FAKEEEE: Fake papers, fake vapes, fake glass. Don't be attracted by good prices, these guys are complete shysters. Was even told on the phone to deal with it upon complaining about $60 worth of fake product. Bottom line: if you like getting ripped off and want cancer from their fake papers and want to waste money on all their other fake products, go here; otherwise, AVOID AT ALL COSTS. EDIT: Specifically was sold fake raw organic 1/4 that were obviously counterfeit and bleached beyond belief (burned harsher and darker than a receipt) and three disposable vapes, two of which didn't work out of the box. read more

Sold me defective products, then refused to amend the situation. 0 star business, cheap quality, poor customer service. Go to lazy Jay's, wild side, green peace pipe and hydro, or smoker friendly or anywhere other than underground. I suppose you get what you pay for when you want a "pearl st experience" read more

I've been going to Mile High since 2005 and have never had a negative experience. Their selection of glass--bowls, bongs, rigs, bangers, etc etc--will blow your mind. Their prices range from $5 throwaway pieces to devices that will cost you thousands, but no matter how much money you have you'll leave satisfied. I don't remember the service being great or horrible in the past (I haven't been in a few years) but when I went yesterday it was spectacular. I only planned on spending $25, but was treated as if I was their most loyal customer. I hope my grandkids buy glass here in 50 years! read more

I wish I could give 0 stars. About 2 weeks ago I went to Mile High Pipe on Pearl St. and purchased a $300 16 inch straight shot stemless water pipe with a flat honecomb perc. The guy working there told me it was a very sturdy water pipe and I had made a good purchase. Fast forward 2 weeks, and I come home to my locked and empty room to see that while I was at classes, the tube had cracked. It was a hairline crack all around the circumference of the tube and it was quite obvious it was due to a structural issue (see pic below). I called you guys and told the guy who picked up the phone what happened. He told me there was nothing you would do. I asked to speak with the manager. He said he was the manager. He then accused me of breaking the water pipe and lying about it to him. I told him that I didn't and it was obvious that this store had sold me defective glass. He then told me to "FUCK OFF" and hung up. I can safely say I will never come back here again. read more

Mile High Pipe & Tobacco II - Defective bong that cracked days after I purchased it for $300. When asked to fix it, the manager told me to "FUCK OFF" - Tobacco Shops Near Me - Boulder, Colorado

Absolutely killer glass, friendly service, & prices way lower than any of the surrounding glass shops. 6 stars out of 5

The girl working the shop was super nice and helpful believe she was from Atlanta -- as I mentioned on another review of their next door neighbors -- dope deals on glassware if you're from out of town and need some inexpensive pieces you will leave behind also good deals if you're shopping to bring home some pieces as well. Don't ever change your prices read more

Personally my favorite pipe shop in Boulder. First off: Shout out to homie at the front: Jesse has been really up-front the last few times I've been to this shop. The people working here seem to know quality glass, and where Its coming from but there's a wide variety of glass at this shop to choose from which can get a little overwhelming if you don't know what you're looking for. Overall the staff make it easy to ask questions, arrange good deals, and show you any piece of your choice which has had me coming back to this store all the way from Longmont. read more

Went in for the 4/20 sale and it was great! Very busy and still was helped in an timely manner. Bought a new nail, carb cap and a torch got it all for $80! Was helped by two really nice employees named Megan and Jesse. One of my favorite shops in Boulder in comparison to the rest! read more

I had to change my previous 5 star review to reflect my last purchase at this shop. I bought an electric item there for $102 after haggling them down to a 25% discount on what they were asking. I make the purchase and go home and look up what it would have cost online. To my dismay I found the same product on amazon for $26.29. I called them immediately and asked them if i could return the device. The guy said no, even though I hadn't even taken it out of the bag they gave it to me in. These people do huge markups on products, and always offer a discount. But even with the discount it is still a huge rip off. DONT GO TO THIS STORE read more

I'm not a boulder resident, but when I visit CU, or my friends nearby, I usually come to pearl and stop in. I bought my first glass pipe here, and it is by far the sturdiest glassware I own. That being said, I've probably busted half a dozen "regularly" priced pieces. The prices here aren't spectacular and they don't do you any refunds or returns or exchanges for any reasons, but I've never had bad experiences as a result of the staff. Just be sure that you want it before you buy it, haggle it down a few bucks, and be careful with it. I would be cautious making large purchases here. I personally have never had a quality issue, but have heard it from others and I have dealt with no returns. read more

The friendliest place I've since I got to Colorado, Great Deals, Beautiful pieces, and the staff couldn't be anymore friendly. I will be back read more

I have never had a problem with Milehigh - have purchased several pieces here, as well as tons of Randy's black label, which is cheaper here than most. Customer service has been just fine - knowledgeable and attentive. read more

Very great staff. Allie was excellent, she gave us tips to go around the city! Highly recommend

Customer service is great, prices are cheap and deals are always happening. If you have your mmj card or student ID you get 20% your entire purchase.... Finally pays to go to school :) To bad people leaving comments below couldn't take care of their belongings (it's called roommates) and had to take it out on this business. read more

I hear bad things. On of my good friends recently made a purchase from your store and had an issue with the item he had bought. After calling your store and calmly stating the issue in hopes that you could maybe compensate him for the defective product you sold him, one of your employees told him to quote "fuck off". Regardless of the minute details of the issue with the item, the fact that your employee was so rude, unwilling to help, and downright disrespectful is an example of horrendous customer service. If that is the kind of employee that you hire at your business then the next time I am in the market for a piece, you can guarantee that I will be taking my money elsewhere. read more

Hey guys, first off this place probably has the worst customer service I have heard of. I am friends with one the reviewers who's water pipe was broken after two weeks of use. I actually thought it was a very nice piece of glass and worth the price. I was considering going to purchase a nice pipe myself. My friend told me of a stress fracture that he had developed, which is common in defective glass. Usually a head shop will replace the glass or give a full refund, which in business is the correct thing to do. Happy customers mean more referrals, which in turn means more business. This place must not like money, because they do not like to treat their customers with any respect. My buddy was literally told to "fuck off." How could any place of business get away with conducting actions to a customer so poorly. Mile High, you have lost any of my interest from buying from you store. Maybe, should you right your wrongs, I may reconsider. read more

Do you like quality glass and friendly faces when you are buying expensive glass? Do you go glass shopping expecting your glass to last for a long time? If so THIS PLACE IS NOT FOR YOU!!!!! Take your money elsewhere, there are plenty of other glass shops in Boulder, even on Pearl.... This place blows, horrible customer service, overprice their pieces and wont accept responsibility for selling defective pieces. read more

The above reviewer must have dealt with the owner, because now days the only employees are hippy/punk looking girls who have no idea about any of the products and are very rude and condescending. I have visited this store many times, and have realized that you can buy the exact same products in the store (besides local blown glass) online for 1/5th the price! This is due to their high rent they pay to be on pearl. Don't do business with girls who think they are gods gift to the world, when you can save enormously online! read more

I recently heard that this shop has terrible customer service, and as a consumer, it bothers me that a store at such a reputable location as Pearl St. could treat it's customers so poorly. If a customer chooses to buy a product from a shop, and it malfunctions or breaks due to natural cause within a few weeks of the purchase, I would fully expect that business to be helpful and find a way to satisfy the customer to maintain a strong relationship for future business. I know a very large number of people that will no longer be doing any business with this shop. There are many options in Boulder, find one that cares about it's customers! read more

My experience with their Pearl store was as good as it gets. First off, when I went in it was very busy. It was very obvious that the 3 staff members were already busy with customer, however one of them immediately took the time to greet me and let me know that she would be right with me when she was done with her customer. I had never been in before so this gave me plenty of opportunity to see what they had. A few minutes later after the previous customer was done checking out, I was helped immediately. I knew what I wanted when I came in so that was very helpful. I ended up choosing the Mighty vape, which is killer if you can afford it. They were able to match the price online (Saving $100) and she even gave me a in depth explanation of how everything on it worked, including the cleaning process (which kind of sucks, but is also worth it). In the end, she even threw in a nice carrying case for free to help keep my expensive new vape in condition in case the worst happened. Flash forward about a week, when I went to register the unit (which you can't do) I found that the in order to take advantage of their warranty, you simply need to have the original receipt of purchase and as long as it's still in the warranty window they will replace or repair the unit. I however had lost the original receipt and when I went back to Mile High Pipes they were easily and happily able to reprint my receipt. Overall, my experience with shops in Boulder has been horrible, full of snobby yuppies or people who just don't care and I must say this store is definitely not one of them! Oh and for those old reviewers, having 3 friends post fake reviews even though they weren't the customers is nothing short of complete Bush League cry baby B.S. I understand you didn't have good experience but come on, move on with your life. read more

I'm a Boulder resident, and out of all the local pipe shops in the city, I have received the WORST customer service at Mile High. About a week ago a friend and I find a "sturdy" bubbler which we attempted to buy. Upon seeing my friend's ID the employee gave the 100% real ID back, claiming that the ID was fake. We were both startled, but understood the confusion due to my friend's young appearance. After providing further proof of his age, the employee turns to his co-worker, IN FRONT OF US, and makes insults regarding my friend's appearance. After we confronted him about it, he once again claims that the ID is fake, but reluctantly sells the piece anyways (even though he thought the ID was fake). He states that the transaction is a one time thing, and tells us that since they will remember my friend's face, he is no longer allowed inside the business. Not only was the situation embarrassing, but my friend was ridiculed and insulted by the employees. I will NOT be shopping at Mile High any longer, and highly recommend any of the other pipe shops in Boulder for better prices and better customer service. read more

I wish I could give this store more stars for their selection and customer service, but the fact of the matter is, I bought a small Inside Out glass one hitter, was very gentle with it, kept it in a padded bag and everything, but it broke five days after purchase. The first time I used it I noticed brown bleeding into the glass in a hairline crack all the way around the bottom of the bowl piece, not at ALL like normal color changing glass behavior. I believe it wasn't sealed properly, but also the crack was something I would not have been able to see in the store, due to their incredibly dim lighting. Although they were friendly, I suspect alot of their glass is defective and that is why they keep the store lights so low. After asking around among my friends, I discovered everyone who had bought a piece there had a similar story to mine. Hopefully this company will start inspecting their glass better, or turn up their lights so their customers can inspect it more thoroughly too, but I don't feel I can ever shop there again. read more