Ex employee here. I've heard employees mock disabled children who dropped their media device. I've seen the owner scream and cuss at both employees and customers. I believe his insecurities about being a short obese man get the better of him and cause him to be a truly awful person to work with. All the employees trash talked him behind his back. They regularly trash talk anybody who comes in, insulting their intelligence. I was told MANY times to push computers past the Free Eval to Troubleshooting so that we could get paid even if we didnt do work. The Free Eval was just to get people to leave their computer there with the idea being they would most likely pay more than it's worth to get it back. They hold your computer hostage. read more

UGH! We took my computer in because the screen wasn't working and it was determined that it probably needed a new one. Millenium 3 has free evaluations and so we asked them to check it out. We get a call back a few days later saying there are a ton of other problems with it and that we might as well get a new computer!! We go back up there and my computer is a mess!! There are wires exposed and you could just tell that it was not in the condition we left it in. We spoke to a manger and he starts looking at it and says that it actually could be fixed and this is what needs to be done blah blah blah. We ask him about the wires because I did NOT do that. He says it looks like it just wasn't put back together right but there's no way to prove it?!! Oh well whatever! We leave the computer there because it needs to get fixed but yet again we get a call saying there is no hope. We picked it back up and took it to Best Buy and they shipped it off to be fixed. Thanks for nothing Millennium 3. At least this unnecessary hassle was free. read more

Went there to look for new parts for my PC and to get a laptop with a broken screen fixed. They said they had "free evaluations" so I decided to see what it would cost since it's free. NOPE! "Free evaluation" leads to them telling me they have no clue what's wrong.... THE SCREEN IS CRACKED! They need to do "advanced troubleshooting" which is $60. So from free to $60 to even look at it to tell me what it would cost. Besides that the owner was yelling at his workers in a way that would get him in a world of hurt with most actual men. One of the employees named Morgan was calling a mentally disabled child names and saying they were going to charge the guy for troubleshooting then tell him they couldn't fix it to rip him off. Oh and they have their employees pretend to be customers on Google reviews to pump their ratings up. Go to Best Buy, sure they have a reputation for not being good but it's better than some small shop who will mock you and rip you off. read more