There are no words to express how grateful I am for Wallace Family funeral home. Planning a…read morefuneral is an inevitable difficult process that we all have to go through at some point during our lives. It's overwhelming and involves many decisions that you're not mentally prepared to make. Beth and her team made the entire process seamless and worked relentlessly to ensure all of our needs were met. Prior to my grandmothers death, Beth met with my grandmother to discuss her arrangements - from the music to the order of the ceremony, everything was exactly what she requested, right down to the smallest detail. At Wallace, you're not just a customer, to them, you're a person who actually matters, and not forgotten about once the funeral is over. The teams compassion, understanding and professionalism goes above and beyond anything I could ever put into words. There are dozens of funeral homes in the area, however, Wallace Family Funeral home, is more than just a funeral home; it's a business built with truly genuine and compassionate people who dedicate their lives to ensure your loved ones life is memorialized exactly how it should be. We are forever grateful.

Compassion, respect and support sums up the personal delivery of caring services provided in our…read moretime of need. From the first contact with this wonderful team of individuals, they held our hands through every step of planning and providing a personalized and heartfelt memorial service replacing our grief with peace. Special thanks to Rusty for his truly compassionate and unending dedication to us to get everything perfect down to the last minute detail. The family is forever grateful.

My father passed away on the 10th of December and although we knew it was near, we did not have…read moreenough time to shop for funeral homes. I'm sure this is a common story. My father used Steen Funeral Home years ago for his mother so we called them first. I was able to go by and talk to them in order to shop around. Little did we know we would need help so soon. I had done some internet research a few months earlier so I knew that a "direct cremation" should only cost about $1500 for everything we wanted. When I was talking with them I asked why they were so much higher than what I thought it should be. They explained that "they were the best" and it costs a lot to maintain the facilities they have. In my mind, I wrote them off the list right then. What I requested was direct transportation to and from the crematory, placing of the obituary I wrote, and completion of minor paperwork, and no more. For this they quoted about $4200. When he died the next morning, we had no choice but to proceed with Steen. I did complain that their price did not represent a fair market value for what they were specifically providing us. They asked me what would be fair and I replied $1200. They said they would let me know. I left feeling better about it. Two days later when they were handing me my father, they handed me an invoice for $4400. They had added $200 for "cleaning and disinfecting prior to cremation" to the bill. I was livid, but I paid the full amount and walked out. I later asked friends about their experiences and found that this type of service is usually about $2000 in the Ashland area. The notion of "full blown" funerals with all the bells and whistles is rapidly changing and some funeral homes are adapting to a different demand. Older funeral homes seem to hold on to the traditional ideas and charge the same base rate no matter what they actually provide. I generally do not agree with government regulation, but sometimes I wonder if taking advantage of the bereaved should be against the law.

Dealing with the Tollesboro location has been the worse experience of my life. Six days later we…read morestill do not have an obituary, updates on when we will receive it, or have any idea when we will receive her ashes so we can plan something for the family.

I have had the sad opportunity to work with several different funeral homes over the years. This…read morewas by far the nicest experience I have had. My brother-in-law looked great. Just like he looked in life only somehow he looked 40 instead if 72. He helped us plan a lovely ceremony while staying in our budget. I would highly recommend their services

This business treats everyone like family. We have met together here many times to bid farewell to…read moreloved ones and the funeral home staff are so supportive and help ensure all your needs are met. You can be sure that loved ones are treated with respect and your individualized wishes are met no matter how unusual. Thank you to the Neal family and staff for all of your help in these difficult times. All of our family appreciates what you have done for us because peace of mind is worth it.

Our family has used this funeral home for decades. In the past service was great and the owner was…read moreflexible with payment options. Not any more, not only has the prices increased 75% in about 7 years, but payment has to be made up front. If you don't have the full amount up front, absolutely nothing will be done. The cheapest casket they have is almost $2000 and it looks like an elaborate zip-lock container that has been spray-painted. The owner/director of the place has got to be the coldest, most inflexible woman in the world. When we asked about making payments she almost yelled " NO". After that she seemed irritated that we were there bothering her. In the end we got basically nothing for way to much money. This place has gone from a wonderful caring place for the grieving to a cold building that's only goal is to separate vulnerable people from their money. I hope this place closes so no more people will be ripped off.

Malone's Funeral Home has been a trusted place for my family for many years, and they have never…read moreonce let us down. During one of the hardest times in our lives, Jeff went above and beyond in every possible way. He took such great care of my brother with genuine respect and dignity. What stood out the most was his compassion--not just in words, but in his actions. He made the entire process feel manageable and gave our family the time we needed for loved ones traveling long distances to arrive and say their goodbyes. Jeff's kindness, patience, and deep sense of empathy made an incredibly difficult experience just a little bit easier to bear. We are truly grateful for the care and professionalism shown to our family. I cannot recommend Malone's Funeral Home enough.

Shout out to Jimmy Music Miller and Chris from Miller Funeral Home…read more We experienced an unexpected death of our brother. My sister and I live out of town in different states. The experience was stressful and painful. Chris in particular was an extremely CALMING influence during this time. The service was short, 5-7pm, but effective. Everything they did for us was above and beyond, but Chris was a master at remaining calm and helping us through differences of opinion on how to go about Celebrating my brothers life. No one wants to face the thing we all need to face, but when you have experienced help to guide you, it seems easier. Thank you Chris for all your help. When this faces your family, consider Miller Funeral Home in Ashland, KY. Sincerely, Zany Toher

I recently lost my fur baby Oliver Bear. I was beyond grieving, I took my boy to be groomed on a…read moreSaturday, he suffered a seizure & by Sunday the following day, he was gone I could not imagine making it thru that w/o Thomas & Mr.Kitchen. My sister Vicky recommended them & praise God she did! From day one they treated Ollie as sweetly & gently as I could've possibly hoped for. They kept in touch throughout the entire process, from the moment they picked him up from the ER to the process itself. My BabyBoy is now in a beautiful cherrywood box w/his picture & name engraved (plus a perfect paw print). He will be with me forever now & I get comfort from that. I would never take my fur baby anywhere else. Their compassion went above & beyond.

I want to thank Dustin Clark for the compassion and attention he showed to me in November following…read morethe death of my precious dog, Pepper. Mr. Clark was so kind and I will be forever grateful for his care during this very difficult time. I used the cremation services at Henson and Kitchen and would recommend this service without hesitation. Mr. Clark picked up my loved one at the veterinarian's office and provided frequent telephone calls to keep me updated on the cremation process. He did a wonderful job with Pepper's little paw print which came out in the shape of a heart. It is never easy to lose a precious pet but he did make this process easier. Thank you for your kindness.

I was very pleased with every aspect of my Mother's recent interment in Woodland Cemetary that…read morePhillips handled. Every person that assisted was kind, professional, and caring. My family has utilized Phillips for generations, and there is a reason, they always do a great job at a very difficult time.

Nice to still have locally owned services. To know and be known by the people who arrange such…read moreimportant services is comforting.