Let's talk tailor made uniforms!! I dropped. My military jacket ASU off in hopes that it could be salvaged. It was way to big and already and had my rank sewn on it. I am pretty desperate as I have a board in about 3 weeks. And I need my uniform to look awesome! The seamstress upstairs who unfortunately I didn't catch her name. Did an amazing Job!! She literally had to tear my jacket apart because it was so big! She fixed my rank that was put on there wrong and she even hemmed my sleeves so they sit exactly where they are suppose to! It They cleaned my pants and my shirt for 8 bucks. The grand total of the jacket was 100 dollars. I didnt see a problem with that at all. I was so pleased when I put on my jacket. Next time I will take a little extra cash to tip her. I am dropping off my pants on Monday to have them taken in. They are wayyyyy to big in the waist. I will be going here now for all my alteration needs as long as I am in Morgantown. I recommend this place! Great service and speedy as well!!! read more

Please don't take your clothes here. Marginal work at best. First time I dropped off clothes my pants came back having been pressed flat front and back, no center creases. WH*! I've never had any cleaners not press a crease in pants. I complained twice and finally got $45 credit. I said I'd try them again. Biggest mistake I've made in a while. I picked up my clothes yesterday. Only a $ 25 credit was given and then the real surprise while the shorts do have a crease they seemed too forgotten to press the rest of the garment. I've emailed them and I'm waiting for their response. I've posted pictures of the blue shorts and how they looked I've also posted a pair of shorts , tan, that I did at home. If you don't mind paying for a service and having to redo it yourself this is the place for you. Me I'm looked for another cleaners. Oh added bonus I'm missing a pair of pants! read more

Mileground Dry Cleaners - My ironing vs theirs - Dry Cleaning Near Me - Morgantown, West Virginia

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I dropped off my fiance's sweater and necktie. I told them there are stains I couldn't get out and they assured me that they can work with it. When I picked up my items, I asked about the sweater (since I knew it was difficult stains) and they said they couldn't get the stain out. I paid them for their work anyway since it wasn't much but when I got home... the necktie still had stains! I didn't ask about the necktie when I was in the store (since I assumed it would be an easy fix) but don't you think they should inform customers upon pickup rather than just leave a note on the hanger? I understand that I should pay them for their time but at least let me know when I pick up the item and pay vs. waiting until I get home for a "nice" surprise. Horrible customer service, I will never drop off items here again. read more

This place rocks! I was traveling from out of state and needed a new pair of pants and shirt pressed for a wedding in two days. Lady waited for me to arrive and pressed them while I waited! read more

Not even 1 Star. I will never take anything to the Mileground Dry Cleaners again. They had my items from May 18th - July 9th. My ticket said ready on May 20th. When I called them about the pick up, they said June 12th and I was okay with that. Then I could not get anyone to answer the phone-found out the reason-they shut down for a week of vacation. The items were only 80% clean and I didn't get everything back that I dropped off. The worst part is that when I called them to explain, they were the rudest business people I have ever had the misfortune of speaking to! They would not even listen to me. They were right, they didn't make a mistake, etc. The rudeness and sarcasm was very unprofessional, not to add the once the man got on the phone, you could still hear the lady screaming in the background. Beware! read more

How do I begin to express my frustration. We've used them for three years and its been consistently downhill. They've lost a toal of three pieces. With the first one, a black thigh-length Ann Taylor sweater, they assured me it wasn't possible for something to get lost as it would have come out somewhere in the system. There wasn't really anything I could do but I started writing down every item that I dropped of with a description and my own item count. Then they lost my son's toddler suit jacket, which was only there because they had to reclean it when I found a large discolored spill/spot on it that wasn't there before I dropped it off to be cleaned originally as a new item. They did find this one but it was quite a while. The third item they lost was my husband's two piece suit. I went to pick it up two days before a job interview & they couldn't find it. They told me it likely was given to someone else on the rack nearby and they would make calls to find it. Two days later they did not find it but Kathleen, the lady at the counter, assured me that Marty, the owner, said to do whatever it took to take care of it. I explained it wasn't a department store suit but rather one purchased at Daniel's, the local mens store, and had required extensive alterations. She again says to go ahead and buy another suit, per the owner. I called back a week later in hopes that they had found the suit and it would save my husband the hassle of shopping for and having another one fitted since he has an 80-hr. work week. I speak to Marty, the owner, and he says they haven't found it but that we need to give him another week before we buy another suit. What!? Where is the miscommunication because he already instructed someone on his staff to ok the purchase. What if we had already bought another suit on the first ok? Two weeks later the suit has not been found and my husband calls to speak to Marty. He okays purchasing a new suit but insists that his seamstress does the alterations. We've always used Becky at Daniel's but we agree anyway. We buy another suit and take it to his seamstress but she says she can't lower the collar and the suit is puckering terribly at the top in the back under the collar. It makes it look like the suit doesn't fit him. We drop off the receipt downstairs at the counter where Kathleen is working again and tell her we need to speak to Marty about reimbursement because we had to put the purchase the suit on our credit card. She says reimbursement should be practically immediate but she will tell Marty to call us when he comes in that day. A week later and we have not had a return call from him. When I call and speak to him, he says that he and I previously agreed that he could give us store credit in exchange. I tell him that we never had such a conversation and that our last and only conversation was him telling me to give him another week. He says whatever and that he said before that he would make it right. He claims that Kathleen never told him to call us. He takes my address and says he will mail a check. A week later, still no reimbursement. My husband goes to the shop on Thursday and picks up the suit but Marty is not in. They say he ran to the other store and will call us upon returning. Three hours later, still no phone call so my husband has to go back to the store. He catches Marty as he is leaving again. Marty says he needs a few days to get the money together and he will mail it on Friday or if we haven't received it by Monday, he will have a check at the store on Monday. On Monday, my husband stops by and Kathleen tells him that Marty never works on Monday and she doesn't know anything about a check. This is beyond ridiculous. If you have time to deal with all this hassle and expense, this is the place for you but otherwise, it is terrible. We've invested time, energy and money to resolve an issue that we didn't even create. Now we also have to take the suit somewhere else to have the additional alterations made and it looks like we're getting stiffed on both ends now. This has been an 8-week ordeal and I'm really fed up. I'm tired of trying to work things out the right way when obviously this guy has no idea how to run a business. I'm in property management and my husband is a physician at a local teaching hospital so I guess he doesn't take into consideration the feedback his customers give to others in the community. And trust me, its not good after all this. I deal with collections on a regular basis so my next step is to file with small claims court and it will cost him more than just the suit reimbursement. He can pay us for our time and all the hassle. I DO NOT RECOMMEND THIS DRY CLEANING & LAUNDRY FACILITY. read more

This place is a rip off. I sent over maybe 7 shirts and two pair of pants from a local hotel that needed to be washed and ironed + a pair of jeans and some underwear, tee shirts and socks that fit in a grocery-sized plastic bag. I got a bill back for over $80! They charged $4.25 per tee shirt that was just thrown in a washer and dryer and loosely folded. They know it came from a hotel and just jacked up the price. I understand the extra expense, but would have expected a price of maybe $35, which is stiff, but understandable. This is just wrong, though, and is tantamount to fraud. They charge a different price if your drop off the clothese and in fact charge basic laundry by the pound. I know, I have done that in person before. This is just a dirty rotten rip off of a business. read more