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    Million Dollar Billiards

    4.5 (2 reviews)
    Open 4:00 pm - 2:00 am (Next day)

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    2 years ago

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    Firehouse Rosedale Station - Mac n Cheese Bites

    Firehouse Rosedale Station

    2.3(647 reviews)
    5.5 mi
    $$

    Went in Thursday night to have a few drinks Service at the…read morebar was excellent Bartender was personable and professional I'll definitely stop in to see her again !

    Paid for bowling and dinner, but ended up leaving hungry and spending even more elsewhere…read more We came in with our child and fiancé, paid $80 for a bowling lane for 2 hours, and expected to enjoy a fun family night that included bowling and dinner. Instead, we ended up leaving early despite our game still having over a half hour left, going to BJ's (great experience and customer service) to eat, and spending almost double what we had planned because we received no service at all during our time here. When we first arrived, our waitress brought us three waters at 7:30 when our lane time started, but after that we were completely forgotten. About 35 minutes into our bowling time, we still had not been greeted to order food or drinks, even though we saw our waitress repeatedly walking back and forth servicing the same three lanes on the far left servicing the same men over and over. I eventually had to walk up to the bar myself to order drinks because no one had come to our lane. Bartender was great and attentive, and took my drink order right away. When I returned, I asked a busser walking by if we could get a waitress and was told, "I'll go find her." She later came back and said she couldn't find her but thought someone else would help us. However, both employees continued taking care of the same lanes and never came over to check on us. Again, I asked the lady that helped us check into our bowling lane if we can please get a waitress to put a food order in with. She never came. I once again had to walk to the bar myself to order more drinks because our child was thirsty and we still had not had anyone come take our order. As I was walking back to our lane with two sodas and a drink in my hands, the same employee that assisted with check us in to bowling asked, "She hasn't come to take your order?" I said no, and she responded, "Oh, sorry," before i walked over to our lane. By that point, we had already been there for an hour and 25 minutes and had received absolutely no service beyond the original waters. Not once, if there was cameras will they see the waitress or waitor make it even close to our lane. Not once did a waitress come to lane 1 to take our order or check if we needed anything. I spoke with the manager and explained everything because our child's experience was ruined. We booked two hours to bowl, have fun, and enjoy a family night, but our child was hungry and by the time anyone finally came over, our bowling time was almost over. The manager offered an appetizer or brownie, but at that point it was too late. This is actually the third time we have had issues receiving any kind of service while booking a bowling lane at this location. I completely understand that busy nights, short staffing, weekends, or holidays can make things difficult, but this was a quiet Wednesday night and the location was not busy. There was no reason we should have been ignored the entire time. I gave this place the benefit of the doubt the first two times, but after the exact same issue happening repeatedly, I can understand why the reviews for this location are so poor. Spending this much money for a family experience and leaving disappointed every single time is extremely frustrating. Unfortunately, we have learned our lesson and will not be returning.

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    CRB Team building event. Foods are goo and the games are fun!!!

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    Million Dollar Billiards - poolhalls - Updated September 2026

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