service skills and such disregard for the people who keep this brand going. This was racial profiling and deliberate intimidation and it is unacceptable

Says they're open till 6pm but they don't let you shop until 6pm-security stopped anyone from…read moreentering and shopping nearing closing time. The security guard got nasty with me! I understand staff want to stop working but when a business says they're open til a certain hour, if I'm popping in to grab something and not allowed in-they just lost a sale and yup-that's just bad customer service imo. No problem walking into stores also in mall closing same time-even walked in those stores AFTER Zara who also closed at 6pm. lol-security literally said "don't take pictures of me. Go away!" Rating 0

No matter how many people in line waiting to pay, there's always only one cashier. It's like it's…read moretheir way to show how popular this store is. The product is fine but they could have allocated more cashiers. They're many workers folding clothes or walk around. What a poor customer service.

Well well well, after being a loyal customer (Uniqlo member who fancies scanning the membership…read morebarcode during checkout ;)) finally writing a review that was long due. This has been our first Japanese store interaction and in some way we find there's a fine thread of its culture weaved into this brand's fabric. The clothes seem to come up with a certain honesty with the way they are well made. This particular store is smaller compared to its cousin at the American Dream mall but has quite a collection for its size. The highlight of this brand/store is the unique self checkout technology they possess at the registers where you just need to throw the dresses in a bin and it checks you out without needing to scan the barcode manually. Parking isn't a problem at all as it's situated in the Menlo Park mall

@ Menlo Park mall, Edison NJ The store is small compared to…read morethe NYC stores, thus, they have limited items. Since the fitting room had only 4-5 rooms, the line was long to try on the clothing. Also, the payment line was long but you may put all the items in the bin which automatically scans all your items. Also, UNIQLO App can be used to order without standing in line.

J am so happy that I stumbled upon this hidden gem in Menlo Park Mall!…read moreThey always have great sales & the clothes are up to date fashion. Their jeans are so comfortable! I went in, tried about 5 different styles on & left with 3 pairs, 2 tops & a new jacket! The salesgirl ( didn't get her name) went above & beyond to be sure I was happy with my choices. When i was at the register she gave me a coupon to go back next month. I will definitely be going back soon!

Great store except for the fact that it appeared that there was one associate working. The cashier…read morehad a very rude attitude and acted extremely judgmental and higher up than me. Maybe she just was having a bad day but I do not think her personal issues should affect the customer. I overlooked her rude attitude as I got a great jacket in the sale section

American Eagle store located in Menlo Mall in the first floor, they also have an Aerie located…read moreupstairs on the second floor. Popped in here to do a return, one staff member was restocking and another was at the register, so it was a bit on the slow side compared with some of the other shops I've been in, the line moved very slowly. They asked for a phone number and our account pops up, but then they still need the order number. I do wish they could make their point of sale more efficient and be able to pull up all the orders that are relevant and just scan the item for the return.

Good store . We like the range of clothes here . A little pricey but some of the products are good…read more.. we generallly tend to buy mens clothing here . Not much of discounts when we went . Service and billing could be better and faster . Overall a good store ... conveniently located inside Menlo Park mall. Parking is a bit of an issue on weekends and evening times . Lots of eateries next to this shop.

Back in the day, I used to frequent this Banana Republic store for online returns since Woodbridge…read moredoesn't have a store. The store's layout used to be an even 50-50 split between men's and women's apparel. The men's section here has always been limited compared to the selection at larger BR stores (e.g. North Brunswick, Bridgewater, Short Hills) especially in terms of suit sizing, but over the past decade the women's section has been gradually displacing the men's section, which now occupies less than 1/4 of this store's shelf space. I'm guessing this is due to shifts in the dying demographic of shoppers who still shop for clothes via brick-and-mortar. Store associates here have always been helpful (probably because they're usually not teenagers), and like at other BR locations the cashier is located in the middle of the store. How this BR store has managed to stay afloat for this long is a complete enigma, considering that all of its neighbors on the second floor crumbled (even before the pandemic) and have since been replaced by off-off-off brand retailers, a slime factory, and a wine & paint studio. Even the Gap store here didn't survive. This particular wing of Menlo Park Mall on the second level has historically been very prone to turnover, so I'd keep an eye out for any liquidation announcements in the near future.

Hello my dear friends! What can I say about my favorite place I shop. Not only is that staff on…read morepoint but Jeff the GM is always so helpful. The place is clean, the message is clear, and the standards well what can I say 4 and 3/4 stars. Sounds like I know what I'm talking about lol, I should I was a BR merchandise presentation supervisor lol I look at every detail.

This review has been a long time coming, I apologize to the owner for the delay. I ordered a YSL…read morejacket online that I had spent over a year looking for in my size (it was from FW2018) from Prime Time and had a great experience! I was a little leary at first since it seemed there is a larger IG presence and I don't have an IG account so doing my due diligence was tough. I also could only pay through PayPal but I took a chance. I wasn't sure if my order was recorded but Marvin quickly responded to my inquiry and shipped the jacket super quick! The whole process on their website was seamless and had my jacket within about a week (I live across the country). The price was also reasonable compared to Grailed especially when considering I have never even seen it ln this size. Thank you so much for the great service, love the jacket!

This consignment boutique is located on the second level of Menlo Park mall right next to the…read moresneaker boutique called Clientele. I am obsessed with this store! There are so many good finds. the prices are fair. The items are mostly Preowned consignment-type designer threads and accessories. They put all of their items through a 3rd party authentication service before they put them out on their shelves. Once I get my coins together I will be returning to buy this LV bag that I've been eyeing. Hope it's still there by then - fingers crossed! I couldn't find a phone number for them online when checked but if you DM them on IG they will respond within 24 hours. @primetimemenlopark