today on pick up, the entire auction's items had not been put in area ready for pickup. Waited 5…read moreminutes, then told 5 more minutes then it was 10 minutes then more. I'm a 68 year old woman in 85 degree direct sun with neuropathy. I felt very very faint. As they spent time moving furniture to get to boxes up very high and then opening each one, I asked if I could just look real quick so my few items could get pulled. was told no. then instead of apologizing to the growing line , we were told it was hard on them too No mea culpa "sorry we messed up" but instead they're victim too. He said I didn't know what they're going through and I said you don't know what we have gone through either that morning. He said you're just impatient. Yes I was and about to faint on their floor after being told it was 5 minutes 15 minutes ago. I didn't yell or curse How much easier would it have been to say "Sorry everyone, we messed up and have to organize everything, it's going to be at least 20-30 minutes, please come back later or tomorrow, again our utmost apologies" Anyhoos banned me from their website and another one too, long time customer of 10 years spending significant amount of money that helps in retirement. I was at one of first auction ninjas sales 10 years ago where I drove down to Scarsdale and found they had given my lot to another customer. Things happen Next time just say you're sorry Grant Paranese (the managing partner) it's not about you and your day. (kudos to the ladies trying to help those that didn't need Christmas) Women who speak up shouldn't be an affront to your ego and punished, sometimes we're just tired, hot, about to faint, would like a chair and would like you to think of the customer

The gallery has many stunning items which can be easily accessed from the QR codes and or numbers…read moreon the tags. Displays are well done and excellent. The place is huge and requires a two trip minimum. Customer service excellent and informative.