More like a five and ten cent level store. Good for a quick drop-in for a box of nails, or a paint…read morebucket, but not a real hardware store as compared to Lowe's or Home Depot. Also, the boy who sits by the key cutting section doesn't understand tools or product specification requirements. Wouldn't recommend for real hardware or tool needs.

Dave is Awesome! He's always got a solution and the perfect tool for what I need to get the job…read moredone!

Sara es excelente. Ella tuvo la amabilidad de tomarse el tiempo de buscar en Google Translate para…read morehablar conmigo y ayudarme. No mucha gente hace eso, especialmente aquí. Nadie más pasó por el problema.

The staff at JBK is the best. They are always extremely helpful and if they don't know the answer…read moreto a question I throw out at them, they find someone who does. (And believe me I can throw out some odd questions that would make an engineer scratch his head and walk away!) In fact on one instance I wanted to build a strange contraption that I didn't have a name for and one of their staff figured out what in the world I was talking about, helped me find the pieces to put it together and even gave me some tips to make it work better. Now that's what I call service! Try getting that in a big store....don't think so!

You can't beat this place. The staff is friendly. They're helpful. They walk you to whatever it is…read more You need to carry it back to the register for you. Don't take it to your car. If you need them too you don't get service like that at Home Depot or Lowe's.

Every time you come in, the staff says "Hello!" If you're looking for something, they always know…read morewhere to find it. I come here when I know what I'm looking for and they have it rather than driving across the bridge. Top Notch, amazing staff.

A great selection, friendly employees, good prices and rewards program. Someone asks to help me…read moreevery time I go in. It's surprisingly a great place for gifts, too!

Edwin was very helpful in describing how to repair my shower problem. He was very kind and patient…read more Daren was great, too!

I truly don't understand how this location continues to offer mobile ordering and curbside pickup…read morewhen they appear to have no idea how either works. For context: I live in Cecil County, about 35 minutes away, have a fussy toddler who hates being removed from her car seat, and I'm also dealing with a recent injury. That's why I place mobile orders. I also like to confirm items are available before committing to a 70-minute round trip. This should not be a controversial concept. Every. Single. Time. I place a mobile order at the Chestertown store, there is an issue, always involving the same young gentleman at customer service. The routine goes like this: * I check in on my phone * I wait 15+ minutes * He finally comes outside and asks if I actually have an order * Asks my name * Goes back inside * Comes back out and asks what I'm here for * Returns inside again and eventually brings out my item after nearly 30 minutes of waiting in total Tonight was the final straw. After waiting an extended period of time, I was told that they didn't have an order for me, despite the fact that I had: A confirmation number An email saying my order was ready for pick up Email reminders telling me to pick it up by 1/1/26 Turns out they've apparently been out of pelletized bedding since earlier in the week. Information that would have been helpful when I ordered on Monday. When I asked why I never have issues at other Tractor Supply locations (Middletown, for example, is flawless), the employee was extremely rude and actually suggested that I should just go to the Middletown store instead. Incredible customer service strategy. I then called the store to speak with a manager and was routed to the assistant manager, who informed me that: * The system would "eventually" refund me * He would not process a refund himself * He would "talk to" the employee * No other solution was offered That's it. That's the help. I typically purchase 200-300 lbs of chicken feed per month on top of bedding, cat food, etc., but I'm done wasting my time, gas, and patience here. I'll be switching to Chewy, who somehow manages to understand inventory, communication, and basic courtesy. If you value your time, rely on curbside pickup, or expect employees to know whether an order exists before asking you three separate times, go to literally any other Tractor Supply location.

In November 2022 I purchased a pump for approximately $129. With 2 year protection plan that starts…read moreafter the 2 year mfg warranty. November 2023return non-working pump to be told I never purchased the plan and no warranty. Purchased 2nd pump Nov 2023. With one year warranty to start after 2 year warranty. Returned non-working pump April 2024. Was told I had no purchase history and the receipts and service plan was lost. Called protection plus, and received both dates of purchase. TSC could not locate still. Mgr Kristi was insisting that I must repurchase the protection plus plan, I had yet to ever use. That didn't make sense, but she at least returned this one pump. I then contacted corporate. In under 48 hours district mgr Alex strange reached out, and listened to my issues, and offered me a simple solution that made this all better. A full refund of both pumps and protection plans. He as well made sure I saved his number for any further needs. Huge shout out to both Geoff and Heather, they truly are awesome folks whom enjoy helping customers and have a wonderful personality. Thanks again Alex. Mgr Kristi has a few improvements to make IMO as a gm. With customer relations and understanding TSC policies. Otherwise this would be a 5 star.

Alison provided outstanding customer service from the moment I walked in. She greeted me…read moreimmediately with a warm smile, asked for my phone number for the rewards program, and maintained a friendly, positive attitude throughout my visit. She also made sure her teammates knew when more customers entered so they could assist them promptly. Her excellent customer service made such a positive impression that I came back shortly afterward to purchase another item. She is a great asset to the team.

Always a friendly staff and they have most products that I want in stock…read more It's great to have a decent non big boxed hardware store in the neighborhood

They had just what I needed! And I had help to the car with…read moremy purchase! A much better shopping experience than at Lowe's of Easton.

Wonderful business. We had our bathroom floor installed by Easton Hardware and it was a great…read moreexperience. Very happy with the results. Professional install and great service.

Not good, staff repeatedly ignored my questions and proceeded to start conversations with other…read morepeople.

Cheryl was awesome!!!! Very helpful. She helped me get materials to fix scratches on my door.read more

Really unique hardware store! You really wouldn't think so by the look outside of the place,…read morehowever they are really unique. If you are looking for designer hardware, this is the place to go! It is frankly a gem that I wish I had visited sooner. You can practically describe the type of hardware that you are looking for & they can pull it right up or tell you it is no longer being manufactured. The service and expertise is unprecedented & is world class. I hope you enjoy this true gem of Dover, DE!!!!

Matched my old wall paint perfectly saving me a ton of time and money while fixing a small water…read moreleak.

They price gouge you $29 for a bag of ice melt. Then won't accept a return for extra bags. What a…read morejoke. Small business here means take advantage of customers with prices that are 10-15% higher than Home Depot. Do yourself a favor and avoid this place.