Warning: Brandon Miller of Miller Services and Remodeling from Smithville, Mo is the same Brandon Miller of same company that used to be Kearney, Mo with at least 3 one star ratings. I din't connect him to these ratings until later. I paid $1,200.00 cash for a tankless water heater to be installed on 2/23/18. Brandon then disappeared. For weeks I called him and the call went to voicemail but was full so I couldn't leave a message. So, then I started texting him, 22 times. I wanted my money back. He said on 2 different occasions that he already bought the water heater . That was a lie. This all started when I got his information off of Home Advisers where he had a 5 star rating. I called Home Advisers 3/22/18 letting them know what has been going on. They called him and we had a 3 way call and he said he would be out that day and install the water heater. He called me later to say he was at the Plumbing Supply and they didn't have the water heater in stock, he would have to overnight it. He said he would be out Friday or Monday at the latest. Monday came and went no show. Tuesday came and went no show after he called and said he was "loading up". He called later to say he got tied up on a project and would be at my house at 9am Wednesday and that I was the only project on his slate. Wednesday 3/28 9am came and went. No phone call so I texted him "do I need to call Home Advisers again to communicate?" That made him mad. He said he was on his way. He arrived at my house by noon saying I owed him more money for parts. I told him the tank was $850 and the valve kit was only $50 why did I owe him more money because I already paid $300 over that amount. I asked for my money back. He claimed there was a 35% stocking fee I would have to pay if I didn't take the water heater. Then he wrote on another invoice that I had to pay him $139 an hour for 3 hours of work. This guy is not only a poor business man, in my opinion he is also a thief. I'm on fixed income and that initial payment of $1200.00 wiped out my savings. Now I have to pay another contractor to install the water heater. I spent a month and several cold showers, exasperatedly dealing with this character. Not to mention being cheated out of $300.00. read more