My wedding here was a complete disaster. This is lengthy but worth it!
This venue is breathtaking, so much that I hardly had to decorate.... I can not take that from them at all! However, weddings are about an overall experience and my experience was a nightmare. I have several points here so let's start:
1) Poor communication: My husband and I had 3 sit downs with the coordinator prior to our wedding. During these times we discussed license/insurances needed for catering and the bar. In addition, these conversations mainly discussed logistics, decor needs, and set up needs. HOWEVER, the one thing, THAT HAD US REMOVED from the facility wasn't discussed not one time. And that was music. Our music was too "vulgar" and contained the "F-Word" which was not allowed, although other degrading words were. The contracts state several rules which were all supposed to be discussed at our first meeting, but that rule in particular was never discussed and according to the owner that will be changed moving forward.
2) Disrespect: Several times we were screamed at, to the point their faces were red. Guest left due to the event coordinator sweeping over their feet while they were eating. Without our knowledge our DJ was approached and slandered for an issue we were unaware of. When we were made aware, we were sure to talk to him and he was very diligent in making changes. Our final song,the one that got us removed that is, was Part II (On The Run) By Beyoncé ft. Jay-Z. The husband of the coordinator was the one who shut it all down, my husband tried so hard to talk to this man respectfully but not once would he look him in the eyes.
3) Nit-picking: All though there were complaints from staff all day about my party and my guests, the one that takes the cake is the complainant about decor flying off the tables.... There was a literal wind advisory on my wedding day. If there is a way for me to control the wind, please point me in the direction of the person I need to talk to about that because I'm quite confident it is beyond my power.
4) Bribes: My dad was tricked into paying an insurance fee after I told the coordinator that I had it! What really took this a step further was the discussion we had with the owner. The day after my wedding we had a phone call with him and he apologized and said he would refund us our last two hours. We met with him that following Wednesday, he hands us the money he promised and then asked that "we make him a deal". This "deal" was that we "take down the bad reviews" in exchange for a full refund. I proudly declined because not only is this unethical, but him and his team completely RUINED my wedding day. A once in a lifetime opportunity. A moment I could NEVER get back! Hear me when I say, I would have paid DOUBLE what I paid this venue to not have gone through what we went through.
I still feel as if I'm at a loss for words, I can't believe this really happened. I've attend 2 weddings at this place prior to mine (different demographics than mine) and not once did they have an issue which was really why we booked here to begin with. Repeatedly we've been blamed for the coordinator being scared to leave her house. This is the same lady who had a truckload of men pull up on my people when we were asked to leave.... That's fear! Fear is also when you're a person of color and the cops have been called on you for a situation in which you've done no wrong. 4 county sheriffs to be precise. I legit left my wedding in tears; and not those of joy but of rage, sadness and disbelief.
*** p.s my family and vendors who all were paying customers had their reviews flagged and taken down for the sole purpose of this business keeping 5 stars. Now that's a red flag . I've also added a photo of myself so that my post won't be removed for not "being in attendance" read more