I have been seeing Dr. Chester for almost 10 years. He is an amazing doctor who really cares about…read morehis patients. I'm very impressed that whenever we talk, he seems to know everything about me without spending an hour reviewing my medical records. I feel very strongly that he is the best in his field, not only on Maui but in all of Hawaii. I am lucky to have such a caring and compassionate doctor like Dr. Chester

I've been seeing Dr. Chester since 2016 and he's the most knowledgeable, understanding,…read morecompassionate, non judgmental, and caring doctor I've ever had the pleasure of working with. I would highly recommend him. The office staff is just as wonderful as him, they are so prompt and knowledgeable. You won't find a better doctor on island. He is prompt in returning emails as well as refilling prescriptions. 10/10!!!!

Dr. Mannick is the best GI Doc on Maui. If you have an IBD go to her if you can…read more Her staff is friendly, albeit very busy, but they got me through some serious flares and helped me work with insurance companies and MMMC admission.

Great experience with Dr Mannick! Caring, compassionate…read morewith high standards of qualifications in her field. She's one of the best doctors we've worked with concerning our health needs here on Maui and on the mainland. We recommend utilizing her great bedside manner and skill set to manage your GI needs. FIVE stars!

This man has completely failed me as a physician. I will also be filing a complaint. No matter what…read moreyou are seeing a doctor for, see someone else. It is sad that limited choices on an island has allowed him to stay in business at all. I wish I could put negative stars. Official complaints will have to suffice.

Big mahalos to Pukalani family practice for squeezing me in 45 mins before closing. My dr even…read moreshowed me images so I could get a better understanding of what she was explaining. Have never had any issues, never waited more than 5-10 minutes in the waiting room. Office staff is lovey and very friendly.

Dr. Punjabi is everything most of us look for in a doctor. He listens, responds, and takes time to…read moreknow his patients -- likely the best doctor in my 81-year history. He is kind, thoughtful, and has a great sense of humor. He's efficient, curious, knowledgeable about current research, and provides written information on conditions covered during visits. His quick analytical mind connects details across my medical history that other doctors have missed. His ability to listen and ask the right questions actually helps him draw out information I didn't know was relevant. This proved critical during a 2020 hospitalization that had stumped six ER and inpatient doctors. Dr. Punjabi was the only one who asked enough varied questions to stimulate my memory and surface the information they needed. I believe this stems from divergent thinking -- always asking "what else could this be?" Convergent thinking tends to result in missed diagnoses. For this reason, divergent thinking is now at the top of my criteria when finding a new doctor. Dr. Punjabi is a problem solver and life saver for whom I am enormously grateful.

Setting the initial appointment was easy. Dr. Birch was very knowledgeable, pleasant, and had a…read moregood sense of humor. He was direct and to the point, which I appreciated. He took the time to carefully and clearly explain all the options. The Kahului office was clean, conveniently located, and easy to access with parking right out front. That's where the good experience ended. Dealing with the support staff to get my prescription filled was a total nightmare. I provided them with the contact information for my pharmacy and was told at checkout that they would send the prescription electronically. I called the pharmacy the next day to confirm. The prescription was not sent in. I called Dr. Birch's office and was told by a sweet support staff the pharmacy was not in their system, and she had to ask her manager to add it. I asked her to call me to confirm when the prescription was sent in. Several days went by with no call. I called the pharmacy. The prescription was not sent in. I called Dr. Birch's office again and spoke to the same sweet support staff who checked and said it was faxed the day before and, oh but wait, it did not go through. No one called me to notify my. No one called the pharmacy to check the fax number. They simply did not follow up at all until I called. The support staff checked the fax number with me, which is on the pharmacy's website, and they had one digit of the number incorrect. I was told the prescription would be faxed in that day. The next day I called the pharmacy and they did receive the prescription, but it was for the wrong amount. The prescription wasn't sold in the quantity ordered on the fax, so they pharmacy couldn't fill it. It only comes in one size. The next day I called Dr. Birch's office again and a different support staff answered, who transferred me to another staff. I think her name was Angie. I explained that the prescription they sent in was for the incorrect quantity. With all the delays filling it I expressed my concern on timely refills as it's required use was 9 months and they only prescribed enough for 10 days - 20 if I used it once a day instead of twice a day as prescribed. She was extremely rude and sassy. She stated, "So, you want me to tell Dr. Birch..." inserting my concerns in a rude way. She was not the least apologetic for all the mistakes. She blamed me for them faxing it to the wrong number. She didn't acknowledge that they wrote the Rx for the wrong quantity, so the pharmacy could not fill it. The patient should not have to do so much leg work to fill a prescription. While Dr. Birch was kind and respectful, his support staff was the exact opposite. There was no excuse for Angie's sass and rudeness. She should be fired. It's such a shame... if it wasn't for her, Dr. Birch would be 5 stars. She ruins his whole practice. I know mistakes happen and was tolerant until I spoke to Angie. I opted to keep treating with the over-the-counter medication.

Initially, when I went to the Island Foot Specialist I had a good appointment. Actually, this…read moredoctor's office is one of the nicest. The doctor was knowledgeable and gave me a couple of options for treatment. They even had samples of the medication he prescribed so I could start treatment immediately, while I got my prescription filled. Unfortunately, as I would find out this appointment and treatment is where the good experience turned into a multi-month issue dealing with the lack of support staff to get a prescription pre-auth approved. While you wouldn't think that insurance pre-authorization should be a big issue, with this office and the processes they have in place took 2 months for the nurse to even submit the pre-auth to the insurance. The bottleneck is one person to submit the pre-auth paperwork and she said they were short-staffed. After I contacted the office to find out what other solutions are available the nurse said that the reason the pre-auth was denied was that I needed a test that she said: "The test was not available on the island of Maui". She said I had an option to appeal the pre-auth denial but I would need to fill that out myself and submit it to the insurance company. I stated in the appeal to the denial of the pre-auth that it was a catch-22 because the test they needed to approve the prescription was not available here on Maui. after submitting the appeal I get a call from the insurance company that the information provided by the nurse was incorrect and there is a place to get the test in Kihei. The insurance company said that the doctor's office will contact me with a referral. This never happened and after a week I called the office and they said the referral would be to the doctor, which they didn't provide to me or the doctor's office. Because of the office's misinformation, incorrect prescription pre-auth submitted by the doctor's office, and not responding to the insurance company in a timely fashion, I just got the denial to the appeal from the insurance company. At this point, I am done with this office and will try another doctor that has an office that is better able to support their clients.

I originally posted in 2017. My husband, who Dr. Waterford so kindly cared for passed away in 2020…read moreof Alzheimer's. I find it odd, but I have the same condition my beloved had, and now I'm under the kind care of Dr. Waterford. After 8 years, I still sing his praises. He takes excellent care of me and my condition. I appreciate him and each one of the staff I've encountered. From the gal that works at the front desk, his ultra sound tech, his assistants...all wonderful caring people. If you have the privilege to have Dr. Waterford as your care provider, you are indeed in good hands...and lucky to have him.

Office staff, tech were so pleasant and attentive. Dr Waterford explained everything throughly. He…read moredid not rush, listened -'d allowed ample time for any questions.

Dr Kepler has been my MD for several years. I find him to be knowledgeable in any medical subject I…read morebring up. To add to that, he has a great sense of humor and bedside manner. It must be so difficult being a doctor in the current climate. I recommend him 100%!

My sister has stage 4 breast cancer. Dr. Kepler was her primary. While her cancer progressed, her…read moreoncologists on Maui kept changing. She got scared and turned to Dr. Kepler for support...just to ask his opinion and feel some sense of security. The woman is fighting for her life. She called for an appointment. His office staff called back and said Dr. Kepler said he will not see her. She had no idea he fired her as a patient. She is upset... just what a cancer patient needs. "Do no harm." He has done harm to her emotionally and mentally. Dr. Kepler has no sensitivity. None. My heart broke when my sister told me this recent event. She always thought she could count on him for his support. I am appalled and disappointed. He just doesn't care about his patients holistically.

I went to Dr Tasaki for a simple gallbladder surgery. I finished with a cut to my biliary duct,…read moresepsis, and a HUGH biloma. The biloma (toxic bile collection) took up almost half the size of my liver. I had to go to Mayo Clinic Hospital for a resolution because no one knew how to resolve it on Maui. When I asked Dr Tasaki if I was going to die, he said maybe and laughed. I would not recommend this doctor at all unless you're looking to get worse or want to come out way worse than you went in !!!!

The best colonoscopy Dr on Maui!! Highly recommend ...He very straightforward and honest..That what…read moreyou want..