Horrific experience - Avoid at all costs…read more I have never dealt with a more dishonest and incompetent management team. From day one, Halsten Apartments repeatedly tried to slip in bogus charges during my tenancy. Every single time, I challenged them, proved they were wrong, and they quietly backed down without apology. It was a pattern of behavior, not an accident. The manager, Matt Vasquez, is unprofessional and dishonest. He routinely made claims about "lease provisions" that simply did not exist. When I asked him to show me the exact section, he couldn't. He would just insist it was "in there," which it wasn't. His conduct was not only misleading but often outright illegal. He acts like someone who peaked in high school and now abuses a small amount of authority. Health and safety are an absolute nightmare. The ventilation system in my unit was contaminated with mold, and it made me seriously ill. I repeatedly notified management and asked them to address it properly, but they ignored or dismissed my concerns. Breathing in that environment left me extremely sick. Instead of taking accountability or sending qualified remediation, they downplayed it and deflected responsibility. Living here literally made me physically ill. Security is just as bad. I had a dangerous stalker trespassing on the property, and management did absolutely nothing. Instead of helping, they confiscated my Ring camera without permission, a blatant violation of the lease and my privacy rights. When I told them about the trespasser, their response (attached) was basically: "Call the police, we're not putting ourselves in danger." There was zero concern for tenant safety or well-being. To make matters worse, the hot tub has been broken for over a year. Despite countless follow-ups from residents, management never fixed it. Their excuse was that it was "too complicated" to repair, a laughable response given the rent prices here. It's a perfect example of their laziness and total disregard for the amenities they advertise. The only positive thing about this complex was the maintenance team, who were professional and responsive. Everything else was an absolute disaster. I have never had a more horrific rental experience. Between the mold, the dishonesty, the illegal conduct, and the utter disregard for safety, this was by far the worst property I've ever lived in. Do yourself a favor and never live here. Most of their positive Google reviews are fake and/or paid for. They don't reflect the reality of what residents actually experience. Most importantly, don't believe any fabricated response to my review.

last OCTOBER, the tenants were told that there would be repairs to the swimming pool that would…read moretake 6 weeks. It has been SIX MONTHS-the primary amenity has not been available. The only communication from management outside of an abundance of excuses is "thanks for your patience". They tell you that we can use the sister pool BUT we don't have access after 5pm or on sundays so how is that an option for most people? There should be an adjustment to our rent-not a hollow apology. -

I really enjoyed my experience living at The Allison. The property is very beautiful and…read morewell-maintained, giving it a resort-like, tranquil feel. Since most people own their units, you can tell residents care about how their place appears. I had a downstairs unit facing the parking lot with so much natural sunlight and had no bug issues whatsoever (my biggest concern before moving anywhere). I do believe it would be helpful to have more maintenance staff on hand, as sometimes it takes a while for services to be completed due to lack of staff. Manny (the service guy) is awesome, though, and goes above and beyond! The complex is also older, so I did have difficulty with appliances breaking more often than I'd like. The only other minor issue is that parking can be tough for guests in the evening. My parking spot was also assigned to a separate lot a bit further away from my unit, but that really wasn't a major deal. Overall, I'd recommend The Allison to anyone looking to rent or buy a clean, safe condo in North Scottsdale!

Carrie and her community that "help out" are terrible! I lived at these want to be condos for a…read moreyear and they refuse to fix anything. They blame the HOA for everything they can. I have slipped on their stairs and slippery floor many times! Washer and dryer don't work so instead of new machines they bring in used ones that still don't work! So glad to be out of that pace!

Do not live here. You are treated like a number, not a resident…read more I was charged $6,000 to break my lease even though I resigned nine days after my lease was renewed plus an additional $700 for just two days of rent, even though I turned my keys in early. At move-out, I was charged a cleaning fee of 220$ and was told I should hire professional maids before moving out so regardless that's the expectation to be paid. The apartment obviously needed a little cleaning but I was told that after move out they steam clean the carpets, patch holes smaller than a dime, re paint and clean so it seems unreasonable to pay an additional cleaning fee when they already have to prepare the apartment themselves for the next resident. On top of that, I was charged $50 for leaving two small trash bags out. Staff regularly walk the property five nights a week collecting trash (a service residents already pay for), but because the bags weren't placed inside the bins, since I had already moved out and wouldn't be there to bring them in, I was charged an additional petty 50$ for a service they already provided. I was also given a gate access decal that never worked. When I discarded it after ongoing issues, I was told I would need to pay $50 for a replacement. I also experienced ongoing maintenance issues that were never properly addressed. My washing machine did not clean clothes effectively, and despite reporting it, I was told it was due to my detergent rather than the appliance itself. I had a similar issue with the dishwasher, which also failed to clean properly, and received the same response. Additionally, my dryer rarely dried clothes fully, forcing me to hang-dry most of my laundry. These persistent issues made day-to-day living frustrating and were never adequately resolved. Overall, this experience was extremely disappointing. The fees felt excessive, inconsistent, and unreasonable. I would strongly encourage others to carefully review all policies and potential charges before signing a lease here.

l have lived here for 4 years. This is our home. The office staff is responsible and very…read moreprofessional. The maintenance staff is the best. They respond to every issue and resolve before leaving. The landscape staff is constantly maintaining the beautiful landscaping constantly.

I've really appreciated having Courtney as the manager at Vitri Apartments. She comes across as…read moresomeone who truly cares about the property and takes pride in doing a good job. She's always been responsive and attentive, which makes such a difference when you live somewhere. You can tell she pays attention to the little things that help keep the community looking nice and running smoothly. The hallway carpet cleaning made a big difference, and everything looked much cleaner afterward. The deck being professionally power washed also really improved the overall feel of the property. It's nice to see a manager who is so hands-on and clearly invested in the community. Courtney makes the place feel well cared for, and that means a lot as a resident.

My experience living here has honestly been challenging. There were multiple issues with the…read morecondition of the apartment at move-in, which made the start of my time here frustrating, and at times it felt like upper management didn't think my concerns were valid. That said, I really want to recognize the maintenance manager, Macy, and the assistant manager, Danielle who have made a huge difference. They have both been incredibly helpful, responsive, and genuinely care about resolving issues. Every maintenance request Macy has handled has been completed correctly and with attention to detail, which has made a big impact. Through all of the issues, both Macy and Danielle consistently took the time to listen and acknowledge my concerns. I never felt dismissed by either of them. They kept me updated throughout the process, often calling or texting to make sure I knew what was happening, and always made me feel respected and taken seriously. While my overall experience has been mixed, I would absolutely rate Danielle and Macy 5 stars for their professionalism, responsiveness, and care. If it weren't for them actively stepping in and following through, my experience here would have been extremely difficult.

I lived in a one-bedroom apartment at Scottsdale Horizon for 14 months. 13 of those months were…read moreduring the COVID-19 pandemic, so I spent a LOT of time in the apartment. This complex is located in a fantastic location, right near the 101 and Raintree Drive. It's walking distance from grocery stores, pharmacies, restaurants, and anything else you might need. My workplace at Kierland Commons was a ten-minute drive or less. Very little crime or disturbance in the area, so I felt safe walking around after dark. The units are rather small, but the layout makes it easy to make the most of your space. The interiors are very nice, with renovated granite countertops and good carpet and linoleum flooring. I do hope that they refresh the appliances next, as the dishwasher and oven/range in my unit seemed to be a bit retro. My only complaint is that the insulation in these apartments seem to be lacking, probably due to the age of the structure itself. A/C bills during the summer were higher than I expected for a home that size, and noise travels through the walls and floors easily. The common areas of the complex are nice, though I was unable to use most of the amenities due to the pandemic restrictions. The indoor parcel lockers are a fantastic benefit, a convenient way to have high-value items delivered without fear of theft. I was quite impressed with the management here as well. Felicia, Rachelle, and Olivia handled my move-in and move-out extremely smoothly, and they were all so easy to work with whenever an issue came up. At one point when I was stuck at home due to illness, Felicia retrieved a perishable package from the lockers for me and arranged for a contact-free delivery; they really go the extra mile here! Maintenance was prompt and helpful, and they provided me with a fresh A/C filter each month when I requested it. I expected to pay far more for such a nice place in such a nice area, but I was able to sign a 13-month lease at only $1200 a month. Overall, Scottsdale Horizon is a great option for that price range.

If you're looking for a complex run like a slumlord operation, this is the one for you. Maintenance…read moreis abysmal -- they regularly mark work orders as "complete" without ever resolving the issue. When questioned, the excuse was "we tried to call you once." Apparently, if you have a job or a life and miss that one call, your issue no longer matters. The air conditioning has ongoing problems, and when asked about it not cooling below 70°, I was told, "you just can't go down that low." That's not how air conditioning works -- that's how management avoids repairs. As for maintenance quality, the attached photos speak for themselves. The filter is clearly the wrong size, but instead of replacing it properly, they simply folded it to make it fit. That's like painting over a dead bug and calling it "fixed." This place doesn't value residents, communication, or basic upkeep. If you're considering moving here, think twice -- what looks fine on the surface hides a long list of neglected problems underneath. Edit 11/05/2025: Again if people want to see the complete incompetence of this complex, just look at the recent notice they left, they can't spell for one (4rd of Novebmer), and they have no idea when they will actually be entering. Is it Wednesday the 5th or Thursday the 6th? No one knows, and when we called the office, they had no idea either! A bunch of dolts with titles they don't deserve. Edit 11/11/2025: Was given a Docusign for a lease renewal (would so much rather not be staying here, but as we know the economy sucks) and their online portal is not working. When we called the desk to get it fixed. They would rather not do any sort of work on their end through pure laziness, and instead ask us to come to the front desk to try with their computers. Gotta love a community management company making us do work when this is their job. Edit 11/15/2025: Noticed a lack of water pressure around 15:00 today. At first expected it to be a water shut off and to be resolved by 17:00. No, by 18:00 I left home only to notice a main POURING water into the southern most parking lot. By 18:30 there had yet to be a formal acknowledgment by staff via email, call, mass text etc. alerting residents to the issue. I know they can't control a burst pipe. But they control how their tenants find out about issues to ensure the staff is on top of the problem. Again, not a word from staff. Edit 11/19/2025: A consistent issue here at Horizons. Cockroaches. Enough said. Photo attached.

Please do your research, due diligence and visit the property during the day and night to see if…read morethis is the right place for you. Ask the right questions and READ ALL THE REVIEWS ABOUT PILLAR FOUNTAIN HILLS. These units are extremely expensive with additional monthly fees that add up fast. Make sure you have full transparency, full disclosure and even if you get the opportunity ask tenants for their honest feedback. Good luck!!!

Moving to Pillar Fountain Hills has been the Best moving experience of my life! Yes, this is a…read morebeautiful community, but what really makes it so superior is the incredible management team of Mickey, Jeff, and Eric. Mickey, the manager, is Amazing, so personable, and her goal is for you to be 100% happy, and Love living at Pillar Fountain Hills! Jeff and Eric are the same! I am so impressed with how quiet, clean, and upscale Pillar is - everything you could ask for, and more! Move here and you will Love it!

For the 3 years I lived here, my rent and everyone else had a 400-700 increase every year. We all…read morespent our time paying $1000 to move to a different at our old rate and with moving expenses amortized it over 4 mos. It's rare to find someone in their original apartment. And it's difficult because we are OLD! The reason I'm changing my star review is the last few months, they have not done the increases. We have 3 new building on every side offering 1-2 mos free. Now it can go back at any time. I had 3 rent increase, but I had to move apartments once to get back to a lower rate. AND once you move they rent it at what you were paying!! So I posted before that one year here is fine but be aware it will go up $500 every year, Anyway, that is the reason for the 4 stars - because the people here are wonderful. I want good people to move in. If they keep a small amount each year I will stay. If not, then I move to one of the new buildings around us. This is no reflection on the on-site staff. They are at the mercy of Greystar. I will never rent a Greystar again. Hope this helps

Onsite Corporate Overture management could improve . The…read morebuilding's balconies and windows are being Washed the 1 st time since Overture Kierland was built. The A/C on 5 th Floor broken in AZ HEAT in process of being repaired . The DogPark id cleaned every Five 5 weeks ... the gate with a key can be opened by reaching over the gate, management told me they could not apply for a permit to raise the gate till the new year??? She did not blink when I told her Maintenance said OVERTIRE cleaned dog Paul every 5 FIVE weeks! The Yoga Gym Instructor IS usually late ,very late or a NO SHOW for scheduled classes . She calls management office on the 1 st floor Management does not Notify residents in Gym on 2 nd floor ...class or No class! The garage is filthy. The onsite scheduled classes and events are informative and enjoyable . Lately we have had several False Fire Alarms. Overland Kierland is an Over 55 community, Using the Stairwell to exit Overture Kierland is not EZ for 80++year olds and those residents requiring home medical care for a False Alarm . See pic below Kitchen Cabinets peeling , several photos taken ... no repairs .