McKinleys Fueral Services has been our familys choice for many many years. He has been the funeral…read moredirector for our grandparents, aunts and uncles and grandchildren and many family friends. WIlliam has always been the best and most supportive to our needs as a family. We just lost our beloved mother Rose Marie Hardin Bowen Ramey this week. Willliam was there to help mom plan her funeral, and then was there to help us get through it all just this week. He is a GOD send in a very difficult time for any family. I would highly recommend him to any family in this very hard time. Sincerely, Cheryl L. Bowen Hance

Compassion, respect and support sums up the personal delivery of caring services provided in our…read moretime of need. From the first contact with this wonderful team of individuals, they held our hands through every step of planning and providing a personalized and heartfelt memorial service replacing our grief with peace. Special thanks to Rusty for his truly compassionate and unending dedication to us to get everything perfect down to the last minute detail. The family is forever grateful.

My father passed away on the 10th of December and although we knew it was near, we did not have…read moreenough time to shop for funeral homes. I'm sure this is a common story. My father used Steen Funeral Home years ago for his mother so we called them first. I was able to go by and talk to them in order to shop around. Little did we know we would need help so soon. I had done some internet research a few months earlier so I knew that a "direct cremation" should only cost about $1500 for everything we wanted. When I was talking with them I asked why they were so much higher than what I thought it should be. They explained that "they were the best" and it costs a lot to maintain the facilities they have. In my mind, I wrote them off the list right then. What I requested was direct transportation to and from the crematory, placing of the obituary I wrote, and completion of minor paperwork, and no more. For this they quoted about $4200. When he died the next morning, we had no choice but to proceed with Steen. I did complain that their price did not represent a fair market value for what they were specifically providing us. They asked me what would be fair and I replied $1200. They said they would let me know. I left feeling better about it. Two days later when they were handing me my father, they handed me an invoice for $4400. They had added $200 for "cleaning and disinfecting prior to cremation" to the bill. I was livid, but I paid the full amount and walked out. I later asked friends about their experiences and found that this type of service is usually about $2000 in the Ashland area. The notion of "full blown" funerals with all the bells and whistles is rapidly changing and some funeral homes are adapting to a different demand. Older funeral homes seem to hold on to the traditional ideas and charge the same base rate no matter what they actually provide. I generally do not agree with government regulation, but sometimes I wonder if taking advantage of the bereaved should be against the law.

Dealing with these folks is difficult at best. They changed the birth year on my mother's head…read morestone in May to the wrong date. It had the correct date to begin with. We have been told several times it will be changed this week. 4 months later still not changed. Sad part both Rose Hill and Golden Oaks owned by the same man. Ashland needs another option for their loved ones.