Since this new company has come in the place has really turned around. The staff are very helpful…read moreand considerate. Beautiful park

Dang near impossible to get them via phone. They only check e-mail when they are in the mood. The 5…read morestar review by Emily M. is suspect. They have an Emily M that looks the photo of the reviewer. They almost buried my sister in the wrong plot and tried to tack on extra charges. The state should take a hard look at their business practices

Caniff Funeral Home did an amazing job during a very difficult time. My mother was laid to rest…read morewith dignity and love. The most wonderful part was attention to detail. From ensuring that the greeters opened the door for each guest to ensuring that we knew the grave was properly closed. Our entire family is so grateful to Pat, Marcia and the entire Caniff staff.

" I am so upset that Caniff Funeral Home and my brother cremated my Mom, Pauline Lemaster, against…read moreher wishes. She did not have a preneed form for cremation but had a burial plot at Golden Oaks Cemetery. She buried my Dad in 92 in a ground burial and Caniff Funeral Home did the funeral. Marcia Caniff Davis made all the arrangements for my Mom with my brother and sister, ignoring my calls and left me out completely. That was my Mom too and I had a right to give her a proper funeral. Mother wanted pink roses, a pink dress, and a pink liner in her casket so her hair would look white, and she was so beautiful. I was called at 5:32pm and told by Pat Caniff "Your Mom will have no funeral, no visitation and is on the way to the crematorium and has probably already been burned." I had to find her body at a Portsmouth Crematorium and see her in a garage, lying on a plywood crate, unembalmed and an odor, mouth wide open, and a baby burning in another oven. I took her roses and read her Psalms and told her how much I loved her and said goodbye. Caniff did not even offer to drive me to Portsmouth. I have never cired so hard in all my life! It is a nightmare I will never forget. Caniff's argument is they are not a crematorium, but Caniff made all the arrangements and had all the forms signed and drove her body to Portsmouth! Caniff should have trusted but verified the forms because the family and coroner told Marcia about a family dispute. My brother, Roger, lied and signed as Executor and my sister, Janet Gail signed as his witness. When the ashes were returned to Caniff they buried them in her burial plot next to my Dad and did not call and invite us. This is so wrong and I pray I can stop this from ever happening to another family. I want the entire community to know about this tragedy. May God forgive them for how they treated my Mom and me. Brenda Childers "

Dealing with these folks is difficult at best. They changed the birth year on my mother's head…read morestone in May to the wrong date. It had the correct date to begin with. We have been told several times it will be changed this week. 4 months later still not changed. Sad part both Rose Hill and Golden Oaks owned by the same man. Ashland needs another option for their loved ones.

Compassion, respect and support sums up the personal delivery of caring services provided in our…read moretime of need. From the first contact with this wonderful team of individuals, they held our hands through every step of planning and providing a personalized and heartfelt memorial service replacing our grief with peace. Special thanks to Rusty for his truly compassionate and unending dedication to us to get everything perfect down to the last minute detail. The family is forever grateful.

My father passed away on the 10th of December and although we knew it was near, we did not have…read moreenough time to shop for funeral homes. I'm sure this is a common story. My father used Steen Funeral Home years ago for his mother so we called them first. I was able to go by and talk to them in order to shop around. Little did we know we would need help so soon. I had done some internet research a few months earlier so I knew that a "direct cremation" should only cost about $1500 for everything we wanted. When I was talking with them I asked why they were so much higher than what I thought it should be. They explained that "they were the best" and it costs a lot to maintain the facilities they have. In my mind, I wrote them off the list right then. What I requested was direct transportation to and from the crematory, placing of the obituary I wrote, and completion of minor paperwork, and no more. For this they quoted about $4200. When he died the next morning, we had no choice but to proceed with Steen. I did complain that their price did not represent a fair market value for what they were specifically providing us. They asked me what would be fair and I replied $1200. They said they would let me know. I left feeling better about it. Two days later when they were handing me my father, they handed me an invoice for $4400. They had added $200 for "cleaning and disinfecting prior to cremation" to the bill. I was livid, but I paid the full amount and walked out. I later asked friends about their experiences and found that this type of service is usually about $2000 in the Ashland area. The notion of "full blown" funerals with all the bells and whistles is rapidly changing and some funeral homes are adapting to a different demand. Older funeral homes seem to hold on to the traditional ideas and charge the same base rate no matter what they actually provide. I generally do not agree with government regulation, but sometimes I wonder if taking advantage of the bereaved should be against the law.

Steen Funeral Home handled the services and burial of my parents. They exceeded expectations from…read moreplanning to execution of the services and burial. I have already designated Steen Funeral Home in my last will and testament to handle my own service/burial, whenever my time on earth ends. The staff is exceptional, especially Mr. Binion. I would highly recommend anyone in the Ashland area to utilize Steen Funeral Home.

From the owner: Our Pre-Planning Services make it easy for you to get your express wishes down in writing, ensuring…read morethat you have the kind of memorial service you truly desire and that your friends and loved ones can have total peace of mind that they are adhering to your wishes. We host Burial Services that convey both the solemnity of the occasion, but also the joy that comes from celebrating the life of a dear loved one. We are happy to attend to all aspects of the service, and we invite our guests to linger as long as they wish, fully enjoying a special and intimate time with friends and family. For those who choose it, we also offer Cremation Services; cremation can be a meaningful way in which many families mark the death of a loved one. We offer services tailored to honor those who are military service members and veterans, as well.