Their sales techniques are 1 sided in their favor. One purchase they called me next day to raise the price quoted in writing before. Next attempt they canceled my quote price because they didn't hear from me for 1 day, yet they threaten legal action if you don't pay them right away. Product takes 2 weeks to ship vs MME 2 days. They act like they're doing you a favor by losing their higher prices to meet competitors with better service. Their methods are clearly geared in their favor don't expect any leeway as a customer. read more

Miles Franklin was recommended to me through the Dollar Vigilante. After reading the Dollar Vigilante's article on how to own gold, I decided to give Miles Franklin a call. My call was returned (in a timely manner) by a very pleasant, down to earth and professional precious metals specialist named Michael Spector. Michael thoroughly explained the entire buying procedure to me and was open to answering any questions I may have had. He also invited me to call him anytime if I wanted to ask even more questions. He made himself quite accessible. It took a little while to receive my shipment because they will not ship the metals until 7 days after the check is deposited into their account. FYI Wire transfers are also accepted by Miles Franklin, but in my case they were a bit backed up with orders so the check made more sense and saved me on wire transfer fees as was recommended by Michael. Overall, it was a great experience and I will definitely buy from Miles Franklin/ Michael Spector again and recommend them to everyone! read more

Miles Franklin is stellar. Kathie Bortnem is a skilled, devoted professional. She is also warm, patient, and helpful. Sure, she sells precious metals. We also discussed depositories. To cut shipping fees, she grouped purchases going to a Canadian vault. Her networking jump-started my sluggish IRA custodian. I felt like beloved family. Laura Waters told me about shipments; they are discreetly marked and remarkably secure. Joel Kravitz and Jackie Dahl helped with Canadian vault contracts and payments. Everyone at Miles Franklin makes me feel special. I hope President Andy Schechtman feels very proud. I happily recommend Miles Franklin. They offer great prices and decent, professional, efficient people. I feel blessed to have found them. read more

This company is NOT the place to buy/sell numismatic coins! I don't know about bullion coins because I will not deal with them anymore. Tom read more

I worked with Miles Franklin in setting up a Precious Metals IRA. John Herbert from Miles Franklin was great, he answered all my questions, promptly answered emails and took the time to talk with me for as long as I wanted. I felt like I was important to them and not just another customer like some of the larger brokers. I made a large purchase and they helped with the paperwork to having the metals stored in a depository. I'll be using them all the time going forward. read more