I don't even know if I can express how bad this company is through a review.
Where do I begin?????
First of all, I finally get an appointment and they tell me between 11-1. Ok cool. At 12:47 pm I get a call saying he won't be there until between 5-6 because he is stuck in traffic in Brooklyn. I live on Long Island but the Nassau/queens border.... it would not take him 5 hours to get to me if he was telling the truth. So now my day is ruined I can't do anything productive because I have to wait for this guy to come.
7:15 pm he calls again (at this point I am FURIOUS) he says the gps says 8:11 arrival I'm in queens. Are you f****g kidding me? I try to be nice since he's dealing with my car but CMON. He finally gets to me at 8:30, parks about 3 blocks from me. He doesn't apologize. I ask what took so long he said another customer held him up. Really? Whatever. At this point I'm just happy he actually came considering I was moving to Florida in two days.
Now here's the best part. Get your popcorn folks:
I get a call that he will be to me in 45 min with my car. I was at lunch with my mom and even though I knew he'd probably be longer we left to go to the meet spot aka my new condo. An hour and a half after the 45 minute mark I get a call from him, (screaming)
YOU DIDNT TELL ME YOU LIVE ON A BRIDGE!!!!!
Um ok....i don't live on a bridge.... I live near a bridge?? He goes: I'm on the bridge come out and get your car.
This guy literally parked his truck on the middle of the bridge and had me go on the bridge to get my car!!!!! I fool you not. I took photos don't worry.
He put my life in danger by having me walk up on the bridge. So ridiculous. And for him to speak to me so rudely??? No way.
I get up on the bridge and hand him his damn $675 in cash (I already gave him another 200 up front). He had the audacity to say "where's my tip"
TIP???? I'll give you a tip get a clock, a GPS and a better attitude!!!!!
The best part is: the guy who handled my appointment (maybe the owner) told me he is giving me the BEST guy for the job. Well if he's the best, I can't imagine what the worst would be. Probably somewhere in an ocean or lagoon to pick up your vehicle.
See photos and do not use this company. read more