A few months ago I reserved long-term parking on Millennium's website for an upcoming trip, but recently had a change of plans that required adjustments to both arrival and departure times. Millennium's Customer Service was very quick to respond to my inquiry about changing the times and offered multiple solutions once I informed them that refund & subsequent re-booking was not an option due to an unrelated issue with my original credit card (lost/stolen during a recent trip). The level of customer service they offer is outstanding and, unfortunately, does not appear to be common today. Their response, understanding, and willingness to help (especially since the issue was in no way their problem) is what I'd expect from a small mom & pop lot, not a company running the largest parking garages in Chicago (and the entire US - according to Google). Travel to large cities can be stressful to say the least, and they definitely reduced my anxiety. I highly recommend Millennium if you're planning a future trip to Chicago and need to book parking. I will absolutely be using them any time I'm in the area! read more

I had a terrible experience with Millennium Garages. For just 3 hours and 16 minutes, I was charged an unbelievable $50.18. The pricing is completely unreasonable for such a short stay, and nothing about the garage justifies the cost, no special service, no noticeable convenience beyond basic parking. The only positive was the quick access to the Art Museum, but even that doesn't make up for how overpriced this garage is. I wouldn't recommend parking here unless you're prepared for an unexpectedly high bill. There are much more affordable and transparent options nearby. read more

It did the job. No issues getting in or out. Easy to find. Plenty of parking for a Sunday.

This garage is the one directly beneath Millennium Park. I don't actually think I've ever been in this one before, though I park at the Grant Park South one regularly for work. I was afraid I'd get lost but luckily I found a spot that opened directly onto Monroe so it was easy to find my way. There is a south lot and north lot, I think, once you get down there so if you're meeting someone you may want to keep that in mind. You can exit directly next to the Lurie Garden, so it's in a great location and close proximity to Millennium Park, the Art Institute, Maggie Daley Park, and the rest of the Loop. read more

Parking in the heart of Chicago can be quite challenging, especially if you're visiting and don't have all the 411 for that particular area. Well not to worry as you can gain valuable insight from fellow Yelpers to make your visit great. Thank you to fellow Elite Yelper Kiersten P. for sharing her 5-Star review of Millennium Park Garage and for introducing me to the parking app SpotHero. Much Mahalo! Using SpotHero to book parking was simple and easy. It gave me an incredible deal which allowed me to park closer to all the must see Chicago attractions. Millennium Park, The Cloud Gate (aka The Bean), Maggie Daley Park, Chicago Riverwalk, Navy Pier, Buckingham Fountain, Route 66, Etc. What can I say about Millennium Park Garage... Centrally located, underground, large and secure. Thank you! read more

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The garage itself is well maintained, clean and seemed safe on the day we were there, Oct. 19 with no big events taking place. However the garage is massive in size and not as well labeled as it could be, especially in such a highly tourist area where visitors may never have used this garage before or not very frequently. The garage attendant had a difficult time explaining to us where we could find the section our car was located in. I wish he used a map to help guide us which we later found on our own. He mentioned going to the other garage and having to exit when actually our car was just around the corner from where the attendant was seated. He probably could have walked us there in 5 minutes instead we spent nearly 30 minutes circling around looking as it's a large area to cover. We took pictures of where our car was parked and recommend you take pictures too of the level and letter as well as even of the exit number and letter to reference back to if needed. We heard several people walking around lost as well. Eventually we walked over to the elevator where we saw a map of the garage and it helped us find our car. Adding more signs and maps around the garage would help. Also providing attendants with maps they could use to help visitors would be helpful and training them on how to navigate this enormous garage. Lakeside Garage and Millennium Park Garage are both the same garage with different entrances split into different halves of Millennium Park. Lakeside Garage is located closer to the the lake under Maggie Daley Park and Millennium Park Garage is located under Millennium Park. We used the Spot Hero app to get a good deal on parking here. This could be a great garage if there were more signage, maps and staff trained on how to use the maps. read more

Millennium Garages - Millennium Lakeside Garage - Map - Parking Near Me - Chicago, Illinois

If you're visiting Chicago, IL and want to go to the Cloud Gate at the Millennium Park, it would be best to park here. This parking garage is within walking distance of the Cloud Gate. It is also about 1.5 miles walking distance to the Navy Pier and many shops and restaurants around the area. With parking fees throughout the city, we just left our car here, we visited the Cloud Gate , walked to Navy Pier, walked to the Nike store and then to McCormick and Schmicks for dinner. Basically checked in at about 10am and left around 6pm and just paid $33.00. If you park at different locations for the same day you will be spending more then that at each location. Save on parking and park at a central location and just take a walk. Yes it was cold, but we were bundled up for that. read more

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They oversell on spothero so good luck, took me 45 minutes to park my car and it was miserable. Late for my event. Then on exit it took 30 minutes. No attendant even though you call. No coverage down there. read more

At first, pricing seems so high to us and we kept taking round and round to get street parking, however, we couldn't get any. And the same you can expect for yourself as it is a prime location. We ended up parking here and then only we realized that these are not expensive if you park for longer hours. and that makes sense since you can park here and spend 5-6 hours easily as everything including the river walk is at walkable distance. It is the most reasonable parking you can get in downtown area. Later in evening we went to Navy Pier and ended up paying more there for parking for half of the total time in millennium garages. I would recommend this overall. read more

Charged $29 for 45 mins! It says $14 per hour online. We couldn't wait around for help but it left a bad impression.

Héctor and Fabian were the best. They were welcoming, helpful and informative. They demonstrated a level of fun and ease in the process of getting my updated key card. Thank you! read more

Staff were friendly and helped with parking issue caused by third party vendor. Parking is spacious and clean

Five stars for paying for parking online and the price of $13.95 for twelve hours. The process is smooth and hassle-free. Zero stars for customer service at the exit. We've parked here before with no problem, but today was a complete s**t show. Get to the exit, only two out of four lanes are open. There is one car at each machine. No one is moving. The attendant walks out of her booth and heads to one machine. Hands something to the driver, and raises the gate. That car leaves. Then she walks to the car in front of us. Something is happening, we just don't know what. The driver finally hands her something, which she takes back to her booth. Now there is another car at the other machine. Nope. Not working. So we sit and wait as cars pull up behind us. And sit and wait. And sit and wait...for ten minutes. I finally get out out of the car and walk over to the attendant's office. "Is there another exit we can use," I ask politely. "I don't know, is there?" comes the snarky reply. I ignore it. "We need to get out of here, can we use another exit?" "You can go down to 2." Since I don't know where "2" is I ask, and get a rushed answer that I need to clarify. I finally get the directions, which I relay to all the other drivers and we all head off to Level 2. Cars go through. Yay! We're on our way. Nope. The machine won't read the bar code on my receipt. The other machine's not working either. Press the button for assistance. We wait, and wait, and wait, and finally someone says you have to go back to "3" so we can see your receipt. So we head back to "3" where the attendant gives us a hard time because of, I don't know, the fact that she's the only person handling the mess. God help you if you're trying to get out when it's busy. Will think twice about parking here again. read more

DO NOT PARK YOUR CARS HERE!!! THEY DON'T WANT TO BE HELD RESPONSIBLE FOR ANYTHING THAT HAPPENS TO YOUR VEHICLE WHILE PARKED HERE! IF I CAN GIVE NO STARS, I WOULD! My car was damaged by another car while parked in the Lakeside Millennium garage. When I went to the office to speak to them in regards to my vehicle having damage, and asked to see the camaras, they said they didn't have any which they lied about. They failed to tell me to file an incident report. The manager Amy very nasty and unprofessional! They basically told me that I am S.O.L. and that it would be considered a hit and run and I can file a police report for my insurance purposes. So now not only did my vehicle get damaged, but now I am being told that nothing can be done and I am responsible for the damages to my car and insurance going up because they fail to do their job! SAVE YOURSELF THE HEADACHE AND $ AND PARK ELSEWHERE! read more

Used Spot Hero to book here and got an amazing deal for parking in Chicago near the river walk/navy pier/right on Millenium Park. I felt very safe getting in and out of my car and the garage was very secure and had guards at the entrances. Directions to find the entrance on the Spot Hero app helped tremendously as there aren't very many signs around. read more

Parked our car here over Memorial Day weekend. So convenient and leads right to the express way

NEVER found the garage. Prepaid so wasted and hour and a half trying to find it and out the $30 we paid. Asked for directions from multiple people and still never found it in the underground tunnels. GPS and phone service also do not work underground where garage is supposedly located. Don't do it!! read more

The attendant charged us an extra 6 dollars because we arrived 1 hour and 1 minute late, when we asked if he could cut us some slack he just shrugged his shoulders read more

I just had a horrible experience at this garage. I paid for my reservation on spot hero. When I arrived, my reservation would not scan. I called the help number. I man answered and was immediately in a bad mood. I explained my situation, and he told me that I needed to take a ticket and pay. I asked him if someone could help. He told me I was blocking traffic and hung up on me. I was not blocking traffic, as there was a second lane still working. I tried to call again for help because the machine would not give me a ticket. He answered and yelled at me that I was blocking traffic. I politely asked him to open the gate and he told me to take a ticket but the machine wasn't giving me a ticket. I attempted to call two more times and was sent to voicemail. I had to back up and ended up scratching my car because the turn was so tight. The other machine worked perfectly: my reservation scanned. This was a terrible way to treat a customer. I'm not sure if he was just having a bad day or what, but what a miserable man! I will NOT be back. If you look at my reviews, I only leave positive reviews, but this was a situation that had to be brought to management's attention. This employer definitely needs a talking to. read more

Was here for 1st time for Bears game parking. No signs where to pick up the shuttle. No one to direct Bears fans where to park to park near the shuttle pick up. We ended up walking to the stadium (definetely good for us) Says online that it costs $30 to park. Was charged $38 at the garage. No where did it say it's cheaper on line. We did find the bus at the stadium for the ride back. The directions, signage, service was lacking. read more

Was a monthly parker 6 months ago, had a terrible experience trying to redeem my spothero paid parking into actual parking with the garage and with parking. Oh man so many issues happened I won't be surprised if someone told me later that the garage management likes to invent issues to make life more difficult for you. 1. Day 1: The garage office says manager not here and they can't process the paper work. Go ahead and get a ticket and park, people at the exits will let you out if you explain. And they don't have anymore access cards so before you come back call to see if those are replenished. So we parked and grabbed a ticket. 2. Day 2: called the garage office and they still don't have access cards. 3. Day 3: called and they still don't have access cards. We needed use the car at this point and trying to get out of the parking lot was a nightmare, had to explain to the staff at the exit for 20 minutes before they begrudgingly let us out. 4. Day 4: called and they still don't have access cards. 5. Day 5: they have access cards. We go to the garage office and the staff is utterly confused at how to enter the Spothero paid parking into their system. Whole process took an hour. 6. Sometime after Day 5: we needed to use the car but the access card didn't work! After speaking with the lot staff and garage office for 20 minutes they said, oh sorry we gave you access card for the wrong garage. But we don't have any for the right garage right now, come back later. (!!!!????) 7. Sometime afterwards we finally got the access card. At this point we actively avoided using the car at all until the end of the parking month we already paid for. 8. End of the parking month. Not surprised that trying to end the parking and returning the access card also took a long time. Maybe a couple of days after the end of the month they tried to bill us for the next month but it took us many emails to explain to them that we have already ended this and returned the access card. So we needed monthly parking again in May and I thought hey maybe if I get parking directly from them instead of going through Spothero first it'll be a much easier process. NOPE! Same kind of crap. They always come up with new excuses to not help you and make you come back a second time. Not going to to park here anymore, willing to pay a little more and walk a little more to get better service and peace of mind. read more

Easy enough. Paid online and my car was still there when I got back, as I'd hoped and it's centrally located to where I wanted to explore

Every morning, I curse this garage. Half of it's closed for repairs for a year, maybe two. Theory on the street is that the park is too heavy, so it's starting to collapse, which... eek. That leaves all us monthlies to fight for the remaining spots. They do a terrible job of coning off sections when they're full. So you drive all the way up, then all the way back down, usually stuck behind someone who doesn't know the drill and drives verrry slowly... still hunting... while everyone behind him loses their shit. It'd be humorous if it hadn't happened so often -- and if I hadn't been among them. Not to mention, one of the two elevators is always broken. I still have a picture of the sign they put up promising "Elevator Enchantments coming soon." Enchantments? Like... unicorns and fairy dust? Awesome. read more

I'm pretty sure that all of the parking options in Chicago vary from day to day, so I won't comment on the rate that I paid, as it was different than the rate that was mentioned in other reviews. I found myself parking here, instead of paying the $60 per day rate at the nearby Swissotel. If I stayed there again, I would again opt to park here, under Millennium Park. As we exited, onto the street area, I noticed that there was a Pedway symbol on the door. Considering that there is a Pedway stop at the Swissotel and many other nearby hotels, parking at Millennium Garages is a great, less expensive alternative to highly priced hotel parking options. read more

It's a garage. Can it be anything but average? If parking downtown, know where your going ends how long you're going to park for. Then go online and check the rates...they do vary. Some are hourly only. This one has a rate for the first 3 hours of $19. If you stay only 1 hr. it is still $19. So, for a short stay, you're better off in a different garage. Thus one is directly below Millennium Park though. read more

I'm giving 4 stars due to its proximity to everything. Yes it's stupid expensive but all parking in the heart of the city is anymore. We park here anytime we come to the city. I feel safe and there is always lots of parking available. read more

As far as parking goes in the city to anyone that's been to Chicago knows it's expensive and a pain. These guys really know what they're doing. Friendly, reliable, and price isn't to bad. When staying on this side of the city I will always use this garage. read more

UPDATE: They MIGHT have fixed the elevators. Will RE-update in a couple days if this is not the case. Don't come here if you're handicapped. The garage under the Bean NEVER has working elevators anymore! I'm pretty sure not being handicap accessible is illegal these days. read more

Horrible service. Machine ate my card and there was zero assistance. I even tried calling for assistance after the assistance button was no assistance! I called the number provided on their website and it rang and rang with no answer. Ran a 5k and for such a large event there should be more attendants. It almost an hour to exit the garage. A complete nightmare. read more

This is not a secure parking area. There is one particular homeless guy in the Millennium parking side that moves from level to level hanging out at the elevator door entries and staircases. I have seen and heard from others he has been caught smoking (not sure what) but is a very intimidating figure, especially since he is extremely tall and is dirty and unkept. He is not begging for food or money that I have ever encountered. A call to the security area usually gets him to move on but I am not sure for how long and that is only if someone calls to report him. I have concerns for safety for individuals alone when going to their cars and what he is doing lingering in dark crevices that are at the entries/exits to the stairs/elevators. The only security cameras I have seen are at the immediate entry before moving through the kiosk and inside the elevator wait area, I haven't seen cameras in the actual parking areas or staircases. I would warn those using this garage as not worth the cost to safety. read more

The garage needs more signage and its very confusing as to where to park. Also, I purchased my parking on line which was also confusing because I could not determine where to indicate the exit time. As a result, when leaving the garage the scanner denied my parking voucher and one of the cashiers had to allow me (begrudgingly) to exit. read more

Easy parking, free shuttle service, went to college games at Soldier Field last night. Only problem at 12:30 AM walk to 18 street were shuttle service was supposed to take us back to garage to only find out their shuttle service wasn't there anymore. So myself and my three kids had to walk out to 18th St. and find a taxi which costed me $20 to get us back to the garage. Then to find out the validated ticket they gave us was not accepted on the machine when you pay. Had to pay full price $28 total cost $48 to get back to garage and take my car instead of $18. Don't park here Scammers !!! read more